Date format for now() and WorkOrder.CreatedTime
Hi! I want to see difference beetween createdtime and now. In query report wrote something like this: SELECT wo.WorkOrderId, au.First_name, dd.deptName 'Отдел', LONGTODATE(wo.CreatedTime), wo.Title, LONGTODATE(wo.closeauthkey), sd.statusName, (DATE_FORMAT(now(), '%b %e, %Y %h:%i %p')) 'Time now', FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WorkOrderId = wos.WorkOrderId LEFT JOIN StatusDefinition sd ON sd.statusId = wos.statusId LEFT JOIN SDUser ON SDUser.userId = wos.ownerId LEFT JOIN Aaauser
Unmanaged devices
Unmanaged devices count as a 'used' licence. We have a few LAB VMWare servers with about a hundred machines that are purely lab machines, testing and simulation servers... How can I set them in 'unmanaged' state but without using a licence? I only need to monitor the hosts in this case, not the virtual machines they host.
Are credentials required during agent mode scan
We are thinking to purchase service desk and we have some questions before we buy it and test the system The question is on Agent mode scan of the assets. We manually downloaded ManageEngineAssetExplorerAgent.msi agent and manually installed on the client stations and enabled agent mode in SD. Now we are not able to understand how to scan those clients and are any credentials required to scan them. As I read one of benefits are that only one port 9000 is required during the scan and nothing else.
Only administrator can establish a connection on remote control
When I create a technician with remote control capabilities, It cannot connect to the work stations while when using the administrator account it easily establish the connection. Is their an additional setting that i should do to perform remote control using other accounts? Thanks in advance :)
Automatically move unpicked request to another group
Can a request that has been assigned to a particular technician group be moved to another technician group automatically if it has not been "picked up" after a certain amount of time? Example: Suppose a ticket is placed in a "Help Desk" group. If that ticket has not been picked up after 2 hours, it is moved to a "Desktop Support" group.
attachment name in UTF-8 sent incorrectly
Dear Sir/Madam, I have a problem with attachment names in SD+ 8.0 8016 When I am trying to make a reply from request and attach a file with non-ascii characters in name it is being displayed incorrectly with Lotus Notes 8.5.2 I have found out the the problem is in the way that SD+ uses to name attachment while sending. The exapmle of SMTP code with WRONG name: Content-Type: multipart/mixed; boundary="----=_Part_881_27909834.1319713300571" ------=_Part_881_27909834.1319713300571 Content-Transfer-Encoding:
Fields from incidents in reply templates
The Automatic notifications allow you to insert fields from the incidents in the notification templates. It would be valuable to have a similar option for the reply templates.
other technician can't change status on assigned technician
Hi, How can i lock other technicians to change status to resolve or close on other assigned technician?
Alerts Dependency
Is there any way to stop URL Monitor Alerts when Web Service is down? We get both type of alerts. Ideally if IIS/Apache is down, we should only get alerts for the service & not for URL monitors as it obvious they'll be down
On-hold reason
Hi, I try to search for on-old reason and i found this new feature list code SDF-24224 May i have update for this feature?
Service Desk Plus remote control feature
I can't seem to activate the remote control feature in service desk plus. I've installed the demo version, and enabled the feature under admin -> self service portal settings. I don't see any remote control link in the asset detail view (or anywhere else for that matter). I have 4 test agents that are scanning properly. Please let me know what I'm missing.
The history of device
after I had recreated a router i had lost the history of this device. is this history could be back?
95th percentile reports of CPU and Memory utilization
Hi there, Is it possible to create a 95th percentile report of CPU and Memory usage by device in OpManager? The report showing Min, Max, Avg really isn't very helpful because when you are capacity planning, what you care about is "typical peak" utilization. It would also be great if CPU and Memory could be combined into one report, but if they have to be separate, so be it. Thanks, Andy
Domain Id Migration - Login Name Change from Andrew to Sam Andrew
One of my user who was earlier login in domain A has his id migrated to domian B . The login id in both the domain is Andrew but the login name is change from Andrew to Sam Andrew. Both this person are the same. The question is . What ever report created under the old domain cannot be seen when Andrew logs in to the new domain. How can he migrate the report over to his new domain profile . eg login id is Andrew Login Name is Andrew (Old Domain) Aging Report, Weekly Priority One Incident
Set permissions for Technician Groups
It would be really beneficial if we could set Incident template permissions based on Technician groups as well as the already available user groups. We have numerous technician groups that do not need to see all the templates. It would also be ideal if we were able to assign technician groups permissions to certain solutions, at the moment it's all or nothing. This again is not good as we do not want all of the technicians viewing, deleting or changing solutions that are not applicable for them.
