Create Table via Web Interface to MySQL
I am attempting to create a custom database and tables, but I keep getting a syntax error. Here is the command: CREATE TABLE test (name VARCHAR(20)); Please help.
AD import only shows Builtin OU
Hi, We have tested SD+ for some time and purchased licenses for the standard version to start using it in a production environment. During the tests I was able to import our users from Active Directory so they show as requesters in SD+. When I tried to do a manual import today all I see is the Builtin OU (first OU in the list for our domain). All other OUs are not visible. I tried with several usernames and passwords but all show just the same Builtin OU and nothing else. This worked fine but suddenly
New Incident button issue
Hi Team I am currently having an issue where the New incident shortcut in the top left of the screen doesnt seem to be showing correctly and causing some issues when users are trying to choose the correct template, please see the screenshot. Can you help? Cheers Matt
Can not see additional fields in a incident
Hi I have put in some additional fileds in a incident, but when I open that incident with addditional fileds filed in, I can not see this information in the incident, only when I thake the incident in editors mode I can se this additional fileds. And when i put this additional fileds ($UDF_CHAR8) in one email template, I do not get that information in the email. Is this possible?
Multiple responses to incidents overwrite pending responses
Hi, In the 7704 version of SC+ we have installed, if our support reps are writing a response to an incident, open a second incident in a new browser tab, then click respond to the new incident, their previous half-written response gets overwritten. This has caused a number of occasions where we've lost various amounts of almost-completed responses, which has been exacerbated by the fact that the draft save functionality doesn't appear to work in this version (or at very least not for all of
Wake on LAN
Did the Wake on LAN will work in the same IPs segmenet with the Desktop Central server install? Can the Wake on Lan work on others IPs segment and all segment can reach each other(ping)?
Office 2010 Installation Times Out
I followed the video posted on the ME website concerning the non-network share installation of Office 2010 (http) and the installation is timing out. I verified the download files are available. I verified the 7za.exe process is running after the initial configuration executes, but nothing happens. I extracted the 7z file with the same command used in Desktop Central and it unzips without error. Need help! Thanks.
Custom Layout
When I try to creat a custom layout for my environment, I have issues when trying to save certain information. It seems that any time is try to edit or add to the Address container nothing is saved. It does not matter if I am just trying to add a help card, or if i am trying to add an additional field.
Application Manager - Linux crontab monitoring
Hi, I have a question about Linux monitoring. Did somebody alredy configure crontab in the linux monitor? If not, there is any way to configure crontab monitoring? Thanks Jefferson
how to see the user/login name who assign
I need to know the login name of the person who assigned a solicitation to a technician. On the Notification Rules at the Alert Technician by Email when a request is assigned you can not add the login name field because it is not listed on the subject variables nor the content variables. I tried adding on the subject the field $LoginName but it doesnt work. Is there a way to do this? This is because as the technician can change the request and the assigned technician; is very important to know who
Import Requests
Do I still need to send you the .XLS file to import old tickets from a spreadsheet into ServiceDesk?
New note emails notifications to support reps
Hi, Can someone at SC+ please let me know whether the latest update includes the ability for us to add a link to email notifications which are sent when new notes are added? in the older 7704 version we have installed, if a note is added to an incident and the support rep is notified, there's no link for them to quickly open the incident (like there is for incident updates). Cheers, Andy
Service Desk Plus Integration with Level Platforms LPI
I would like to integrate my monitoring system with my ticketing system. My interface for this looks as per my attachment . lpi.png Can someone save me the hours of permutations required to guess the right settings and let me know if there is a ManageEngine reccomended way before I start down that road ?
Renane asset field
Is it possible to rename a default field in the Resource Details? Alternatively use the option to create an additional field and define where it is displayed?
