I have 2 questions about SupportCenter Plus, version7.9.0, build 7905:

1.       Is it possible to add an URL in a request template? I want to link to another application when using one of the templates.

2.       When adding announcements, is it possible to have a standard setting where the announcement is only shown to support reps (see picture below)? 99% of the announcements we make is not intended for our customers.

Regards,

Kees