Business Snapshot Sort Order
vaguely remember something about this in V6, and did KB search but did not find anything. V7, 7024.. Is there a way to Sort Business views alphabetically? or by hierachy? Maybe a SQL command to re-index? My infrastructure is very broad and seeminly without deleting all business views and starting over, the listing order is very confusing.
Purchase Order required fields
Ive added some custom fields to my PO. IS there any way to make them mandatory so that the PO requester HAS to fill in these additional fields. Second question alos about PO reporting, is there any way when running PO reports that I can get it to list in the report the item information, this does not seem to be available to choose as an option when creating a custom report on POs. Thanks
Users having browse access to all resources
We would like to be able to grant all of our Passwork Manager Pro users the ability to browse all resources within the system without seeing the passwords. Apart from using Access Control, is there a way of acheiving this?
Advice on proposed new structure of Resources and Accounts please
We have been struggling with an unweildy set of resources and accounts for the last year. We plan to move away from a large number of unique resources that each have a small number of accounts (with a very high level of work needed to manage permissions per account) to the following structure...... A far smaller numebr of generic resource names such as follows: 1 AD - Admin level. 2 AD - General user level. 3 AD - Service accounts only. 4 Application A specific. 5 Application
Would like some advice on autoassigning manually created requests to certain technician groups
We have created technician groups with specific email addresses so that incoming emails get automatically assigned to that particular group. We have also setup appropriate roles that restrict each group from being able to view tickets in other groups for security’s sake. However, this does not address the issue of tickets that are created manually by the technicians themselves. At this point any new ticket that is manually created by a technician has to have the group designation manually assigned
Backup failed since resizing disk?
Our servicedesk 7.6.0 Build 7611 was working fine until a week ago. I then manually resized the disk it was running on. Had to recreate swap. All errors with booting where solved and servicedesk is running fine again. Except the scheduled backup fails with the following message: If i run the backup manual from ServiceDesk/bin/backupData.sh it runs fine. backup file is created. At the end of the manual backup it outputs: stopping DB Server >>>>> false is that normal behaviour? What can i do to get
Disable Availability
Disable Availability Good morning, I wanted to ask how I could ecludere Availability by allert with the Health I have no problem disabling it but I can not disable Availability creandomi a red in my list of servers.
Problem with Bullk Import Users via CSV
hi, I am trying to import new users via csv file. In csv file i have this fields: givenName initials sn userPrincipalName sAMAccountName displayName name/cn description department My problem is that i choose: CSV Import==>Create Users==>Import and then i choose my csv file. When i click to: "next" it appears: "No User Details" What I'm doing wrong? Please help me Thank you in advanced
Track last user actions
Hello, Is it possible to track the last changes/actions a user has made? One of our supportreps has made an error and now a lot of issues are incomplete. We cannot really find them all where they have gone, so I was wondering (because of the history per issue) whether it is possible to log the last 25 changes or so.
Global Report on all Business Units
Hi all, We need to harvest some information from all business units in the form of reports... Please help us with providing a query example that would take the same report from all Business Units. For example - all requests for a specific product on all BU grouped by account. Many thanks, Andrei
Sybase EA Server Monitoring
Dear Support, Can you please analyze Below URL To add Sybase EA Server montoring? http://infocenter.sybase.com/help/topic/com.sybase.infocenter.dc10113.0600/html/eastg/CEGJDFCI.htm Where sybase privides APIs, and using APIs we can monitor Sybase EA Server. Regards, Dipak Raste
Wildcards in workflow
I,m trying OpManager for several days, and it,s OK. My coleagues remind me on one small problem. In new workflow when they miss usage of wildcards for files or folder names. Sample c:\temp\*.dat. Fro example, we check if file is there , or more than 10 minutes. The same thing is in File monitor templates. Also is there any chance to use UNC file names (\\server\share\file) also for files with wildcards. I assume that if workflow can get list of more files in one directory, there should not be any
"Response" in ticket
Hi all, What would be counted as a 'Response' when a ticket is created. Is it an e-mail to the user? The added note? Regards, Ryan
Manually change ldap dns ip without logging in to manage engine service desk?
We recently installed 2 new 2008r2 domain controllers in our domain, transferred the fsmo's and removed the old servers from the network. Unfortunately the ip for dns was not updated in service desk, so now no one can log in to include the default administrator account. I wanted to know if there was a configuration file somewhere that the ip for the current dns server could be updated in.
Configuration transfer from development to production
Hi, We just started to use the Service Desk Plus product and we want to create a development system (where to try and test our configuration) and a production system. Is there any way to transfer / propagate / deploy the configuration changes from development to production, short of performing the same changes again? Thanks!
Receiving Flow / Not Receiving Flows
We currently have Netflow v9.6 and and I receive random e-mail notifications from Netflow stating that it's not receiving Flows from a particular remote router interfaces (mostly LAN, sometimes WAN). 15 minutes later, I receive another e-mail stating that it's receiving flows once again. During this time, there is WAN no outage... just not receiving flows. We have ~55 remote routers that we monitor using Netflow but only this device reports issues. I've had our managed service provider check the
Cisco 6500 L3 interfaces misreporting Netflow stats
We are having an issue with our Cisco 6500 L3 interfaces that are being monitored for netflow where we are seeing false bandwidth utilizaiton data when compared using our other bandwidth monitoring tools.
problem adding server
having problem connecting to server already allowed port 135 and 445 to the firewall. still can't connect...please help
Move hyper-v host to common servers?
