Hiding Knowledgebase/Solutions articles?
Hello
We currently user our Knowledgebase/Solutions in Manage Engine Servicedesk Plus for our internal IT group to document procedures, and known issues.
In the near future, we'll be allowing our end-user community access to the Self Service Portal to enable them to open their own tickets and/or view status on their open tickets. They have the option to use the Knowledgebase, but the issue is if there is a way to hide certain solutions so that only certain groups can see them.
Point is, I don't want our end-user's having access to our internal procedures, we only want them to have access to solutions we categorize under "Frequently Asked Questions".
Is this possible with version, Your Version : 7.6.0 Build 7605?
We currently user our Knowledgebase/Solutions in Manage Engine Servicedesk Plus for our internal IT group to document procedures, and known issues.
In the near future, we'll be allowing our end-user community access to the Self Service Portal to enable them to open their own tickets and/or view status on their open tickets. They have the option to use the Knowledgebase, but the issue is if there is a way to hide certain solutions so that only certain groups can see them.
Point is, I don't want our end-user's having access to our internal procedures, we only want them to have access to solutions we categorize under "Frequently Asked Questions".
Is this possible with version, Your Version : 7.6.0 Build 7605?