Can business rule reopen a request?
I have configured ServiceDesk to notify a user when a request has been closed. I would like to change the status of a request from "Closed" to "Open" if a user replies to the notification so that the request appears in lists of open requests. I assumed that I could use a buisness rule to achieve this, but I do not seem to be able to create a business rule based on the value of the "Status" field. Am I missing something? Can this be done in some other way?
Generating patch report
I want to create a report for all the machines that I patched during a maintenance window. Apparently, there is a report for healthy, vulnerable, and highly vulnerable machines, but that does not help me with auditing of the machines that were just patched, and showing the recent patches over a certain date range on a certain subset of machines. Can Desktop Central do this, because I did not see anyone post a question on how to generate these reports, and I did not see it when going through all
Support For Backing up Cisco IronPort email security devices
Hi, Can you advise if there are any plans to support Cisco IronPorts ? We have a nmuber of these units and would find it benifical to be able to automate the backup of the config. I can provide acces to units if you wish to do any tests for config backup. Cheers RH
Description Field Not Fully Displayed
The workorder.Description field is not completely displayed in a mysql sql query and Crystal Reports. It only shows the first x number of characters. Is the default 65535 characters?
Desktop central - Update manager
I try to update the Desktop central hotfix using updatemanager.bat ......but only command prompt is running and close...without the new update screen window comeout....previuosly i update without any issue.... any ideahow to resolve it.
Wrong Time Zone
Hi, Wrong time zone, How can we fix these ? I applied all patchs. Regards,
Can logic be used to change notifications dynamically?
Are we able to use conditional statements to control what is displayed in a notification? As an example, suppose I want to include the value of the $Priority variable in a notification that is sent to a user only if the value is "High." Can we do something like the following? IF ($Priority == "High") THEN $Priority // I am just making up the syntax here.
NetFlow Central Server mysql tuning - 2
Hello Praveen, following https://forums.manageengine.com/#Topic/49000005464578 I cannot see my reply or comment, I could have posted questions 3 times :) Have you received my further questions? - I have a Central Server with 24 GB, which is the right mysqlConf_XXGB.txt to use? Is it good that with 16GB settings? - wrapper.conf for Central Server and Collector contains the following: # Maximum Java Heap Size (in MB) # For 1GB RAM machine wrapper.java.maxmemory=1024
NetFlow Central Server mysql tuning
Hello ManageEngine Community, I have just installed the following NetFlow systems: Current Version : 7.7.0 CentOS 6.2 x86_64 Central Server 24GB CentOS 5.5 x86_64 Collector CentOS 5.5 i386 Collector Sometimes mysqld gets disconnected with errors like the following: InnoDB: Error number 11 means 'Resource temporarily unavailable'. InnoDB: Some operating system error numbers are described at InnoDB: http://dev.mysql.com/doc/refman/5.0/en/operating-system-error-codes.html InnoDB: Could not open or
unable to retrieve windows 2003 snmp cpu utilization data
Hi, I need help with configuring windows 2003 with snmp. This is not a OpManager issue. I am not able to retrieve snmp cpu utilization data from a windows 2003 machine. I have installed snmp service and verified the snmp credential is correct. However, I am not able to get snmp cpu utilization (.1.3.6.1.2.1.25.3.3.1.2) from the machine. Note that I am able to retrieve this information from a windows 2008 machine. Using a snmp tester tool, I got following from the 2003 machine: 1/30/2012 5:52:49
Wrong overdue status
Hi, Am using SDP+: 8.0.0 Build 8016, I changed some fields on the ticket while it was closed, then because of that the Overdue become ture, which is completely wrong as the case was resolved at the same time it was opened!! Please take a look on the Screenshot below
Symantec EndPoint Protection
2 Weeks ago I installed Symantec Endpoint Protection and Manager on the server that I also have OpManager on. Ever since I have done this the SEPP has killed OpManager, not allowing it to run. I contacted support on this subject and they logged into my server and shutdown the SEPP and then started OpManager and it worked but when I start the SEPP back up here is the message that I get from OpManager: Internal Server Error The server encountered an internal error or misconfiguration and was unable
