MYSQL to MSSQL on Desktop Central
So how can I do this as painless as possible? Thanks Charles
Migrating to SQL Desktop Central 8
There is an issue with the mysql_mssql_restore.bat file when trying to restore the DB when migrating to MS SQL. The bat file is trying to reference %Java_Home% and %Server_Home%, but the variables are not set in the batch file which will return directory does not exist errors when trying to run the batch file. I added the line 'call .\setCommonEnv.bat' into the batch file, which sets the variables. This line is present in the batch file to backup the database 'mysql_mssql_backup.bat', but missing
File Transfer Role / Remote Desktop
Hi, If give to help desk user Remote Desktop Sharing "Full Control" permission its will be access to below pictures area. Than i give to Read Only but how can i open file transfer ? Which one role ?
Failed to copy the agent binaries
Hello. I'm using Setuputil.exe to insall Desktop Central agent 7.2.49 Works fine on 230 computers, but om 2 i got this message: Destination computer Name: 10.10.145.x Connection established successfully with remote machine 10.10.145.x Failed to copy the agent binaries to 10.10.145.x : 3
How DC identify a computer
Hello 1. Can you tell me what variables use the DC to identify a computer? For example name of computer, IP address, etc. 2. Under what conditions DC will create a new computer record in SOM and Remote Control records? Regards Orlando
Is it possible to change the computer name?
Hi, is it possible to change the computer name using a configuration task or something like that? I would like to change the computer name as soon as the client re-start it. Thanks.
Custom Field Reports
What table are user created custom fields located in? I'm performing reporting using Crystal Reports and need to capture a Responded Date field that I captured. Also, is there a field I can report on to capture the date and time that the request was placed in a Resolved status before being closed?
How to audit group membership changes?
Hi guys I'm having some problems auditing group membership changes. I have Win 2008 Active Directory. In my domain controller policy I have set up Audit Account Management to Succes/Failure but I can't get it to audit changes? I have read the articles below: http://www.shariqsheikh.com/blog/index.php/201103/auditing-group-membership-changes/ http://whatevernetworks.com/?p=21 Any Ideas what I am doing wrong? Brgds Liselotte
New Exchange Server Missing
I have incomplete reports on the "Mailbox Account Report because Exchange Reporter does not list the new server to add as a datra source. how would I do that? Dave
ad manager plus fails to start
ad manager plus fails to start. last module it attempts to start is the "loading application layer" nothing happens after this point and the ad splash pages does not complete load up.
Desktop Central 8... new version... 2 new features?
Just received the email announcing DC 8 has been released... if I'm reading correctly we've been given 2 new features? SQL Back end compatibility and the ability record remote sessions? Seems a bit underwhelming... considering the various requested post here about building out some of the existing features... Am I missing something?
CSV modify OU
Hello, Can you move a user into a different OU using the CSV import function? Many thanks, David
Service Pack Install
I'm not really sure I understand how DC handles Service Pack installation. There doesn't seem to be a way to scan machines to detect if a service pack is needed, etc.
Add Font type on Helpdesk - Notification Rules
Hi as our company has an own font type (used for every internal communication), would be nice have the possibility to add it also on SD+. Is there any possibility to do this? thanks
Linking Desktop Central to SDP
Hello I've recently installed Desktop Central free edition in our network. It works fine. Yesterday I've installed Servicedesk Pro (free edition) in our network. I've managed to link Desktop Central with ServiceDesk Plus. I am able to deploy software from SDP. I was able to connect the SDP to the Desktop Central Server. But when I want to enable Log Help Desk requests and alerts as tickets I need to fill in an authentication key. In the instructions I need to create a new role in the SDP and add
Customize Portal List View
In ServiceDesk Plus MSP, I'd like to create a custom list view for the self-service portal. Portal/requesters can customize their list view clicking the Columns icon and then selecting columns to be presented in the list view. However, as a ServiceDesk administrator, I'd like to limit the columns that are shown or are available in the requester's list view. Related to this, I'd like to "hide" the SLA violated flags from the requester in the list view. Can anyone offer suggestions?
