issue when trying to input the license number.
We just purchased SD+. We are trying to input the license number. When clicking on "License" we get the following error message:
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException org.apache.jsp.jsp.Register_jsp._jspService(Register_jsp.java:441) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.ThreadLocalFilter.doFilter(ThreadLocalFilter.java:108) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109) org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:35) com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:138) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note
The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
Our DB is MS SQL, we have multiple instances on the same db server. Could that be the cause?