Using Digital Signature
Hi, I`d like use ME ServiceDesk Plus on Premise (Entepr. Edition) . Can i ask you about digital signature. Does it support digital signature?
IP resolves to the old Name
Hi, I would like to know, from where Netflow pulls the DNS details. Since in my environment, i can see the DNS resolution is not happening right!!. The IP to Name resolution is not matching to that of current DNS entry. Kindly clarify!!!
OPManager write to securitylogg in Windows server
Hi OPManager writes to security logg (Eventlogg, login/logout events) every check opmanager do to one Windows server. The problem is that the logfile get ful, and we can´t se other things in the logg, youst opmanagers logins. What can I do, so that Windows server do not write opmanager login/logout to the logg?
Workstation / Server scan failure.
After installing the agent, scan works automatically but after 1st scan, every scan attempt fails and gives this message. "No response received from workstation. Probably the workstation might be switched off or does not exist." I checked the ICMP and port 7 and these were opened and ping was able. None of the workstation / server was able to scan. Even SDP fails at scanning at its own server too. Any suggestions?
New user can use any password to login.
So we have an issue that is sporadic. When a user is created in AD, under the self service web portal they can use any password to login. They also can not change the password because the old password doesn't match since it seems it's not reading it at all. This isn't an AD issue because if the user logs into a domain computer they are forced to change their password and it works successfully. The work around is we have to set the user's account to not force a password change in AD. Then we change
Problem With Script Monitor In AppMgr 10.3
I'm having a strange problem with Script monitors in Applications Manager 10.3. Symptoms: 1. The monitor dashboard does not display the current status of the data contained in the table. The data used to show up prior to upgrading from ver 8.6. 2. The monitor reports that the Health is critical even though manual inspection of the data shows that all attributes are within the "clear" threshold. 3. These symptoms only started appearing after upgrading AM from ver 8.6 Monitor Setup Parameters:
Oputils Service is Failing to Start
My oputils server is down, the service will not start: "The ManageEngine OpUtils service terminated unexpectedly. It has done this x time(s)." This started last Friday and support has not called back.....can anyone help? Thank you.
Bandwidth Monitor - E2005
Hi, When trying to add a device to bandwidth monitor I get the following error message, - E2005: Not able to retrieve complete data from the MIB. Any ideas why I receive this message. I am able to do an snmpwalk on all OIDs from the CLI on this box and from other machines, just unable to add the device to bandwidth monitor within OpUtils. Thanks
Reports question
Hi there, Is there a way to get reports older than 1 year? Kind regards, Joaquín
SDF-39504 Updating Technician Information from Active Directory
SDF-39504 above was raised by one of our now resigned colleagues in June 2011. Could you please provide an update or advise when the work maybe scheduled for release. Many thanks Brenton
problem to add a device in OpManager
I am trying to add a device in OpManager, but after the tool indicates that the device was added, type in the ip and it says that the device was not added and prompts you to add, how to fix it? or how can I do to add the device when it happens this problem? OpManager is my version of 8812.
Asset Management
Hi, How can I add to the Manufacturers list for Software Licences within Assets please? I can edit Vendor, Product Name etc, but cannot find a way of adding a new Manufacturer. Cheers
Has anyone install Service Desk Plus on a VM
Hello I would like to find out if anyone has installed SD on VM ware and if its supported. thank you
Reg. Sub Accounts
I was trying out support center plus. It has a feature to create sub accounts. Now can I assosciate contacts, add products, open cases for sub accounts alone? I could not find any references in the afmin guid regarding sub accounts. If not whats the real purpose of sub-accounts?
Desktop Central Integrated to Service Desk
Hi, Desktop Central 8 and SDP up to date version I am using "Send request button" is not working, I followed your kb and topics to configure SDP integrated to Desktop Central Can you help ? Regards,
Apache 2.2.22 Update time frame
Hello, First, wanted to say I love your product and many of the new enhancements you have made over the past several months. Could you please give me a time frame as to when you will be upgrading Apache to version 2.2.22? I am required to update it per my networks policy and need to give them a rough time frame so they do not cut off my network access. Thanks! Gary
Show Disk Space in MB instead of GB
Good Morning, I'm trying to schedule a report of disk space for a set of systems in Desktop Central, but there is only an option to show free disk space in gigabytes. I am looking to get a little more detailed than this and would like to view this down to the megabyte. Is there a way to get "free megabytes" vs. "free gigabytes"? Thanks! -Tim
Patch reporting - Available Options
Is there a report to show: *Show Patches Deployed *Status (complete / failed / working) *Machine Name *Choose a Date Range This would be used as part of our audit to show what was deployed, when, and to which machines.
Response overdue status and overdue status in report
Hi, Can i change status in report when i export in fields of First response overdue status and Overdue status from true/false to be yes/no?
