Problem with Backup (charset)

Hello

We are have just upgraded our servicedesk-plus to latest patches and now we are having some problems with the backups of file attachments. Since we work within scandinavia, the problem is we use the chars ÅÄÖ.We found out that this was changed as a security fix.

Now here comes our problem. We have 600 attachments that we cannot do a backup of now. Do you have any solution for this?

This is the error output:

Message     Dear Admin,

    Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR]
    product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com

Error         Message

    java.io.FileNotFoundException: /opt/ServiceDesk/fileAttachments/Notifications/Oct2011/28023/r��tta listnr 8110.xls (No such file or directory) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1656) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1652) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1652) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:1652) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:497) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:97) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:88) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)

Trouble shooting tips

    Server crashed after received this E-Mail
    Please contact your DBA to update the following sql query

    update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')

    This sql query will stop your backup scheduling