The users accounts is dublicated after the logon name in AD is changed
Hello, we've a next problem with our servicedesk+ system. We had changed the users logons names in Acrive Directory, and after synchronization, we get a new account in servicedesk+ for each existing user. But we are expected that the old accounts should be updated with new logons names. Can you kindly help us? :)
NFA Professional Edition - Performance tuning tips
We sometimes hear from our customers that the client response is slow and the reports are taking longer time to get generated. Database tuning: The database parameters for NetFlow Analyzer are tuned to work well with 1 GB of RAM and in cases where you are running with more RAM on 32 Bit or 64 Bit server, you can easily tune the MySQL parameters to extract better performance. This can result in SIGNIFICANT improvements in the client response. These parameters can be set in startDB.bat file present
NetFlow Analyzer 9.5 and Cisco ASA 8.4
Hello all, we are evaluating to migrate all our monitoring's infrastructure to ManageEngine so we are testing some apps.. in this case i'm testing netflow analyzer. I've configured an ASA to export all traffic flow to the collector, the flow are correctly received but all Applications, Sources and Destinations are "Unaccounted" with this message: Total Traffic value is available upto the second and application data is loaded once in 3 minutes in the database. This difference is listed as unaccounted.
special report
I am looking for a report that is giving me information about the requests that where created for all assets of a certain product-type. For example. For every printer I want to see the request that where created for that printer. Can someone help me? Thanks
is there any way to count Juniper policer counters ?
Is there any way to graph juniper firewall counters bandwidth (same as interface bandwidth)?
Embedded or wiki Integration to Support Center Plus
Hello I would like to know if there are plans to integrate a wiki to Support Center Plus? The Solutions tabs is close but I just need a big more flexibility like History or changes/Indexing ect..... Thanks, Tim
Network outage notification
With opmanager is there way to assign customers to devices, and then schuedule regular maintanence within opmanager and that will notify the customers associated to devices of said maintanence? EX. associate cust. A to device swtich1. Then i want to scheudule a maintanence window and assign swtich1 to that window. When that happens i want cust A to get an email with the details fo the maintanence window and any other information i put in the mainanence window. This would be very helpfull,
VNC
You should add a link for a vnc connection. I think vnc is better than remote desktop.
Advisory triggered by group rather than account?
Hi All, I'd like to create an advisory for a specific group. I can't use the advisory in 'Account' because any account can be associated with this group. Is this possible? Is there a work-around to this? like an advisory for a service level, or product or ? Thanks everyone ahead of time! Cheryl
Updating Reports
Good Afternoon, We're testing some of the out of the box reports, which are working great. One question I did have was when we're scheduling reports, can it be sent out in a different format than HTML? Sure it looks nice, but our group would be analyzing them using a tool such as Excel, so csv or xls would be best. Please let me know if this is an option. Thanks, Tina
Unable to remove computers in SoM
I am unable to remove old/dead computers from the SoM console. Has anyone else had this similar issue? I have read the FAQ's and still nothing is working.
Issue with Copying Of Files to computer in Desktop Central
Hi, I have encountered some issue with the Desktop Central. I have tried to copy some files from the Desktop Central server to the another computer in the same network which is using the Desktop central agent. The files are copeid using the File Folder Operation under computer configuration. I have selected the Copy using Network share option and for the target, i have set it as workgroup in domain and apply it to remote office. After that I did the deployment but it show the status " in progress(failed)"
Desktop Central Wake on LAN
Desktop Central 8 Build 80018 I'm unable to modify/create a Scheduled Wake Up. Tools > Wake on LAN > Schedule Wake Up > Modify existing task. If I add or remove computers, it won't let me save because the date selector under Once or Daily does not work. The calendar does not pop up for me to select a date and I can't manually input the date. Which means I can't save because the "Start time already expired" error pops up. Creating a new Scheduled Wake Up does not work either as you cannot select
Desktop Central exclude
Any chance of getting DC to exclude distribution based on a registry key or if the application has been installed or file version? It would be nice for when you want to blast out something based on very particular requirements. Like "if sage.exe > version 1.0.2 then install sage 1.0.3" Or "if file sage.exe exists then do not install" Or "if HKLM\Software\Microsoft\Windows NT\CurrentVersion\Sage exists then install" I think I have mentioned this before but never got a response back. Regards, Charles
Mysql Process crash often
Hi we have Netflow Analyzer 9 professional plus on Linux 2.6.32-5-amd64 with 4096Mo Ram (virtual machine). We have tunning with parameter "For a machine running with 3 GB of RAM or more, you can set these to --key_buffer_size=820000000 --innodb_buffer_pool_size=948000000 --bulk_insert_buffer_size=48000000, # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=1024 and -Xmx512m" to -Xmx1024m." But the Mysql Process crash every day. Can you help us to stabilize the installation?.. thx
Firefox 11 won't allow you to add notes
My team are all running Firefox 11 on Macs. Since FF11, none of us can add notes to a ticket in SDPlus by clicking Actions>Add Notes OR the Add Notes button. There is no response at all to either action. Safari and Chrome are fine.
