Change Service Tag
Dear all How can I Change The Service Tag of the Windows 7 ? Thanks in Advance Negin
Assigned Technician does not get notification email when assigned during request creation
It is a bit strange of a behavior, but when a technician creates a ticket, they can assign to another tech at the same time they create the ticket. But the notification email is not sent. The general new ticket email is, and if you go back into the ticket and assign it, it does send the notification email to the assigned tech. Any ideas, we would like other techs to be able to assign tickets to each other when it is not their area or responsibility.
Backup technician doesn`t works by new requests by email
I have this issue When you Mark unavailability in a techinician A, and setup a backup and click "Assign to following technician B", and i have a business rule that say "if subject say "xxxx", then assign this request to technician A. So, with the Backup technician setup ON, all request are assigned to the technician B, but this works only when i add a new request by the self service portal, and don't works when a new request is created by email. Please Help
Not able to see windows update patches
I have servicedesk plus 8.0 in my office, I noticed that I am not able to see what windiws patches is installed on the win7 computers. I can only see the software installed but no windows updated patches. I have no issue seeing the patches installed on windows XP machines.
SSL Certificate Monitor does not validate certificate chain
It reports a certificate as valid (or at least health is green and ok) for certificates where the certificate chain does not end up in a trusted root certificate. This leads to the following questions: 1: Does it accept self-signed certificates as well? 2: Does it check if the certificate has been revoked? 3: Does it validate all intermediate CA's and their revokations? 4: Which cert-store is being used? Theese settings should be verified, and optionaly be able to be enabled/disabled/defined for
Dont ser Reports as Request
Dear all When I schedule Reports to E-mail me for example every day ,it creates the report as a request, I want to know is there any way that when I set reports it just send to my E-mail I do not want them to be in the Requests List Thanks in Advance
DNS resolution to wrong name
Hi, Am using Netflow EE 7.7 version. In that i can able to see the IPs are resolving to wrong names. I would like to know how netflow manages to get the DNS information and how this DNS resolve happens? Kindly share the solution. Jayanth.
Screen not displaying correctly
I'm using I.E 8.0 but with other people who are using 8.0 it shows fine...also I tried firefox and it shows fine. I tried clearing cache...any suggestions to why the buttons are displaying this way?
Setting the time zone of SCP
Hello, I'm testing the product SCP and I feel great... This is my second question: I need to achieve the following objective: - Set time zone to (GMT -04:30) Caracas Can be - Take the time zone from local ntp server - Take the time zone from Internet ntp server - Take the time zone from local OS server Any of the above works for me... Thanks,
Notify Technician When Request is Reassigned
I've looked through all the Notification Rules and don't see an option to Notify a Technician when a Request has been reassigned to another technician. Sometimes, requests are accidentally assigned to the wrong technician, or a technician is out of the office and the request must be assigned to a different technician. For example, Technician JOHN SMITH is on vacation. A request is assigned to JOHN SMITH. Upon realizing JOHN SMITH is not available, the request is re-assigned to JANE DOE. Both JOHN
Firewall Analyzer - Reporting Issue
Hi, I want to create reports which show me the total bandwidth going in/out on a specific IP address for specific protocols. The reporting options within the app itself are not flexible enough to allow this type of report to be created. There was a similar question with a response (https://forums.manageengine.com/topic/report-profile-filters), but this does not seem to fit what I want. I need to be able to have -> 'source is x.x.x.x' OR 'destination is y.y.y.y' AND 'protocol is http' - the reporting
AD Audit + not running scheduled reports - not running
I have AD Audit+ running on a Windows 7 machine in User Mode. Up until a few days ago it was running fine and sending scheduled reports without issue. Now, every morning when I see that the reports haven't run I log into the box and the AD Audit software is no longer running. I start the DB and then log in, no data has been colleted from the previous day and no reports have run either. Can I not run this from a remote desktop or do I need to be logged in locally? Additional info: There are
How to add Host header in URL Monitor (Opmanager 9)
Hi All, How can I add host header in URL Monitor? I have a server with different sites on it. I'd like to monitor indiviual site with host header. What is the best way to do that? Best, Chee Gone
Url monitor several servers
Is it possible to monitor several servers with the same URL monitor. We have several servers that runs the same websites. Therefor we need a way to monitor them with say www.abc.com which does not resolve to the actual webserver we will monitor. Instead it shall use the ip of the server and send the url specified as host header. Best regards Claus P
Problems with URL Monitor and shared IPs on IIS
Hello, if i configure a URL monitor for sites that run on IIS and share the same ip with other URLs than i get a "Host Unavailable" error. Examples (all on one IIS): Site1: www.example1.de on IP 123.456.789.010, no host header - check as ok Site2: www.example2.de on IP 123.456.789.011, host header "www.example2.de" - Host Unavailable Site2: www.example3.de on IP 123.456.789.011, host header "www.example3.de" - Host Unavailable I check Site2 and Site3 in browser - all run fine. (sorry for my english)
SQL Backend
Can the Firewall Analyzer use MS SQL as the DB storage?
