Is it possible to link the fields "Level" and "Priority" ?
Currently we use the field "Level" to indicate the type of request (ie. Incident, Change or Problem)
After a technician selects the appropiate Level, he has to set the right Priority.
For each Level, we have different Priorities. For example, a Prio 3 Incident should be solved sooner than a Prio 3 Change.
Now, when a Technician selects a Level, he can choose any Priority. Sometimes, a Technician makes a mistake, assigning a "Change Priority" to an Incident and vice versa.
Is it possible to link the fields "Level" and "Priority"? So that, when a Technician selects "Incident" as Level, only "Incident priorities" are displayed, and when he selects "Change" as Level, only "Change priorities" are displayed.
Thank you for your time!