javax.management.InstanceAlreadyExistsException: AdventNet_Agent:Type=MLet,Name=MBeanDeployer
I'm having this error message in AppManager error log file: javax.management.InstanceAlreadyExistsException: AdventNet_Agent:Type=MLet,Name=MBeanDeployer I guess this happens because of a previously registered MBeanDeployer instance, but I don't know where it is on my linux installation. How can I solve this problem? Thanks for your help, mandrade
User style field on Service Catalog form
We are using SD+ v8.0.0. I am building a form for Requesters to request access to different resources in our environment. I have all of the resources listed as required and the rest of the form as we need it. I now need to provide a field to the Requester to choose an AD user from the internal "Requester" list. At the moment the only way I can see of doing this is if I use the "Select Approvers" field then put every user as a Service Request approver, which isn't going to be suitable. I have
PMP request form for AD users
One organization contain 500 employees and they required PMP setup, users of AD need to send proper request to manager or administrator for local administrator PAssw0rd via PMP . Question 1: how can user fill any form in PMP as they (normal users) don't know what is pmp simply they need admin password for 1 or 2 hours. Here customer required any request form for every user which peoples fills and send to manager (is there any request form in pmp) ? please see the listed below form as required
could not connect to mysql DB
dear all, i tried to login to the netflow web page, all accounts are unaccessible, tried to stop the DB from ./stopDB i faced the error below: /opt/ManageEngine/NetFlow/bin/../mysql/bin/mysqladmin: connect to server at 'localhost' failed error: 'Can't connect to local MySQL server through socket '/opt/ManageEngine/NetFlow/bin/../mysql/tmp//mysql.sock' (111)' Check that mysqld is running and that the socket: '/opt/ManageEngine/NetFlow/bin/../mysql/tmp//mysql.sock' exists! please help regards Bahaa
Unable to send reply to a request
Hi, I have recently changed mail servers and was experiencing problems with the incoming and outgoing mail. I now am able to use the email to ticket feature but the outgoing notifications don't work. I am also unable to reply to a request as it says "sending notification failed" I have attached the Support log file.
Failed vMotion (Vmware Hosts) with Virtual Center (Virtual Machine with Fault Tolerance) - Worked as a Physical
Hi, Previously OpManager could understand the migration (VMotion) of virtual machines. When a virtual machine was migrated from one host to another host automatically VM info tab (Server Snapshot) appeared the current host name and not the former. Now when a machine is migrated from one host to another, he continues with the old host information. We had some changes in our infrastructure and these may be the cause of these problems. - Virtual Center (The machine was physically and now it is virtual,
PO - purchasing workstation?
When I receive purchased items, I close PO, then the item goes to asset inventory. How do I save it as a workstation, not an asset when I purchase a laptop/desktop??
Close linked requests
I have to linked requests. why if i close or resolve main request, linked request dosnt close? I think this feature will be good.
Can we use PKI certificates for our approval process' digital signatures?
Hi, I'd like to know if ServiceDesk Plus Enterprise Edition supports the use of PKI certificates (e.g.: Entrust PKI) for digital signatures in order to approve requests throughout the approval process... Thanks!
Broken link from task to request
Anyone else have this? I've followed a task list from an email, and the link next to "Associated to" at the head of the page goes to http://hq-sd-01/tasks/CUDTask.jsp?TASKID=305&MODE=Edit# - which leads precisely nowhere. We've just started using Tasks today, possibly we haven't configured it right?
DC agent apply configurations once connected to internet
DC agents check for new policies and configurations every 90 minutes. We have external users who are not immediately connected to the internet when they logon to their PC's (they use wireless cards). This delays receiving configurations for 90+ minutes. Sometimes, they're not online for 90 minutes and don't get the configuration for days. Can the agent be setup to detect an internet connection (query the DC server every 5 minutes or so) and apply configurations as soon as it can contact the server?
Software Repository
Hello, Is it possible to use more than one Network Share when configuring the software repository?
Pushing Firefox with default homepage
I see that under Configurations -> User Configurations -> IE, you can set it to push a default homepage down to all machines. I would like to know if there is a way to do this with Firefox.
SMTP Option?