netflow and radius on win 2008 nps
Hi i wouldl like authorize admin users by nps win 2008 radius. i saw this: https://blogs.manageengine.com/netflowanalyzer/2010/01/12/secure-access-to-netflow-analyzer-radius-server-authentication but i don't know how to setup windows radius, i have there some policies for authentication network devices but how to setup it for netflow when it's running on port 8088? br wananabenetflowmasata:)
Run ServiceDesk Centos
Dear I want to install linux centos ServiceDesk but I can not start. I installed java runtime and net framework, error terminal: Server is starting. This may take a couple of minutes ... Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details [root@dbsd bin]# log.txt (Jan 27, 2012 7:26:57 PM), Install, com.adventnet.ismp.beans.SendMailWizardAction, err, java.net.UnknownHostException: www.manageengine.com: www.manageengine.com STACK_TRACE: 6 java.net.UnknownHostException:
OpManager, unmonitored services on server raise alarms
Hi every OpManager Users and supporter, For a more or less long time i have a strange behaviour. I got some particular alarms concerning a service, which is NOT monitored on the server from where the alarms come (and the service ITSELF doesn't run on the server) In the screenshot, i got an alarm that pervasive SQL service is down on the server XXXXXX,... but as you can see, THIS service is not monitored on the XXXXXX server (but it runs and is monitored on another one...which was NOT down...) How
the service desk application doesn't automatically start
Hi I have a problem with the service of the application service desk, it doesn't start automatically for linux. I had to manually started it, running the file run.sh after this the service start and application open but if the machine reboot or shutdown the service not restarts.
Exclude Requester from Email Notifications
Hi, Is there anyway I can exlude one particular requester from receiving email notifcations? Thanks Jonny
Assigning request to technicians
Dear All I have 3 Technician(Technician A, Technician B, Technician C) with 1 IT Manager(Technician M) that all of them have been set as a technician and I have 4 Sites( Site A, Site B, Site C, Site D) I set Site A for Technician A, Site B for Technician B, Site C for Technician C and Site D for Technician M. If Technician A wants to assign one of his/her request to for example Technician B, Site B should be associated to Site A before if not assigning is not possible. On the other hand when a requester
PDF store for fast email
Hi Is it possible in Servicedesk to store PDF documents, then one technican can in a answer to requester, attach PDF file from PDF store in SD, or we can build an automation that sens out one PDF file to the requester.
sms profile
Hello. We install a trial version of Your product Opmanager 8, and testing, is it that software , what we want , a then bought it or. I want to ask, is it possible to create a SMS notification profile, that contains a 3-4 mobile number, like as a email group. CAn anybody help me, please
Adding Customized Columns to Inventory View
Hi Guys! Is there a way to add customized columns in inventory view? I mean, I have some internal classifications for the computers, such as A, B and C, and I would like to view this also in Desktop Central. The way I do it right now is to export inventory to CSV and then add this column in Excel, But I don´t want to use Excel anymore! I want to have only Desktop Central to manage my whole inventory. Thanks Sergio
Using DS in local office
Is it possible to setup tyne local office to use the DS? I'd like our VPN based users to not have to have VPN for desktop central to apple changes
How to run a custom report showing servers/desktops and what patches are missing
I've been banging my head against this but I have to provide a list of patches missing on each server to look like Computer Name, Bulletin, PatchReleaseDate, Status, Severity where the patch may not have been deployed yet but should be deployed in the future. Does somebody have any sql for this?
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users report with LDAP Auth
can i configure Fw Analyzer in order to let our users check their squid logs individually? i mean each authenticated user can only see his own log related to his username? i appreciate your help bahaa bacharouch
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