Viewing tickets in search list
Under the Request tab - when you have a search list and bring up a tickets from the list. Is there a way to have a arror or some way to go to the next ticket on the list in the search ?
Exclue a patch for a single workstations
Is there a way to exlucde a patch for a single workstation on desktop central? Because if I try to exclude it, it will be excluded to all the managed computers. Thanks
Inverse and Operators in searches search ie "NOT"
G'day All, Is it possible to do an inverse search when filtering requests. Eg I choose the columns, and display a custom field. This works fine. But now I want to display all requests that have this filed as a NULL or blank value. Or I want to display all requests that don't match a particular value, or is greater than another value. For example, we have a field we update with an Invoice#. So I would like to show all requests that have been closed, but have no invoice number. Or I may want to show
Logout redirect page error...
Hello, I'm testing the product SCP and I feel great... This is my first question: I need to achieve the following objective: - Configure URL redirection on Logout for users. I need redirect users to: http://server_ip_address:8080 simple form on logout. Thanks for the help they can provide Thanks
Api Login Request
Dear Team, Kindly i want to know is there an API to the login page of the service desk as i want a url to pass in it the username and password and domain and then the service desk automatically login in is these option availabe in service desk Your Response Highly Apreciated ASAP\ Thanks
Problem with Backup (charset)
Hello We are have just upgraded our servicedesk-plus to latest patches and now we are having some problems with the backups of file attachments. Since we work within scandinavia, the problem is we use the chars ÅÄÖ.We found out that this was changed as a security fix. Now here comes our problem. We have 600 attachments that we cannot do a backup of now. Do you have any solution for this? This is the error output: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please
Is there a link from OPM to NFA(not plugin)
Hi Support team, I want to know if there is a link from OPM to NFA(not plugin). As we know, if we installed the NFA plugin, we can click the link from OPM to NFA plugin to analysis the interfaces' flow, or we can click the "exchange" from NFA plugin or NFA(not plugin) to OPM. But the NFA plugin can't work well, and I want to use the NFA(not plugin) to analysis the flow, but I found that there was a intergrated problem between OPM and NFA(not plugin), can't directly click the interface of
service packs for windows 7 and Windows Vista don't appear
Hello all, I have no problems for seeing software installed in Windows 7 And Windows Vista Machines. However, I can not see any Service Packs (Security or Critical update) for these operating Systems. I can only see Service Packs for Windows XP. Thanks in advance. Cássio.
