Wrong Time Zone and Fail Report / Netflow
Hi, Wrong time zone, I already try patch and tzupdater.jar... Same problem on Desktop Central, Opmanager, Applications Manager, Device Expert.. I fix opmanager, applications manager .. But still continue Netflow and Desktop Central wrong time zone problem.. Example Pictures are below.. I think example pictures are help full :)
On Remote Desktop Sharing Confirmations Message / Give an Variable
Can i give here variable "$username" ?
Wake On LAN target limit
I've just started using Desktop Central 7 (Build 70246). I'm trying to set up a scheduled wake up with the Wake on LAN tool. It seems that the Wake On LAN tool only does 10 targets. When adding computers to the task, I can select all, click okay, and all my targets will by listed. Once submitted though, it will only list 10. Under Wake on LAN tasks, for summary of the task, it shows T=10 (only 10 targets). If I edit the task, only 10 targets are listed. Right now I'm testing on 40 targets, if
API for IP Address Management
We are pleased to announce the availability of API for accessing the IP Address Manager data from OpUtils. This means you can programatically connect to the OpUtils database to fetch the details of your IP Space. The initial version will let you get the following details: Summary of all you Subnets Summary of a specific Subnet Details of all IP Addresses of a Subnet Details of a Specifc IP Address Details of a range of IP Addresses The information will be provided in an easy-to-interpret XML format.
Upgrade Third Party Apps
Desktop Central 8 can automatically deploy patches, but it cannot automatically upgrade software to a new version. For example, it can deploy patches for Adobe Reader 9, but not automatically upgrade to Adobe Reader X. I realize one can use the "Software Deployment" feature to deploy Reader X, but it would be nice if an upgrade feature was integrated with Patch Management, so it doesn't have to be handled separately. Can you please implement this feature in a DC 8 hotfix? Thanks!
Custom reports
Hi, In the custom reports section I am trying to create a report which shows the machine name, logon user, ip, and last logon time. Does anyone know how to accomplish this. Thanks.
Servicedesk plus https SSL cert
Hi I am trying to configurate SD with https. I have change port with changeWebServerPort.bat, and I have run after the instruction http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1 But I do not manage to get the SSL cert to work, when I go with my webbrowser against SD, I get certicicate error.
Organize request by "Last time updated"
This is another feature alot of other help-desk apps have that I feel is missing in service desk plus. Currently when I am looking at all the open request I can organize them by Priority, ID, Subject, Requester Name, Assigned To....etc. One option that is missing is to group them by the last time the request was updated rather that be a note added, e-mail, task added or some other action. This will open me quickly see what request have been untouched for awhile by my techs. I have seen others
Unable to Restore OPmanager backup
I have Operating OP manager over Windows XP (32 Bits), i have taken backup using data maintenance backup utility and try to restore on windows 2008 server so its generate some SQL error. Kindly find attached snap for understanding and help in this regards, Regards, Arshad Ahmed
Folder monitoring template for newly created folders
Is there a way to set up a Folder Monitoring Template when a new folder has been created on the C: drive?
OPManager
OPManager can generate a report with exact time the server/s down?
Installing OpManager 8.0 on ubuntu 10.10
Hello everyone how are you? I'm trying to install OpManager on Linux 8.0 Need help because when I run the script: StartOpManagerClient.sh nothing appears loading ... In fact none of the scripts run command to run I used was: root # /opt/AdventNet/ME/OpManager/bin/StartOpManager.sh two follow these procedures: http://www.debianadmin.com/monitoring-serversnetwork-devices-with-opmanager.html # more-356 http://www.manageengine.com/network-monitoring/installing_opmanager.html
SNMP Community Name Issue with '%' Symbol
Hi, I have a read-only SNMP community name for a Cisco router and it has a mixture of numbers, letters and symbols in it. OpManager is having a problem with the '%' symbol as it is excepted but then adds a '\' to the community obviously then stopping SNMP from working. I can't change the community name as it isn't managed by myself. Is there anyway around this issue? Thanks. Pete.
How to make the field "Name" in the "Requester Details" inactive
How to prevent make nonsense in the "Name" in the "Requester Details" and allow only the names of the Active Directory? For example, how to make this field inactive, allowing the selection of only the Active Directory ? Thank you.
