Manage Engine Service Keep Restarting
Hi I am Using Servicedesk plus version 7.5 hotfix 7504 installed on windows 2003 enterprise edition service pack 2, the manage engine services keep restarting & i cannot using the application. i checked the event viewer log & i found the following error there may be a configuration problem : please check the logs
Access the mobile client via a blackberry
Big issue when accessing the mobile client via a blackberry... When I select the domain OR click "Is AD auth" radio button the LOGIN button underneath dissapears!!
Sarbanes Oxley (SOX) compliance
Does the software fulfill the requirements for companies that are currently governed by SOX, I would hate to implement this and then find out down the track that it was fruitless effort Thanks in advance Chris
Alert for expiring accounts?
We very often set up AD accounts with an expiration date, is there a way to set up an alert to email me when an account is close to expiring or expired? Thank you. Ellen Jones
AdventNet 5.0 Full disk
Hi~ I use the AdventNet 5.0 , there has a folder to full disk of server C:\AdventNet\ME\Firewall\server\default\records Could i clear the files in the folder ,or not?
Cannot Delete Groups.
Version 7602 Test environment. Trying to reconfigure how our groups are laid out. Prior to the introduction of sites in SDP we had to create groups corresponding to each site and assign technicians accordingly. i.e. Support - Site1 Support - Site2 Now since Sites have been introduced to SDP the result looks something like this: Support - Site1, Site1 Support - Siet1, Site2 Support - Site2, Site1 Support - Site2, Site2 As you can see this can be administrator hell when trying to assign technicians
Reminder - no Incident Reference
If a reminder is assigned to a request, when a reminder email is sent, there is no reference to the request. Can this functionality be added to the Notification Rules to be able to amend the default reminder template. Thanks in advance.
User Groups only available to SDAdmin Role
Hello, I have about 10 sites across Europe with 20 Technicians. I want the technicians to be able to use User Groups when sending out Announcements or creating new Solutions. This is only available if the Technician has the built-in SDAdmin role assigned to them. Please can you make this an option for creating roles. Also, is possible to quickly view which user groups can see which Solutions with out having to edit each solution which can be very time consuming if you have several hundred. Thanks
Device URL required in Email alert for direct Redirecting to the device //Opmanager
Hi Team, we require option like if any email alert s send it should have URL of the Network Device ( Example: http://172.16.0.1) where we can login directly to the device, is this Option is enabled on Opmanager Build Number : 9000 ? but this option is available after loging into the OPmanager we need that option on EMail alert as well. Regards, Karthik
Schedule Report
Hi, When I create schedule report for audit logs, Its giving below error.. I already check mail settings its works and I check the directory of file The first screen about "cannot find file" C:\Program Files (x86)\ManageEngine\ADAudit Plus\webapps\adap\schedule-reports\belbim.local\adbelbimlog\Jan192012\10-05-AM\Renamed\Moved_Users_in_belbim.local.html (The system cannot find the path specified) Any suggestions ? Is it about folder permission ? Also I tried change permissions to "everyone read/write"
Alert - New build will create a huge cpu load - Support Center - v7905
We upgraded 3 environments to version 7905 and both windows and linux exhibit a huge cpu load which brought our 8 cpu system to the ground. We can only support 50 users or less. Please be advised. Do not upgrade to 7905!
Enrollment reminder to users
Is there anyway to email domain users who have not enrolled? Moises Castillo - SysAdmin
how to send requests to the related technician?
To whom it may concern There is a question that I have I import my requester from Domain Controller for example name as"C" In Admin --> Requester --> Edit --> Department Details: I set For example: Site = "A" and Department Name = "B" And in --> Log in Details: Domain = "C" Also I associated the technician to site "A" and the technician's Domain is "C" I want to know how request from this requester can automatically detect it's technician and send hisher requests to the associated technician.
New Incident Drop Down Categories
Hi I am using Service Desk Plus 8.0.0 Build 8022 I am using this to create new templates for the implementation of a new IT helpdesk at our company. For this I have created many Categories and Sub Categories with many, many templates. However due to the amount of templates, the 'New incident' drop down in the top left corner is unable to show all of the templates without the user having to scroll down the screen. I noticed that before I made changes to the service desk that in the 'New Incident'
Schedule Maintenance Report
Hi, I can get ONLY DOWN TIME(without schedule) report from appmanager use below steps. Its works, and Its fine.. I want to get report for ONLY SCHEDULE MAINTENANCE case by case. How can I get these one ? Regards,
Group members : Computers
Hello, Under "more AD Manager" menu "Group members" I can see only objects of type user and not of type Computer. Do you have the same problem ^? Thank you in advance Thomas
Custom Report Question
Hello, I need to create a report which shows who last logged in to a computer on the domain. It needs to show all computers and the username of who last logged in to it. I guess this is done by adding a custom attribute to the Last Real Logon report to show a column for the computer hostname but I'm not sure how to do this/what the attribute would be. Any help greatly received. Thanks, Matt
Unable to Install to D:\Program Files
Is there anyway to install to the folder D:\Program Files? every time that I try it advises that you are unable to save to a folder path with a space in it's name? Is this normal and is there any way around this?
Increase Response Timing
Hi, I just have migrated OP manager behind Cisco ASA firewall but after that we are getting increment in devices response time which was working very much fine when OP manager installed over lan. Speed and duplex is fine on OP manager machine. Kindly do the needful Regards, Arshad Ahmed
A bug with Conversation Report and group by Dst. IP
Hi there is defenately as bug in Conversation report implementation as if I press Conversation and thean Action togenerate report. I get nice looking one PDF/CSV reports with grouped by Destination/source IP totals. if the same report is set to be schedule (accesed from the same Action menu) then reports are being generated, but grouping is not available! I''m forced to export to CSV and use Exel and consolidate function to get total results. I think system could and should provide that out of the
SID search capability in ADManager?