Rename or delete default asset types
How do you delete the default assets that are created, some bare no relevance for us? Our options would be to either delete what is not required or rename to something else. Possible?
problem in assigning requests to the backup technician
How can I assign requests to the technician B when Technician A is on leave? I have defined Business Rules that for example when Requester 1 and Requester create request it assigns to Technician A also In Home--> scheduler --> Technician A set --> Mark Leave(on 27/02/2012) and Backup Technician is set to Technician B But when Requester 1 creates request it still assigns to Technician A not Technician B Please guide me what should I do to solve this problem Thanks in Advance Negin
AH_App protocol interpretation
I have installed netflow to trace the reason for my line congestion. What I can find from the results is that AH_App is utilizing more than 60% of my bandwidth, the source being the serial interface of the router and destination the serial interface of the remote router. I cannot understand what traffic is this. I have IPSec site to site VPN configured between both routers. Can you help please...Its urgent network is congested and I cant understand the protocol in question.
History tab failure
Hi I found that in my SDP, after I change request's technician (i.e. assigning to someone else) the requester cannot view the history page ... it goes to a loop and finally shows nothing. Is this a bug? Thank you
Assistances for first time user of Service Desk Plus.
I need to know a few things, if you guys can help me out. First time using ServiceDesk so I'm flying blind pretty much. 1. Scheduled Scan - is that a Network Scan or a Domain Scan? 2. What's the difference between Unassigned Workstations and All assets In Store? Our numbers don't match up (one is 124, the other is 99) 3. Is there any way I can modify the Default Template, because when I try to edit the Requestor sides of things, the area to add new fields is greyed out and I can't understand why
Mobile Client Access
Are there aby plans to allow requesters to be able to login via the Mobile Client ? we dont allow people to email requests in , so this would be very helpful
Exchange Reporter Plus 4.1 Build 4130 RELEASED
Greetings from ManageEngine Exchange Reporter Plus Team! We are glad to announce the availability of Exchange Reporter Plus 4.1 Build 4130 , with added Mail Traffic reports and enhancements that will make your Exchange Server Analysis and Reporting experience even more objective and convenient. Reports on Traffic from / to Internet and Intra-Organizational Mail Traffic Reports are the major highlights of this release. Attention Existing Customers - Take the Service Pack route provided below to
opmanager fail to send notification after device misses 1
OpManager failed to send email notification when a device missed 1 poll.
Service alarm not showing
Hi I'm running OpManager 9 with the latest updatet, but have some problems. My problem is that I have som services on my Windows serveres that Opmanager is set to monitor. The problem is that if the service stops, Opmanager does not give any alarms on it. Yes I can see that the service is down if I drill down on a single server, but OpManager it self does not trigger an alarm. Anybody with any surgestiens on how to fix this?
Include IP / Hostname with API submission.
Is there a way to automatically include the end users PC host name or IP address with a request? I would then ideally want this inserted into a custom field in the request that i have named for example "Computer"
report which shows me the total number of calls of user within the last 30days
Dear Sir / Madam, is there any report which shows me the total number of calls of user within the last 30days with all details. { not on start date to end date basis }. Regards, Guest.
Cannot import all my users from AD without errors in Provisioning app
Dear Customer Care, When I try to import all my users from AD with the provisioning app from you guys, it stops working. I've attached a screenshot of the error. Regards, Sander Stolk
Feature Request: Notification Template for Notes
Evening! Is there a way we could alter the email template for 'Notes'? At the very least, to have the Subject line of the notification email indicate WHAT requestID it came from?
ManageEngine ADAudit Plus 4.1 Build 4141 Released !!!
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.1 Build 4141. Exclusive “NetApp Filer Auditing” in addition to File Server Auditing is the major highlight of this release. It also includes a host of other exciting features, fixes and enhancements. Existing Customers - take the Service Pack route to upgrade to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build: http://manageengine.com/products/active-directory-audit/download.html
Request for a field: => Resolution that include the Date and Time, same as Completed Time
Sent: Monday, February 27, 2012 9:44 AM To: 'ServiceDeskPlusSupport' Subject: RE: [Request ID :##6602058##] : [Fwd: ##12989## : IT Special Work-Query for generating reports of resolved tickets. Contact manage engine for a custom query.] Status: New Hi I just run this query and do not work for our format of the reports. You told to us that Resolved Time field will be include in the customize report, same as the Completed Time field. Also, is not giving the exactly number of the tickets. We have this
Requester email not updating on AD sync
We sync in our users once a day. A few days ago we changed everyone's primary email in AD from name@domain.com to name@domain1.com. But after the sync, existing users still have the domain.com address. Now emails from users are creating new Requesters because the "from" address is domain1.com. Should we just update aaacontactinfo from the backend? -Kiyomi
NetFlow Analyzer supports Network Analysis Module(NAM)?
