Iseries/AS400 journal elaboration
I'm testing event log analyzer before buying, it's an interesting product, We have an eterogenous technological enviroment: Windows, Linux Centos, Cisco Asa, Checkpoint, Vmware , IBM Iseries... RIght now I'm stuck on ISeries logs, because I need to log some security information of our Iseries (OS V5R4), to achieve the best result I need the information present in the security audit journal (I have enabled the audit option) Is it possbile to eleborate the security audit journal in some way? Thanks
Installed Patches Report
HI Is there in DC a report that shows all the Installed Patches and the date they were installed? I found a similar report but it says "Release Date" and I think this is the date when patch was released by Microsoft but not when it was installed on server Thanks! Sergio
Two different Servicedesk's in One...
Hi All, I have been informed by a consultant that this is possible however I have not been able to work this out. We currently have an IT Servicedesk and a Business Support Servicedesk each have their own email address to log faults. We want to merge the two into one instance of Servicedesk Plus, but still retain the separation between them both. I can see that in the Admin section we can only associate one email address and therefore I don't know how to create the separation. I don't want the IT
Opmanager and Servicedesk plus
I have both Opmanager 9.0 and Servicedesk plus 8.1 installed on the same machine. It seems that after I upgrade to servicedesk 8.1, the whole system is very slow. Is it advisable to have both on the same server. the machine running the application is not very high end. just a windows 7 professional desktop.
Virtualization dashboard usage rounding
Hi, on the virtualization dashboard "Usage (%)" are not roundend with a fixed number of digits. Sometime this results in very long number displayed, like 78,9999999999999999999995%. We have the dashboard on show on the big screens and got quite a few of complaints about it by the higher up management. It seems like a trivial mistake to fix. Is a solution planned for the next release? Thank you
Opmanager keep going down
ever since I rebooted the Opmanager machine last Friday, I have problem with Opmanager. It it very unstable. I need to restart the Opmanager service. I restart the Opmanager using the StartOpmanagerServer.bat script a few times this morning. which log file should i check to see what is the problem
Turkish language support
Hi everyone Service Desk 8.1.0 Build 8103 Is there support for using the Turkish language Thank you in advance for your help
Business Service Category and IT Service Category
In version 8.0 there was only one type of Service Category, now in version 8.1 there are two (Business and IT). Within this division, how can I convert an IT service (previously registered in version 8.0 and was imported to version 8.1) for Business Service? Sincerely,
ServiceDesk Plus MSP (ITIL v3 ready) with Service Catalog
Hi, I would like to know if there are any directions for ServiceDesk MSP to adopt the Service Catalog feature which is available in ServiceDesk Plus Enterprise Edition. Thanks! Ella
database name
I am taking over managing SupportCenter Plus from a former coworker. We are Running on Red Hat Enterprise 5.7 How do I determine the database SupportCenter Plus is using, deploy/mysql-ds.xml says "<connection-url>jdbc:mysql://localhost:33356/supportcenter</connection-url>" but when I connect to the database, the supportcenter database is empty. I have the MySQL password but I need to reset the supportcenter administrator password which I do not have
Delete forgot password link on customer portal
Dear, Is it possible to delete the forgotpassword feature for our customer. Indeed we dont want our customer to choose and change their own password. We give them. So is it possible to edit the customer portal html part to delete the "forgott password link" file C:\ManageEngine\SupportCenter\applications\extracted\AdventNetSupportCenter.eear\AdventNetServiceDeskWC.ear\AdventNetSD.war\common\PortalLoginAndSideBarSection.jspf seems to be the good file. But editing it dont change anything. Best regards
E-mail Id(s) To Notify autocomplete
i need to know why the field of "E-mail Id(s) To Notify" is not autocomplete when begin typing the name at the requester why work fine from the technian
AD's users
Hi SD+ guru, I would to find out - why some users doesnt import to SD+? They all have the same privileges’ and are member of the same organization units. thanks and regards, the_script
SDP Remote Control over Internet
We are running SDP v8.0. The Remote Control feature works great for internal users but we have about 30 remote employees who operate on VPN. Occassionally they cannot get connected and we need to be able to Remote Control their machines. How can we configure Remote Control to work over a WAN? What ports need to be opened, etc? Thanks, David Lambros
Changed CI to have parent problem?
Changed one CI to be a child of another parent CI. Now I cannot seem to find any of the asstes for the moved CI?
Technician Notification
Currently I have it set that Technicians get notifiied when a request is assigned to them. Servicedesk personal are technicians as well but when they assign certain tickets to themselves they do not recieve a notification. Because they go through so many tickets in a day is it possible to enable that so that they can get notified when tickets are notified to themselves? they sort there in box notifications to see what tickets they need to work on. thanks
Servicedesk plus 8 replication on to DR server
Hi. What is the ideal setup for Servicedesk Disaster Recovery (DR)? I've initially did a transactional replication of the database to our DR server. It worked fine when I started replication WHILE I'm logged on to Servicedesk in DR. I can see all updates done in PD got replicated to DR. But as soon as I've logged out of it in DR I can't log back in. Error I'm getting is "username or password is incorrect" eventhough I've entered the correct credentials. Seems to me that something on the backend
Consumables Inventory
Hi, I was wondering is there a way to manage consumables, like printer's (Ink, toner), paper, Projector bulbs, ect.. In Service Desk. Thanks
delete obsolte backups
Hi community, it's a good thing to make scheduled backups; but at one point the disk will be full and it will be necessary to delete old, obsolete backups. As SD does not provide this, I have a tool who delete all backups older then x-days. So far so good, but is there an easy way to delete also the backup history in the SD tables??? Thx for any suggestions (Mysql statements, ..) Regards, Stephan
Third Party Updates: All or None ?