My noobish list of long outstanding but most annoying SDP bugs
Hey guys, I've decided to make a thread out of it, in the hope something gets done about these. Developing new functionality is one thing, finetuning is another thing. I encourage everyone that has such issues over time, to use this thread to add your most irritating bugs inhere. There is one catch however, your bug must have been long enough here that is spans multiple versions already: for example a irritating bug that's in since patch 8.0 build 8015 or even longer. Be sure to check out https://servicedeskplus.wiki.zoho.com/SDP-Known-Issues.html#Purchase%20&%20Contracts%20Module for
API to retrieve ticket information and send it to external system
Hi, Our company is currently using SD Plus as our ticketing system, and we would like to somehow pass ticket information (Creation, workflog, commenting or any update) to an external system using web services (preferably) or any other form of communication protocols. From the statement in http://forums.manageengine.com/topic/servicedesk-plus-api-16-1-2010 As of now, you will be able to only submit information to ServiceDesk Plus and we doesn't support querying or requesting information from the application
ASA5550 - Netflow Analyzer - Interface problem
Hi, i have ASA 5550 IOS 8.2.1 k9 , and NetFlow Analyzer professional Plus version 9 build 9000. Issue is that i cannot see all 4 active interface on NFA . only 0, NULL0 , UserLAN, BranchLAN is shown. These later 2 are configured on GigEth0/0 and GigEth 0/1. I have 2 more interfaces configured on the ASA GigEth 1/0 & GigEth 1/1 as ServerLAN & Internet respectively which are not shown on NFA.. Also i feel that the interface shown and the conversation im checking do not co-relate..
Custom Script monitors in OpManager - Some examples, documentation needed
Hi all. I've been playing around with trying to port some Perl, bash scripts etc. from an old Nagios instance (Which by the way, seems to support custom scripting a heck of a lot better than OpManager from what I can see!) with the intention of decommissioning nagios eventually. So far however, I haven't gotten very far at all, as each time I try a custom script (Perl, PowerShell etc.) I seem to always get some obscure error of one kind or the other. Can you please provide some actual working examples
IP Routing Table
Hi There, We were always able to access the IP Routing Table for a router from Opmanager. In the last few releases including the new one this is not available any more. Is it a configuration problem on my side or has this feature dissapeared from Opmanager? Regards, Rudolf
Is there a limit to the request ID number?
Just curious, is there a max number that the request ID goes up to?
New Incident drop down Sub Categories
Hi, I am using Service Desk Plus. I currently am creating a number of templates to be used on a new helpdesk system that we are implementing. However due to the number of new templates created the "new incident" dropdown in the top left of the screen is now not able to show all of the templates without having to scroll down the page. On the orignal install of the service desk I noticed that there are categories and subcategories in the 'new incident' dropdown. Is there any way of me segregating
How to make a Technician a Purchase Order Approver?
Hi, We are using version 7605. I want to make a Technician to be an approver of Purchase Orders. I can do this for Requesters, but can't see any option to be able to do this for a Technician. How is this done? Thanks Paul
Threshold Value issue on opmanager
We have added our wireless device on OpManager for monitoring in that we have set threshold value 90% to send alarm and re-alarm value as 85%, but I am getting alert for 30% for same interface Below are the snapshots. I have searched almost all the options but couldn’t find the settings, I am randomly getting similar alarms for few server’s , VM Device’s & Wireless Device’s. Please let me know the solution. Regards, Karthik
Down Time Summary Reports / Per Month Filter Servers
Hi, I have to get report Down Time Summary per month for selected monitors...(Admin>Enable Reports>Down Time Summary Reports) Please see the below pictures.. Please do not make quick decisions, if you write query i think its will be work.. Firstly create query for these report (all of monitors and monthly) than filter for "like windows" "ISDATE" and i will edit manually reason and its will be affects here.. A really down servers and planned (scheduled) down servers reports times are separate times..