Hi, Can I use NetFlow version 9 data from NAM in NetFlow Analyzer? In NAM, I configured NetFlow data export to NetFlow Analyzer. It seems that NetFlow Analyzer receives data from NAM, I can see the graph of the whole traffic, but couldn't see the details of traffic such as source ip address, destination ip address. How can I see the details? I didn't configure any filters. Thanks, Narae
New feature for notification rules
Hello, Can you please add the variable "time spent" that is present for example in reports, so we can add it to the close ticket notification template, so our custumers can know how much time it will be charged? regards, Pedro Cabral
Assets / Products
Hi, Was just wondering what the best practice is when it comes to creating Products to be assigned to Assets. In particular, I am referring to when a Product may have the same name, but different part numbers. For example, we have Lenovo T520 laptops, but we have purchased different variations which have different part numbers. It seem's pointless using the part number as the unique identifier in the name field, as it has a field of its own. But there doesn't seem anywhere logical to record that
Request Approval
Hi There is an option in request workflow that says: "Do not assign technician before total approval" ... this works well but the strange thing is that request TASKS are all assigned before any approval !!!!!!!!!!!!!!!!! How can i handle this? I want nothing to be assigned before approval. Thank you
Formatting question: Importing phone numbers with extnesion
Question: When setting up the CSV file to import, I have a list of phone nu,ber both with and without extensions. The DID's are easy as I am using (XXX) XXX-XXXX format to import them. The questio is when importing a number with an extension, what is the best practice for formating this schema to import into AD? Some thought, but I am not sure: (XXX) XXX-XXXX x123 (XXX) XXX-XXXX X123 (XXX) XXX-XXXX x 123 (XXX) XXX-XXXX X 123 Which one will work in a dialing schema for mobile device GAB lookup
Mode Field and iPhone App
I noticed that when a new request is created by the iPhone App, the Mode field is not automatically set to "Mobile App" or such. Which is the case with email and web form.
Add image in mail fetching
Hi, I have a problem with mail fetching. When user add image to request by copy and paste, not by attachment, It will not show in Request page at technician side. For example instead of attachment. It will not show in request page, it will show damaged image, But if they attach, it will show as attachment fine. Is there anyway to make it work?, most of staff here are does this way.
Language Problems.
Hi, We have reported this issue long time ago. What happen is that the “Display Language” setting in “Personalize” doesn’t really work! If we change to Portuguese “some” items change to (very bad) Portuguese and others remains the same. For example in “Resource State List” I have to change resource states to Portuguese language. If I change just “Choose Language” the items remain the same and I can’t even delete default values. Values for Resource State will always appear in English. Regards, Henrique
Neflow Analyzer 9: not starting
Im installing "ManageEngine NetFlow Analyzer 9", when I start it via "/etc/init.d/netflowanalyzer start" it says: # /etc/init.d/netflowanalyzer start exec: 274: ./wrapper: not found The strange thing, that i have exe! binary in my "bin" folder ls -la /opt/ManageEngine/NetFlow/bin/wrapper.exe -rwxrwxr-x 1 root root 126976 Nov 11 15:14 /opt/ManageEngine/NetFlow/bin/wrapper.exe
sd+ agent for the communication between it department to the end users.
i think that is a good idea that the announcements that we write in the sd+ web, appears to the sd+ agent as a popup message (it's look like the outlook email received). this can be a powerful tool to communicate events as a email error o stop a service, to users.
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