local user login
I'm using Service Desk Plus 8.0.0 Build 8013. I created a local user/requester in the Service Desk AD, but cannot log in. I basically left everythig empty except the name, login name, and password. The problem is that if I enable AD Authentication then I cannot login with the local user/requester I created. However, if I disable AD Authentication then I can log in. But everyone else in my company's domain are not able to login. The reason why we want a local user/requester so that in case our
DNS CACHE CLEAR
How can I clear applications manager dns ? mssql
network shares to install - performance
Hello, We have a deployment server on ip 1 and one network share where we have the images with ip 2. We see that a client is installating from the storage with ip 2 BUT we also see that on the ip 1 there is all the traffic from ip 2 too. This means that anyway the traffic is going from computer to ip 1 and from ip 1 to ip 2 and back top IP 1 and to the computer installing. Maybe is not so clear what I’m explaining but we have clearly a problem of perfomances using the ip1 to deploy directly
Asset Scans
Hello everyone. I'm fairly new to ServiceDesk Plus MSP and have attempted to get a good asset scan. I ran Windows domain scan and pulled in the workstations on our network (although it did not auto-assign them--not sure why). How would it be best to also scan for printers/switches/etc.? Question 2: I ran the Distributed Asset Scan probe at a remote client location and was able to import the workstations into ServiceDesk Plus. How would it be best to also scan for printers/switches/etc.?
Breaks/paragraphs are shown as <br>
Hello, since the last update/hotfix we do have the problem that breaks/paragraphs in requests are shown as <br>. This makes reading a bit difficult. Is this bug known already? Kind regards
Hotfix 7907 released
Dear Customers, Today we have released our new Hotfix 7907 Customers who are in 7906 are facing an issue with HTML content for all the incoming mail Requests and its fixed in this Hotfix. Here you can download the Hotfix 7907 http://www.manageengine.com/products/support-center/service-packs.html Regards, Arun SupportCenter Plus
wrong interface speed @ 10gbit
Hi, it seems, that netflow analyzer (7.7) still have problems with highspeed interfaces, cause it use the wrong mib. So if u have 10gbit ports and u update snmp device values, u always have to manually set the correct interface speed at 10 gbit ports or it only get about 4gbit (max of 32bit). regards
Single Report for CPU Memory disk and Partition
Hi! Can we get Single report for CPU / Memory / Disk and partition? We are getting individual Report but generaly everyone requires single report. Waiting for Either query or Report. Regards, Dipak Raste
Solutions recommendations
Hi, I am wondering if it is possible to achieve the following: a user submits a request via email based on the text that is included in that email it searches the solutions for those keywords and sends the user recommended solutions for their problem Could this be done through the API or something?
SDP: Asset Scan of ESX/ESXi hosts
Not sure if I'm on my own here, but would it be possible to be able to scan ESX/ESXi host's for hardware information? We are currently migrating our servers to ESX from Windows Server and are losing tracking details.
Options description displayed in japanese / chinese characters
Hello, I have latest update 7906 installed in portuguese. I have reported this issue before but has not been any change since then. buttons description for change text format, among others, are displayed in strange characters. Please check image in attach.
Importing to subcategory
Hello Could someone help me please I have over a 1000 software titles to be added in the software subcategory. Does the CSV have to have specific header names. I've tried this a few times and it input all the software as their own category. Thank you in advance
No. of Work Station Inventoried on Dashboard
Hi, We use ae_scan as logon script for scanning the workstations. The no. of workstations inventoried on the dashboard increases upto 1600 on one day and suddenly decreases to 1000 on the very next day. The no. of workstations failed during last scan increases when the no. of workstations inventoried decreases. Can anyone give an input on why this is happening??
ManageEngine Service Desk Plus! Email Notifications
Hi whoever may be reading, Currently, the email notifications within Service Desk Plus! I feel are not detail enough. Reason being, we are potential customers of ManageEngine and have been evaluating the product for some time. What we need to do, is have email updates/notifications sent out to the end user when certain things are performed within the request, as the end user will not be logging into Service Desk to check their requests progress. Now, I understand that there is currently a feature
Using (at) in explorer
Hi, When writing @ in Explore it changes the text format to really large and Bold. This is a big problem i think.
How can you set up the service desk to allow the assignment of calls to external 3rd parties
We work with external support parties; how can we set up the service desk to allow calls to be assigned to these external support without haveing to use up a technicians licence. I would also like to be able to send a call close notification to the external support every time our technicians close a call they have been assigned. Just now we have created 2 fields for the 3rd party name and 3rd party reference; and populate these, but the call is still assigned to one of our support technicians,
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