Hi,

      In the 7704 version of SC+ we have installed, if our support reps are writing a response to an incident, open a second incident in a new browser tab, then click respond to the new incident, their previous half-written response gets overwritten.  This has caused a number of occasions where we've lost various amounts of almost-completed responses, which has been exacerbated by the fact that the draft save functionality doesn't appear to work in this version (or at very least not for all of our users!).

 

      To prevent this, one of my team has managed to find the code which opens the popup response window and has added a tiny bit of code which forces each reply to open in its own window.  This is now working fine, so I wanted to share this with you to see whether it's something which either has, or could, be added into the core product for everyone?

      Given the nature of the change, I won't post the specific details of it here, but can provide them to the ManageEngine support team should it be required.

 

Cheers,

  Andy