Is it possible to add a server with hyper-v without it ending upp as a virtualization host in opm? The hyper-v module is not functioning very well for us with missing/wrong counters and such so we want to add the counters ourselves and be able to adjust nics and so on.
Changing font color in Business View
I currently have a business view with a black background and I was wondering if there is a way to change the font color of the devices to something other than blue?
Hardware Audit
computer hardware audit, ie ram, os, processor Rob Hember
Support for resource forests?
Hello, We use a resource forest for exchange and I was wondering if your product supports this?
Import user details from a csv file
i want to know how to modify users details using a csv file. i exported the users details to a csv file and modified the feilds i want to , but i don't know how to reimport the csv file after the modification.
Monitoring Jboss 4.3
Good morning, I'm trying to monitor JBoss 4.3 on a server in my problems but I webfarm monitoring. Basically when I connect to my jboss application manager does not give me any data to be monitored, after 10 minutes of health status must be set down, how can I fix this? A very simple question, I wanted to ask if the file should be used only on jbossagent.sar version 5.0?
Group Membership Organized by User
Is there a way to run the "Group for a User" AD report for each users in a domain rather than continually rerunning the report several hundred times for each user in a domain? Since we regularly audit each users membership to groups, it would be helpful to run this report for each user, then review the access with each manager. Thanks for any help you can provide!
Need Cluster awareness in App Mgr
I really need App Mgr to be cluster aware for Windows and AIX clusters. Does anyone else think this feature should be added to the product? I see it in compatible products from other vendrs.
Notification when a request is overdue
Is there a way to trigger an email notification when a request is overdue? Regards
Custom Attribute
Hi, I've created several templates to create users for different companies. One of the differences is of course the e-mail address. We have different recipient policies that check extensionAttribute2 for a specific text. I have added the text in the template for extensionAttribute2, however when the user is created the attribute is not populated. I suspect it is because the mailbox creation process is dependent on RUS. Is there a way around this? I would rather not have to change all of our recipient
Custom Request Template Not Being Used Properly When Request Is Sent Via Email
When users send Requests via email with correct parameters to use a custom Request template, ServiceDesk Plus ignores all @@ parameters set in the email (except for RequesterEmail) and just uses the default Request template. However, if the user is a Technician, ServiceDesk is able to parse the email correctly and uses the custom Request template. This happens even if the email content is exactly the same (except for Requester and RequesterEmail of course) as used by the non-Technician. Any help
Add RequestID to the E-Mail Content of Survey
Hello, How can I instert the link to the call or insert the Resolution of the Call in the E-Mail content of my Survey. I tried to add $RequestID and $Resolution but this does not work !! Thanks a lot. Youssef
device template fail to set device partition threshold
Start with a windows 2003 machine with a Partition Details of the Device(%) monitor but no threshold set. Go into device template for windows 2003 and set the partition threshold to 85%. "Apply & Overwrite" using the windows 2003 template to the original windows 2003 machine. The threshold setting for partition details will not get set for the windows 2003 machine. The only way to apply the device template with the partition threshold is to first delete the windows 2003 device and then add
Contracts are inactive after the 7906 update
I have upgraded this morning to 7906, now the contracts are inactive. How can I fix this?
add URL in request template + standard setting new announcements
Hello, I have 2 questions about SupportCenter Plus, version7.9.0, build 7905: 1. Is it possible to add an URL in a request template? I want to link to another application when using one of the templates. 2. When adding announcements, is it possible to have a standard setting where the announcement is only shown to support reps (see picture below)? 99% of the announcements we make is not intended for our customers. Regards, Kees
Products in the Contract doesnt show
I have defined many products under product types. However when I try to apply the contract to a product the form shows no products. How can we solve this?
Fast to create image but up to 4 hours to deploy
Hi has anyone has this issue before where you create/upload the image and the speed is quite fast, but when you go to deploy it back to a workstation it takes up to 4 hours to complete. Thanks D
Removal of prohibited software
Hi, Why can not all prohibited software be uninstalled automatically? Google Toolbar version 1 can but 7.1.2003.1856 and later versions can't. We're also finding that later versions can not be uninstalled automatically. Any ideas? Thanks, Matt
Print Preview
Hi all, in the manual there's a functionality that is mentioned related to printing a request. However in the software itself the feature is completely absent. there are workarounds which involve going all the way through the contacts module to be able to get a printable view, nevertheless this is way too complicated for something as easy as including a link somewhere in the action menu that pops up a window: https://<SERVER_NAME>/WorkOrder.do?woMode=printWO&From=ListRequest&forRR=yes&woID=$RequestId
Windows update does not match vs Desktop Central Patch Management
Why could be the reason that sometimes Windows Update show some pending patches but Desktop Central tells me there is nothing to update? Thanks Sergio
Client opens on server when Netflow Analyzer 7.5 service starts.
Hi, Netflow Analyzer 7.5 Build 7600. Runs as service on Windows 2003. I don't want the client (browser) to fire up when the service starts. Is there a way to do this? Thanks, Shawn
custom script status unknow or maintenance
Is there a way to set the availability output from a custom script to maintenance or unknown? like with : script_availability=1 (Allowed values are 0 or 1. "0" refers to success. "1" refers to failure.) but also unknow or maintenance?
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