Device Scanning
Hi , Does we scan Thinclient in Servicedesk Plus & how it works. Regards, Vaishali
Issue with approval stages
I submit for approvals (SDP 8.1 beta). I create two stages. first stage status is "Pending approval". second stage status is "to be sent". When the first stage is approved, request approval status changes to "to be sent". After that second stage approval status must be changed from "To be send" to "Pending approval", but it doesn't. Can you explain why does it happen? Mail notification system is working.
How to clear alarms automatically after processing them
Hi I have more than 100 devices in the opmanager 9, each time an alarm is generated, we get an email and one of us troubleshoot the issue and correct the situation. My question is how to configure and allow opmanager 9, after we correcte the situation, to double check that issue and clear that alarm. So, many serveurs restart ( after deploying windows patches, or for maintenance tasks), their alarms are never clear, we have to do it manually. Why the opmanager doesn't clear the alarm after
How to disable "Change Template" in incident template
hi, Is there anyway to disable "Change Template" in incident template?
Parse e-mail format
Hello, quick question on desired operation. Just testing the e-mail parse function. When a request is generated this way, should the parse data show up in the request description as @@DATA=value@@. The subject was parsed without the @SDP@ appearing in the request name, but I have the text @@OPERATION=AddRequest@@ @@CATEGORY=Printer@@ @@SUBCATEGORY=Tray1@@ @@ITEM=Paper Jam@@ @@LEVEL=Tier 1@@ @@MODE=Web Form@@ @@PRIORITY=High@@ @@URGENCY=High@@ @@IMPACT=Affects Group@@ @@GROUP=Printer@@ appearing
how to apply windows service monitor to multiple device
I need to monitor the same set of windows services on multiple windows servers. Do I need to manually setup each server one by one? Or is there a way to apply this to multiple windows server in one shot? I have a large number of servers. Therefore, manually change each one by one is problematic.
Software license compliance and tracking
We have 50 licenses of MS Office 2003 Basic. I have input all the keys in the "Manage License" section of Desktop Central. The system reads there are 50 installations of the software (this is to be expected from the software scans by the DC agents), and it now shows 50 purchases of the software. The issue I'm having is there are mutliple PC's that are using the same license key. But Desktop Central doesn't seem to recongnize there are multiple PC's using the same software key as the status
Firewall Analyzer and Checkpoint R70
Hey all, I installed the trial of FA 7.2.0. Got everything pretty much up and running. Im having an issue with the nipper when I try to import a zip file with all the required .C files in device details The file will upload and a few seconds later I get a java.io.IOEXCEPTION: /opt/nipper: cannot execute This looks like a great product, but without an easy way to import rules for unsused rules reporting, its pretty much useless. Thanks!
Question about the dell server temperature displays
Is it possible to change the label of the instance field to something like Ambient air or CPU instead of the .1.1 or .1.2? Also the monitor shows it in Tenths of a Degree Centigrade for example 434 instead of 43.4 C is there a way to put the . to limit confusion? I know that Dell OpenManage shows the temps as 43.4. Many years ago you use to be able to do custom graphs by adding the code to the xml file.
Service Desk Dashboard
Does the SD Dashboard have a refresh rate? I would like my to have a display in my department displaying the Dashboard and have it accurate.
How to setup a notification profile for disk utilization profile
Hello, I have about 100 servers that I need to add an email alert for disk utilization thresholds. How can I apply a notification profile to all 100 servers without having to go through all of them? When I go to associate for the email notification profile, the only option for threshold is for all thresholds. Is there a way to do this in bulk so I dont have go through each device individually?
How do I add employee ID & Computer Name (Custom field) and email address to the below query?
How do I add employee ID & Computer Name (Custom field) and email address to the below query (Next to user name) and sort all data by the request statuses "AD to enable account" and "AD to disable account" SELECT aau.FIRST_NAME 'User', wo.TITLE "Ticket Title", std.STATUSNAME 'Ticket Status', ti.FIRST_NAME 'Ticket Assigned To',longtodate(wo.CREATEDTIME) 'Ticket Created Time',longtodate(wo.COMPLETEDTIME) 'Ticket Closed Time',TaskDetails.TITLE 'Task Title', longtodate(TaskDetails.CREATEDDATE) 'Task
Sites not Listing for Technicians
Hello, When going into my Technicians I'm not provided with a list of all my available sites(which i have 13 in admin -> sites)? i all have showing is "Not associated to any site" ? Everything was imported from AD, Is there a easy way for me to get the sites in the listed for technicians, i'm on the latest version 8.0 Build 8022
Can you remove or rename the default request template somehow?