Multiple cores do not show under CPU monitor
I have a dual 6 core server that I am trying to monitor but the CPU monitor only shows a CPU0 and CPU1. I am using the WMI CPU monitor. I tried to open a support ticket but it will not let me login. I am running verison 9101 and the server I am trying to get the cores to display on is Dell R510 running Windows 2008 R2. Thanks
Multi language support?
Does Support cener product support multi language? I want to change the interface to Arabic & Farsi interface,is it possible?how?
Unable to open changeDBserver console
Hello, We our facing a problem while changing the database server in ServiceDesk Plus. It throws the following java exception error Exception in thread "main" java.lang.NoClassDefFoundError: Files\AdvenNet\ServiceDesk\bin\\//server\default\lib\SDUtils/jar;E:\Program The version being used is 7.5.0 build 7506. Im also attaching the screenshot. Thanks & Regards Faisal Shaikh
New Event Log rule not monitored
I have created an event log rule under applications for an event log entry that is created by an in house application. I have associated the rule with the server it runs on and added two notification profiles (SMS and Email) to notify on the event. When I cause the application to fail, thereby creating an event, it is not seen at all by OpManager. Thanks, Darin
Solution Titles Cut Short in Self-Serve Portal
Hi, My solution titles are cut short in the self-serve portal (e.g.: "Cannot Logout, Shutdown, or Restart Workstation Wh ..."). Is there any way to configure them to display more text? On a related note, my end users are either unilingual French or English. Is there an easy way to store solutions in both languages? My current work-around is to keep both versions of the title and solution explanation in the same solution ID... But then my short title problem is exacerbated. Thanks!
localization - can it be made bilingual?
We need to support both English & French. Will it possible to switch between languages or can we run two instances at different URLs that access a common database? - JC
netflow analyzer 9.6 startup issues with Centos 6.2
I am getting the following message when trying to start the service. Server is starting. This may take a couple of minutes ... Failed to start the server. Please refer logs for more details If I run the shutdown.sh script I get this message: Exception in thread "main" javax.naming.CommunicationException: Could not obtain connection to any of these urls: localhost:1099 [Root exception is javax.naming.CommunicationException: Failed to connect to server localhost:1099 [Root exception is javax.naming.ServiceUnavailableException:
Reply template, popup window?
Hi, I upgraded ServiceDesk to build 8026, after that i get a popup window every time i use reply template. See attached image.... Kind regards Robert
Adding new device with specific interface type only?
Hi all I am new to Opmanager, and seem to have some difficulty when I add a new device, since all interface types is added as well. I have device with 500+ Ethernet interfaces and 500+ Proprietary Virtual interfaces, so adding them manually is a long process... So - is it possible to only add a specific interface type, ie. 'Ethernet'? Thanks in advance!
PDF Reports blank
We have a custom PDF report which shows all alerts generated from the previous 24 hours and since upgrading to Version 9101 from Version 9000 of Opmanager, this report is now blank. It does not show "Data not available", it's completely blank. Other reports like Availability work OK when generated from the device pages and running reports from the Reports page then saving them as PDF's woks fine too. An example is attached Any thoughts? Thanks Justin
Time spent and Worklog
What's the difference between Time Spent and "Total" of all Worklog times (see attachments -- Worklog time is 8 hr and Time spent is 15 hr)? I need a report that summarizes all the worklog times for specified requests. Something like that: Requiest ID | Requester | Technician | Worklog time | How can i do it?
conversations in requests
Gents, I'm a technician. When I use Web Interface (WI) and answer to user in request, my answer will be added to request. Also you will see that you answered to user@company.com (you see field To: user@company.com in the answer) But if I use email and answer to ServiceDesk's email and user email, I will see in request only answer without To/CC fields. I.e. you can't chek, was this email sent to user. Can you please keep in the conversation original To/cc fields from email ?