Hello. I would like to be able to search files and folders for orphaned SID numbers. By this I mean cases where a userID that had been specified in the permissions of one or more files/folder has been deleted, leaving the SID (e.g. S-1-5-21-82229999-149888222-etc) to show in the file & folder permissions. I don't find this capability in ADManger but wanted to make sure it isn't there and I just didn't find it. Does ADManager have this search capability?
expired warranty
I have 164 computer(s) with expired warranty. It's false But I'am unable to change shipping date (shipping date take the date when desktopmanager is installed, it's not the true shipping date). If I can change shipping date and configure the default warranty time (1 year), it will be awesome.
Dynamic Custom Group
Hi, there is a way to create a dynamic custom group. For example: all pc that running windows 7 and have 2 gb of RAM??? Thanks in advance
Last logon wrong
HI Our Desktop Central shows nearly all users last logon time as Aug 11,2011, even tho these users log in every day. How do I resolve this?
Q1 Quality Release now shown as Q2 on Roadmap!!
Hi SC, This post http://forums.manageengine.com/topic/roadmap-on-main-website-is-very-out-of-date and many others note a Quaility Release you guys are putting together for Q1 2010 The Roadmap, I'm sure, in it's previous version confirmed this. If I look at the Roadmap now I can see that it was last modified Feb 12th 2010 and shows the Quality Release as Q2. http://manageengine.com/products/support-center/roadmap.html If I click in the top right hand corner of this post to see what's changed, the
32vs64 ??
Hello, Is it possible to migrate database from 64 bit to 32 bit version and vice versa? What does 64-bit version compared to the 32-bit? txh
Windows Evenlog monitoring
Hi all, There are many built-in "eventlog rule" in OpManager. I searched internet and found that for same event(e.g. new user account created), the event id in windows 2003 and 2008 are different. In OpManager, which windows version correspond with the default rule ? Best Regards, Simon Wong
No Custom Links Tab on Hyper V Host - OpManager Version 9
Hi We use the "Custom Links" tab on servers to add ILO links, management page links etc. This tabl is not available on VM Hosts? Is there any way around this? regards
Switch ports reporting trouble when link up or down
I know there has been a lot of talk regarding this topic but I am still having trouble finding how to do it. My switch ports report "trouble" when the port link goes up or down (IE. someone turns off their computer). for example: Interface 'Ethernet Interface-g19' is down. I still want to monitor that port for critical alerts like this one: Critical Dec 15,2011 12:56:23 PM Interface 'Ethernet Interface-g19' is shutdown. Is there a way to surrpress ONLY that trouble alert or reclassify it to something
Importing Data from Track-IT
Hi, I'm migrating one of our offices over to Service Desk Plus, they have been using Numara's Track-IT for several years, but wish for the following data to be migrated across... Knowledge base Existing Requests Historical Requests Reports Track-IT is using MS SQL database, and we are currently using SDP with a MYSQL database.
Is there a way to export my category, subcategory and items from ServiceDesk Plus?
I am preparing to revise ServiceDesk and would like to do so painlessly.
Opmanager eventlog threshold
we have an issue where some pc's (already deployed) the security log will fill up. is there a way to set a threshold on this so that when it hits like 95% we can identify the pc , and take corrective actions thanks mike
use csv file to specify multiple ip ranges for device discovery
Is it possible to use a csv file to specify multiple ranges for device discovery? My network has multiple subnets with private ip address blocks. It would be great if I can record these ip address blocks in a csv file and automatically run device discovery for every block.
Set default domain value, web login
Hi Where do I set default domain value, web login? now is the default value "chose a domain"
I lose the history of traffic . what can i do?
After i had recreated a route i lose the history of trrafic . what can i do?
log file monitoring
Hi, Our customer is asking if log file monitoring is now included on OpManager v9? According to our client they signup OpManager 9 beta program and they registered succesfully. And Dev Anand Product Manager – OpManager gave the links for the Log File Monitoring .exe and the video guide to our customer. http://www.youtube.com/watch?v=H_VojxLhSr0&feature=youtu.be Log file monitoring: Windows: http://bonitas.zohocorp.com/customer_uploads/2011_12_28_12_48_28_ManageEngine_OpManager.exe Our customer
machine types
Is there a way to see the machine type/os from the dashboard page of each machine, including CPU count, installed memory, etc? This would be a great feature.
Can someone provide information on the integration of SDPlus and DC 8 with Software Deployment?
Would like to see how the Software Deployment integration with Desktop Central and ServiceDesk Plus work together in ServiceDesk Plus. Currently we own both products as well as OpManager. I want to see how the software deployment works in ServiceDesk integrated with DC. If it adds value we will upgrade our license to the Enterprise License model. Regards, Customer
Service HelpDesk 8.0 executable is currapt
Service Help Desk 8.0 trial does not work. I download the Installation EXE file but when trying to install it, it throws 'The contet of this file cannot be unpaced. The executable that you are attempting to run is currpted. I tried downloading file 3 times and got the same error. Can you please provide the working executable?
requests and tasks in ONE overview
Hello It would be VERY helpful for us to have an additional view (for instance in the 'Home' View) with my requests AND my tasks in ONE view. This would allow the technician to get an overview with his requests an tasks for better organising. Thanks
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