Configure alerts when user access resource
Configure alerts when user access resource
cannot monitor weblogic managed server
Why cannot monitor WebLogic(11g) managed server on 7006 port number? I always get the this: Ping Test OK Service Status OK But, Authentication Information FAILED Please select the correct version of WebLogic Server. Even the username and password are ok. How can I solve this problem? Someone has ever monitor a WLS managed server before? Thanks for your help, mandrade
offline copy of password manager
Hi, Is it possible to have a part or all entries of password manager offline, so that in my case, i can use it offline when using my notebook to do remote support ? We do want to have a centrally managed password solution. However, if the password manager application would be unavailable as because of a network or system error, we would require to be able to still access our passwords. regards, Sebastian
Unable to Start Service
Hi, Sorry for writing, I'm been handed a PMP installation which has been built , we think a little haphazardly. Projects have said they are done with this install and handed to operational support, the customer is jumping up and down, and to top it off, the two engineers who installed this have left the company. No notes no instructions, not ideal. Enough of my troubles and to the point..... On the server that PMP is installed, we can gain access to the PMP console via the web interface locally
Radius Monitoring / Ad Monitoring
Hi, I want to know, Can I monitor radius server with applications manager ? like active directory.. its not just for availability.. Poll for authentication errors.. etc etc Do you have any suggestions ? Regards,
JBoss monitoring
Hi, When I start up the jboss-4.2.2.GA to bind with specific ip address(-b 172.16.1.39), Applications Manager work correct and monitor it but when I set it to bind with every ip address (-b 0.0.0.0), Applications Manager doesn't work correct and fetch jvm usage. Please help me. Regards, Hatami.
Webinar - 'NetFlow - The De Facto Standard for Traffic Analytics'
With ever-growing enterprise networks, a lot of concerns arise with regard to network usage. Traffic analytics becomes a key aspect in order to ensure: * Productive usage of the network bandwidth * Secure network * Continuous availability of the network and a lot of other associated factors. The dependence on the network is ever-increasing. This dependence in a way boosts productivity of the organization but the flip-side is that the bandwidth usage for applications other than that concerning business
New Activities module
I was just looking at the activities module which i've been anticipating for months. 1.I am surprised to see that you did not include the ability to associate tasks to a request template. I know you have a similar feature in the service desk plus product. Its called incident templates and it lets them associate tasks directly to the incident templates (like making changes to a printer) we use support center plus to do re-curring customer support tasks (liek deploy customers using milestones and
Timespent for hour based contracts
Hello, My company provides both billable customer support and non-billable support. the technicians would like to track the hours worked for both billable hours and non-billable hours. Currently, to make this work I need to have a separate contract for the billable hours. The technicians must ensure that the appropriate Product/Contract is specified for the request before they make any timespent entries, otherwise the entries are not deducted from the Hours based contract. I would prefer to only
installation of firewall analyzer on linux
When I try to install firewall analyzer 7.2 on linux CentOs 6.2 x86_64, the wizard doesn't start and I get message as below #./ManageEngine_FirewallAnalyzer.bin Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ...................................
BGP
Hi, how do I activate the Autonomous system reporting option in Netflow 9.5 build 9500. I cannot see this reporting option anywhere in the Web Interface. Regards, Ramzi
I Cannot Edit my Map or Add new Map
Hi every one I have new Issue First i create a map in opmanager and work fine but when i want to list the devices in the map to see the ip address its show me blank Also when i want to edit or add new map give me blank page please check the images The Map After click on list view to see all ip address When i want to edit or add new map
issue when trying to input the license number.
We just purchased SD+. We are trying to input the license number. When clicking on "License" we get the following error message: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException org.apache.jsp.jsp.Register_jsp._jspService(Register_jsp.java:441) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
Hi
Hey, Do u guys know about database back up for devices?
IP address management added to opmanager?
I know there is a great deal of overlap among your products, but opmanager tends to have the broadest scope of capabilities, and in our environment is used by server administrators and network administrators. I think it would be nice to have the ip address management capability added to opmanager. I realize you have oputilities, but much of that product also appears in opmanager, so I don't want to duplicate the application management. I'd rather ip address management be added to opmanager.
Report on custom requester fields
Hi, I'd like to request a report on some custom requester fields. We have added custom fields such as 'date of induction'/'date of signing IT Policy'/'date of IT Training' and so on. We'd like to produce reports on the following: 1. A list of people who have not had an induction (i.e. nothing in date field). 2. A list of people who have not signed the policy. 3. A list of people who have received training in last 12 months. 4. A list of people who have had no training in last 12 months. I'm no SQL
Contact permissions in View Contacts List and View Contact Screens
Hi, There are currently 3 types of contacts in SCP which have respectively the following view possibilities: Their own requests only All requests from their account (Primary Contact) All requests from their account and sub account We're missing the possibility to easily see what kind of permissions the contact has assigned. It can only be done via the Edit Screen which is quite cumbersome. It would be great if this would be shown in the Contacts view list, contact view screen and reports. Looking
Custom query report - display Accounts with NO requests raised in the last 3 months
Has anyone got an idea how to create a query that will show me a list of accounts that have no requests raised in the last 3 months?
Local Group Membership
I ran the Local Group Members report on the local Administrators group under Inventory reports and it only shows users, but no groups that are nested in this group. How do I get a full listing of users and groups located in local Administrators group on my workstations?
Specifications VM Server for SDP
Hi!!! I have an issue with SDP, the java.exe process is crashing so the web portal it's not running, but the process mysqld-nt is still running. I migrate the SDP to a new server and still have this issue, so i don't know what more can i do. SDP server is: WinServer 2008 64bit RAM 6GB HD 250GB Processors: Intel Xeon CPU E7- 2820 @2.00 GHZ 2.00GHZ (2 processors) Can anyone tell me what kind of specification i must have to run SDP on a VM server, antivirus type, exceptions? THANKS!!!!!!!!!!!
Permisions to Groups
Would be good to have the ability to give permission to specific users to adjust membership of specific security groups so a line manager can add or remove them from areas of their responsibility. I do not want to give the user permissions to access all groups. Phil Evelyn
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