Mail not Feching Exchange 2003
Hello We are using Exchange 2003 and we have enabled the user account with POP. I keep getting the following message when I save, "Failure E-mail setting saved successfully. But error occurred while trying to check connection with mail server - problem connecting to mailbox" The outgoing is fine with the same account details. The software is installed on a virtal server. Thank you Angela
Just upgraded to OPManager 9 - VMware issues
I got all my ESXi 4.1 hosts in OPManager, but I'm having some issues getting all the VMs to report properly. I had it checked to Inventory the hosts as it added them so I could see the VM's that were currently running on each host. All hosts show a couple VM's with no information. When I try to "Discover This VM" I get the error "Could not set the relationship". Some (not all) of them also got pulled in under the Server category and I'm not able to change it to VirtualDevice. I've confirmed
CLI monitor Linux get "Exception in getting the command output: Timed out"
Hi What could bee the problem with my disk monitoring Linux when I get "Exception in getting the command output: Timed out" error? CLI login is passed and another monitoring working fine it´s seems to bee disk monitoring (free disk space) and it seems to bee only 2-3 Linux server that has this problem.
IP SLA Schedule
Currenly testing IP SLA in my testbed and I have noticed that the IP SLA schedule gets removed once you reboot the router. Not a ManageEngine issue, more a Cisco one but I wanted to know if you have seen this before. Obviously with no schedule the IP SLA stops gathering data. Regards Bill
Scanning Macintosh Computers
We have version 8.0.0 of the Manage Engine software but I can not get it to properly scan Mac computers. I have tried Network Scans. I have tried local or global credentials. I have tried having the machines just at the login screen and fully logged in,. It has found some of the Mac but the bulk fail the scan. Is there a Mac OS version that does not report back the info as ManageEngine expects ?
New functionality in Change Management
Can we have a new feature in Change Management where a report can be run / scheduled to display all changes due to be completed on a day, but not completed. this would make visibility of "failed" changes or forgetful technicians easier and make teh process slightly more proactive without the need for additional resources. James Gander Gander Service Management IT Operations and Service Management Consultancy
Procedure for moving ADSelfService Plus to new machine.
I have a recent ADSelfService Plus installation (licensed in September), that I may need to move to a different machine. What process should I follow, in regards to restoring a new install from a backed-up DB, and transferring my license? Thanks.
Email Requester when priority is set
Does anyone know if it is possible to have servicedesk send an email to the requester when a technician assigns a priority to a ticket? What I am trying to do is have a auto reply template setup for each priority and give the user our SLA guidelines. For example if it is set to "Low" priority it will say in the auto-reply that we will be in contact regarding this issue withing 2 business days. Any help is greatly appreciated. Thanks!
Evaluating Firewall Analyser
Hi Guys New to the product and just digesting the wealth of info it provides. Running Checkpoint cluster (R75) and pulling in reports ok. However there doesnt seem to be any info under the VPN reports section so wondered if i was missing something. Also i have created a number of report profiles. Each profile is looking at a seperate VLAN. Some of the reports however show top host info whilst others dont despite showing trafffic etering or leaving the vlan. Thanks
Opmanager Rest Api
Hi, I would like to use the Opmanager Rest Api in a vbs script. Is it possible to add an event in opmanager via a vbs script. I tought it was very easy by calling the url. http:///api/xml/events/addEvent?apiKey=71f3a24c9aa776325b628108b44ef5b6&source=opman-winxp1 &severity=2&message=Process%20Down&alarmCode=ProcessMonitor_CPU_DOWN &entity=event_entity&eventType=Process%20Monitor%20Down But then I get the error 5005 HTTP POST request is required to perform this operation.
Asset relationships and change management
Hi Can Change Management be amended so that when the asset is entered, the Services Affected is pre-populated from the Business Services relationship? James Gander Gander Service Management IT Operations and Service Management Consultancy
SLA and KPI report by priority for the given account
Hello. I need a tabular report that gives me the following: Priority,Amount of requests,% Response Overdue,% Resolution Overdue 1 - Critical,30,2%,98% 2 - High,x,x%,x% 3 - Medium,x,x%,x% 4 - Low,x,x%,x% 5 - Planned,x,x%,x% but it have to obey the account selected, not all. I already have the following: select pd.priorityname "Prioridade", (count(wo.workorderid)) "Quantidade de Solicitações", (sum(case(is_fr_overdue) when 1 then 1.0 else 0.0 end)*100)/count(wo.workorderid) "% Atendimentos Atrasados",
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