I can not figure out a way to do this. My legal department is implementing service desk to control their workflow and they have very specific request types they do not want a 'Default' type, they want to at the very least rename that to a different name? Thank you for any help!
Attachments from SD+ get funny filenames
If we send a report from SD+ by e-mail to a Lotus Notes client the attached file will get a really strange name in Lotus Notes. This is because the mail-sender in SD+ isn't RFC compliant and uses a strange Character set. Does anyone have a solution? The filename looks like this: =?utf8?Q?Max_waiting_for_Support.xls?= when it should be Max_waiting_for_Support.xls
Customer Portal Page
Is it possible to change the texts on the portal page "Submit a Ticket, Announcements..etc"?
wrong information displayed
Hi, OPManager is generating false alarm of one solaris server. It is showing disk space is 100% but when we logged in to the system and manually checked the space we got following results:- Filesystem size used avail capacity Mounted on /dev/dsk/c1t0d0s0 39G 3.7G 35G 10% / /devices 0K 0K 0K 0% /devices ctfs 0K 0K 0K 0% /system/contract proc 0K 0K 0K 0% /proc mnttab
Query on Service Desk Plus
We have plans to purchase Service Desk plus software however we have few queries on the same. 1. Barcode Scanning Software - Is there an option to integrate Service desk plus software to any third party barcode scanning software (for Asset tracking/management) 2. LDAP Authetication - Can this tool be integrated with IBM lotus notes mail?
Call Escalation in Service Desk
I have created a technician group who can only see the calls assigned to them and provide a resolution.They have no assign rights. I want to know that if a technician needs to escalate the call to L2 how can this be done .
Can ServiceDesk group emails under one ticket?
We're using Service Desk to manage live production issues. We have successfully wired it up to an email address so new issues just need classifying and assigning. However replies to the original email end up creating new tickets, which rather defeats the objective. Can it be made to recognise replies and group them together under one ticket, much like how a CRM system works?
Desktop Central Intergration
Hi, I've been trying to put forward a busines case for more Nodes to use within Service Desk plus, however, a colleague has asked a couple of questions which I can't answer. Currently we have around 500 nodes within Service Desk and 500 within Desktop Central, I'm trying to up the Service Desk nodes to around 1000 so we can scan and audit all our servers, printers, laptops, desktops etc. My colleague has pointed out that within the Service Desk documentation it states: Desktop Central activities
No graph CPU Utilization on the Linux Redhat
There is no graph CPU Utilization generated when monitoring. Both SNMP Agent from AdventNet and CLI failed the testing. When I test for Disk and Memory it also passed. What seem to be the problem. It cannot generate the necessary graph and data. Please help. thank you.. ffatullah
Survey
Hi, Can we send out survey by manual. For example yearly survey? And also can we change answer to be another thing instead of user rating?
Change word "-- Select technician --"
Hi, Can we change wording "--Select Technician--" in incident template?
ManageEngine - Free XenServer Health Monitor Tool Release.
We take immense pleasure in announcing the release of ManageEngine Free XenServer Health Monitor Tool 1.0. ManageEngine Free XenServer Health Monitor is a lightweight and powerful, Windows-based tool that helps administrators in monitoring the performance/health of Citrix XenServer and the virtual machine instances deployed in that server. This tool makes the job (monitoring XenServer) easy by fetching important performance metrics like CPU Usage, Memory Usage, Rx/Tx parameters and disk read/write
view Internet connections from/to to an IP address of PC in company network
I wonder any software can help to monitor Internet connection sessions between the router connected to Internet and the PC in the LAN. I means which PC made the Internet connection and what type of connection (such as ftp, down files, VOIP phone calls etc). We run out of Internet connection resource, before I upgrade my Internet bandwidth, I want to identify which PC make the most connections and what type of traffice it is. Raphael
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