How to modify template when a notification sent to supportRep is added to a request ?

How to modify template when a notification sent to supportRep is added to a request ?

Hello,

We have modified all templates in HTML mode but I don't find anyway to modify the HTML code for a mail sent after a note is added to a request and the notification to the supportRep is enable ...

Any help to find this ?

Thank you.

Romain Guillaume.









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