Hello, I am currently evaluating SDP as a possible replacement for our service desk. I have testing some of the features. In the Admin Section for mail settings you can set the outgoing mail to use SMTP but you cannot do the same for incoming mail. Our exchange server is not setup for POP3 or IMAP, which are the only two options in the incoming mail "Email Type" drop down list. Is there a way to specify SMTP to process incoming mail? Regards, ITbugz
Need help deploying Kaspersky AV
We are switching from Microsoft Forefront to Kaspersky for our company Antivirus solution. I need assistance with getting it to deploy from Desktop Central I can deploy it to our systems internally with the Kaspersky server. When I try to do a deployment from Desktop Central, it seems to get stuck. it either a) starts the install - the install completes and prompts for a reboot - then after it reboots it starts all over from the beginning - and the Desktop Central server says it is retrying. b) it
Feature Request: Notify on any response from an account + mark 'public'
Evening! We often deal with customers who have multiple team members, in different groups who respond to Requests. However, these individual responses are 'hidden' until we check the Request and show 'all' conversations, as they may not have CC'd the original Contact. Would it be possible to have SC+ both notify and mark Public these responses? I'm not concerned presently with forwards/responses from my own organization being notified/public, as I handle these as internal conversations and don't
Approval module security problem - AGAIN!
I would like to inform that again we've found SD (Enterprise 8022 edition) very usecure with use of approval module. Anyone can build URL link (ITEM and KEY are easy to find) and see the whole request body - download attachments fe - without ANY AUTHORISATION! I suppose it is the same error or error-scheme found in mid 2010 and confirmed by support. Lack of support in this case is really hard to tolerate. Example: https://sd_address/approval/Approve.jsp?ITEMID=31720&MODULE=Request&KEY=11327327904289
Asking for user agreement
Hi There Is it possible to ask requesters to Accept or Reject a Usage Agreement before a specific Service Request form is shown? if not, any idea similar to this issue? Thank you so much Amir
Requesters have no ability to edit
I was wondering if has any idea how to turn on the function to allow my users to edit their requests. I have search a few options and still can not find the option anywhere, chances are I am looking in the wrong place. Any help is greatly appreciated. RK
Frameworks - custom scope views
Hi, I have 3 elements on the map all on the same subnet. I want to create a custom view where a usere can only see one element that he will be able to manage via elements. can you tell me what scope name option to choose and which property will allow me to just display the single device? The device ip I want to display is 192.168.1.103 Thanks, Dan
i m not able to see the Netflow data in manage engine.
I have a cisco 2821 router with ios 12.4,i have done all the setting recommended by manage engine netflow analyzer. in the router for netflow. router#configure terminal router-2621(config)#interface FastEthernet 0/1 router-2621(config-if)#ip route-cache flow router-2621(config-if)#exit router-2621(config)#ip flow-export destination 192.168.9.101 9996 router-2621(config)#ip flow-export source FastEthernet 0/1 router-2621(config)#ip flow-export version 5 router-2621(config)#ip flow-cache timeout
Software Allocation
I'm trying to allocate licenses in bulk, however, I am unable the licenses I have listed when allocating.... it always allocates the topmost license... Any way around this?
Feature Reversion: Solutions / Knowledgebase to 'Old' layout
Hey Hey! This might be an odd request - but would it be possible to revert the Solutions/Knowledgebase module to the OLD layout? For those more recent customers, the structure of the Solutions section was laid out more to resemble sections, rather than the general list we have currently. Granted - we do have the 'Topic' dropdown - but this is less convenient/obvious than the previous layout. The current layout makes it difficult for me and my organization to segregate topics at the start, and makes
Ping Monitor Avalibility Problem
Hi, After upgrading Application Man 10 version, we have different values about avalibility status of parent and child monitor on Ping Monitors so,when we get schedule report for monitor group we encounter wrong status values Dou you have any suggestion ? Regards.
