problem in assigning requests to the backup technician
How can I assign requests to the technician B when Technician A is on leave?
I have defined Business Rules that for example when Requester 1 and Requester create request it assigns to Technician A
also In Home--> scheduler --> Technician A set --> Mark Leave(on 27/02/2012) and Backup Technician is set to Technician B
But when Requester 1 creates request it still assigns to Technician A not Technician B
Please guide me what should I do to solve this problem
Thanks in Advance
Negin
I have defined Business Rules that for example when Requester 1 and Requester create request it assigns to Technician A
also In Home--> scheduler --> Technician A set --> Mark Leave(on 27/02/2012) and Backup Technician is set to Technician B
But when Requester 1 creates request it still assigns to Technician A not Technician B
Please guide me what should I do to solve this problem
Thanks in Advance
Negin