About Disk Utilization of a Window 2003 Monitor
Hi Support, It seems that if a single partition is larger than 1TB is not able to detect by Application Manager ? As in most of the monitor the Disk Utilization can show the detail while for those monitor where the partition is larger than 1TB, Disk Utilization show : "No data available to generate graph" just want to know whether it is a known issue or anything else needed to do in order to show it out . ( i have not did anything for those that showing properly right now) Thanks in advance Clay
Support for a 2nd Radius Server
I am currently running ManageEngine NetFlow Analyzer Pro 8.5 (8500). There is currently only one (1) entry for a Radius Server. Are there any plans to add a second or back up Radius Server entry? Thanks, Mark
Dial graphs for cpu and memory utilization are not seen
Hi. I am using opmanager 9 build number 9010. i have added cisco 3560 catalyst switch and enabled snmp on the device. i can verify the snmp credential from device snapshot page. i also verified it from mibrowser.bat under RFC mib sysoid . to make sure i re added performance monitors to the device.but when i edit performance monitor and cilick test monitor. it says "The monitor did not respond to the test request ". Thanks.
problem with Assets
Hi all, I have problem with Assets. We have domain structure in network. A lot of computers In Computer Organization Unit of mydomain. But half of them inactive last half year or more, e.g. PC’s owner left the company or PC has new name and IP. So during scanning my domain – AdventNet Plus hangs and cant doing on scanning ( I think, the reason that a lot PCs switched off or non exist). So how can i configure to scan quickly and only online PCs? The problems is that i can't see all my exist PCs
Send Sms Notification / 160 character Limit
Hi, I am using notification via SMS But my sms is limited 160 character, can we shorten the "$RCAMESSAGE" content or What will use an variable for below information ? Any suggestions ? "$RCAMESSAGE" Total Disk FreeSpace(MB) of iprhukuk is critical because its value 383 < 400 . [Threshold Details : Critical if value < 400, Warning if value < 600, Clear if value >= 600] MSSQL Thank you Regards,
Request template not working when used through portal
Hello, I created a custom request template, with prefilled fields. When I use this template from within the system (not through the web portal) all the prefilled fields contain the correct information. When using it through the web portal (by a contact), the prefilled fields stay empty. See pictures below: regards, Kees Template, used by support rep, not through webportal Same template, used by contact through webportal:
Precision Air Conditioner monitoring.
Dear Team, Can we monitor temperature of Precision Air Conditioner of data center. Regards Abhishek
Timestamp different
Hi...Having some issues with the Timestamp for the alarms and other things in the system. Opmanager it self shows the correct format "20 Jan 2012, 14 : 48 : 32 CET" but the alarms shows "Jan 20,2012 02:43:55 PM" How can I change the alarm timestamp so it shows the 24 hour time insted of 12 hour?
Not to view all tasks by all the technicians
Dear all When a technician adds a new task in his/her home tab in service desk the task can be viewed by all the other technicians when they click on "Show all" . I want to know Is there any way to make some tasks private which can be viewed by the technician who has created the task? Thanks in Advance Negin
How to link one service catalog filed with Active directory
Hi all, I wanna ask please about link a service catalog filed (drop down list) with AD that should retrieve all names there. please let me know if there is a way to do that . thanks a lot
How to disable Category and sub-category while enable item field?
Hi, I believe that if i would like to setup "Requester can set" item fields, category and sub-category will have to enable "Requester can set" as well. Is there any way to keep item fields "Requester can set" and "Requester can view" for category and sub-category? The reason is after user select incident template, they will change category and sub-category again because fields is show to them and they will think they have to choose. this can mess report and item will change to that worng category.
Cant remove approvers from stage
If i add one approver to approve stage, and then i want to remove or change it, i cant. 1. I add one approver to first stage. Save. 2. I remove, and add another approver. Save 3. Referesh. 4. I see both approvers again. Why? SDP 8.1 beta.
How do I change an asset from a Server to Workstation?
I have not found the reverse process, I went to Admin> Asset Management> Product, notebook is selected, but still appears in the server inventory tab. Can you help?
SQL 2008 R2
Will the latest version of servicedesk work with sql 2008 r2?
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