Confidential User Showing in Reports
Hello. Some of our reports which show users are showing a user with a user name of *** Confidential ***. Has anyone else seen this? And is there a way to turn this off so it will show the actual username? Thanks in advance for your help! David ========================== FWAnalyzer Build Version: 7.2.0 Build Number: 7020 Service Pack: SP-2.0 Build Date: 23_Dec_2011 Build Type: 32bit Server Type: Standalone Server Database: MYSQL Firewall: Checkpoint VPN-1/Firewall-1 R75.30 (SPLAT) Primary
Finding fields in SQL Server
Is there an easy (easier) way to find field names in SQL Server? It is very difficult to build query reports without knowing the name of the field or the table the field is in. is there such a thing as a data diagram available showing all the fields and relationships? I am especially interested in finding the additional fields that we created for the requesters. Thanks, Sheila
Technicians and Groups
I have reports that will list all technicians and all groups. I would like to combine these so that I have all the Technician Groups listed with the members (technicians) for each group.
Moving Assets to ServiceDesk from FacilitiesDesk
Hi, We are currently in the process of setting up ServiceDesk plus on our system. Currently we have FacilitiesDesk Running separately but are looking to intergrate them. What is the best way of transferring the asset list between the two programs? Thanks
PM - SLA
We have PM requests set up that go out on a Daily, Weekly, and Monthly basis. I have set up SLAs for each of these. When the system generates the request it does not assign the appropriate SLA to the request. It assigns the High SLA to the first request that is generated and then the rest are "Not Assigned" Thank you, Justin
Summaty Reports: Received Requests by Prority by Account
I am trying to customize the summary reports in advanced mode. However in advanced mode, there is only date property within column grouping. How can I show priority instead of date? My main goal is to have accounts and product type grouping on the left and priority grouping on the column? I insert the image.
No Data Found?
Recently when using EventLog Analyzer, when we click on a particular service, event, count, etc. Anything that would bring up the detailed pop-out window, the pop-out window says "No Data Found". Regardless of time frame or range, same thing for everything. Any ideas? Im not sure where to begin.
ESXi 5
Hi, does opManager 9 build 9011 manage and monitoring Esxi 5 ? Thanks, Sandro
DB Query to Archive the DB available on Sql Server
Hi All, I want the query regarding pursing or archival of DB of Advnet Net Tool. Thanks Nitin
Mail with body, request without
I'm having the following problem: When I hover the request, in List view, the body of the mail appears, as shown below: However, when i open the request, body is empty: Other requests, before and after, are ok. Version : 7.9.0 Build Number : 7906 EC
Can closure of a request be mandatory when last open task is closed?
Suppose that a request has several tasks associated with it. When a technician closes the last open task, can ServiceDesk Plus force the technician to close the entire request as well? We don't want any requests to remain open when all of the tasks are completed. If this functionality is not available, can a business rule be used to achieve the same result?
closing rules two or more request to one problem
Hi If I have closing rules on my request that says at I have to fil in work log, then doing one problem reuest and bind two or more request to this problem. Then when I close the problem, I chose to close all request connected to the problem, I get error "188 Worklog" I must have closing rules on the work log. Is it a way to fix this?
Auto open/Hide calls?
Hi Guys We are currently monitoring our service desk plus solution for calls that have not beena ctioned for several days. We are seeing issues when people have requested third party support and they have to wait 10+ Days for these to come out to site. Is there a feature that will allow us to "Hide" a call from the report and auto re-open/unhide the call at a particular set date. Many Thanks
Requirement to monitor the number of instances/processes on windows server.
Hi all, We have Appmanager 9 , and build number is 9500 with support We have a specific requirement as below. For the windows servers we can view all the processes and monitor any specific processes.. Now suppose I have a process winword.exe running on the server.. I want to monitor it in such a way that if the number of times the process is running increases more than 5.. then the appmanager sends us an alert or clear the process. Please provide the solution to achieve this. Thanks Niyati Dave
Would like the ability to pull fields in AD during login to SD
We populate some special fileds in AD so we can gather what PC they were on when submitting ticket and also What citrix client they were on. This is really helpfull in trouble shooting issues when we can't get hold of user and also helps us spot issues with a possible citrix server
Link Level and Priority
Is it possible to link the fields "Level" and "Priority" ? Currently we use the field "Level" to indicate the type of request (ie. Incident, Change or Problem) After a technician selects the appropiate Level, he has to set the right Priority. For each Level, we have different Priorities. For example, a Prio 3 Incident should be solved sooner than a Prio 3 Change. Now, when a Technician selects a Level, he can choose any Priority. Sometimes, a Technician makes a mistake, assigning a "Change
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