Is it possible to exclude some non-Microsoft applications from Third Party Updates, e.g. JRE?
Custom text header in pdf report
Dear Forum, Is there a possible way to change or custom text header in pdf report as shown in below picture. We want to change or custom text from ManageEngine Desktop Central 7 to anything else. Thanks & Regards
Desktop Central dcondemand.exe error
We are getting multiple "dcondemand.exe encountered a problem and needed to close" errors from the OS of our PC's running the DC agent. any ideas?
Data dictionary SDPlus
Hi, I would like to customize some reports. Is there a data dictionary of ServiceDeskPlus 8.x? Thanks in advance, Sutot
How to ensure that multiple techs dont update same ticket
Something we've come across numerous times that is now starting to annoy is that if two techs have the same request open and one saves, the other one isn't advised at the time they save. Happens most when working an unassigned list, and one tech may categorise the request and send a reply, and then the other tech does similar just after. How are others getting around this, and any suggestions on ways the product could be improved/setup to minimise this. Settng the request list page refresh to a minute
Reading OpManager Reports
Hello, I have a vendor that we provide SNMP access for monitoring a VoIP service at some of our branch offices. The vendor in turn provides OpManager reports on any alerts and changes in the environment. See the sample report I've provided for clarity. My question is about corlelating the Message with the Severity. I see in the Message column that there was a router configuraion change. And the Severity is Clear. I know for a fact that the router config changed on April 10th. The vendor
Task Overview Tab
Adding a Task to a Request is a great feature. But as far as i can see there is no view where a Tech can see all of his Tasks. May it possible to add a new Tab with Tasks or enable to view them in the Requests-Tab (maybe using a Filter-Option). In a Request i want to see a Option to see all assigned Tasks and their status.
Ability to hide "My Details" tab from customer perspective
Hi ManageEngine, We found the options to not let our contacts modify the information in "My Details" tab but we also want the possibility of hiding this tab from customers perspective. Please let me know if this can be considered for the future. Thanks in advance, Roberto.
Email in Requests
After the last update (Version : 7.9.0 Build Number : 7908), the email which appears regarding the person who created the ticket, is beeing incorrectly displayed. The highlited item, the Account is: Municipio de Oliveira de Frades, and the email is incorrect. However, if we open the request, everything is ok.
Hotfix 7908 released
Dear Customers, Today we have released our new Hotfix 7908 Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7908 Thank You. Regards, Arun SupportCenter Plus
Custom View
Hi is it possible for a customer through the customer portal to create a "Custom View" or is this only possible for support reps? I have a customer that is eager to make his own custom view, the create custom view is not visible.
How to modify template when a notification sent to supportRep is added to a request ?
Hello, We have modified all templates in HTML mode but I don't find anyway to modify the HTML code for a mail sent after a note is added to a request and the notification to the supportRep is enable ... Any help to find this ? Thank you. Romain Guillaume.
Auto Logon RDP version 6.5.0.3
When I try to use RDP auto logon in the newest version of PMP the browser (internet explorer or firefox) will open a new browser, and point to the rdp session address such as https://servername:7272/state_id/sessionid/rdp.ma but it will not open. It will act like it is going to open but then go nowhere. Are there any add-ons or settings i need to configure in the browser for this to work?
Multiple ressources one account and autologin
Hello, we are currently evaluating PMP and I am trying to find out whether it suits our needs. What I have a problem to figure out is, how I best implement the situation that for example a single AD account manages serveral windows hosts or that the same account manages alot of our switches. I want to use autologon but I dont see how I can setup several DNS names to a single ressource. Multiple ressources will however lead to multiple accounts too, so I would have to edit the account on all of them
Verifying password with Windows agent
I have installed PMP in a single AD domain. I have installed an agent on a test server and, thus far, have been unable to successfully verify the password unless the agent logs on under a local account in the administrators group. When the agent logs on under "Local System account" or under an active directory account in the administrators group, the verify fails. It appears to me that what is happening is PMP passes the credentials to be verified to the agent which probably spawns a process using
secure problems
Hi SDP forums members! This evening i had big problem. When i checked my email, i got notification that someone opened new request. His surname is not familiar for us. I checked out request and there is advertisement. To other word: 1. new user was registered this evening 2. New user opened new request and attached advertisement file. question: how they did it? Our SDP available only in our network and only few people has access. Administrator password was changed. Why and how this happened?
Resetting passwords on AIX
We are trying to reset non-root passwords for AIX systems through Password Manager Pro. The password is changed, but the user is prompted to reset their password the next time they telnet to the AIX server. Is there a way to change this behavior so that the user is not forced to reset their password after it is reset through Password Manager Pro? Thanks!
login business view
Anyone know how to fix the issue with every time i open opmanager it auto opens the same map (business view)? Makes no difference if I have check marked to keep me logged in or not.
OPMANAGER - Interface Reports.
Hi Guys, I have in my costumer an OPManager Build 8811 and I'd like to know if is there a way to consolidate in one graphic all the interfaces from one object. For example, If I have one Switch Router with 24 ports can I consolidate the in a one consume graphics the data of all interfaces? Thanks a lot! Att, André Mascarenhas PinPoint IT Management.
How to backup data netflow analyzer
Hi, My name is Dwi, i had tried netflow analyzer too, that's great. But i have problem on my linux server where netflow analyzer installed, the disk on my linux server almost full. Can i backup database and configuration on old linux server and then export it to new linux server, What step can i do for it? Thanks Dwi
Ask about ifindex
Hi, I've tried netflow and in the Analyzer it show ifindex1 and ifindex2. What do these ifindex mean? What is the difference between them?
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