We currently have an IT Servicedesk and a Business Support Servicedesk each have their own email address to log faults. We want to merge the two into one instance of Servicedesk Plus, but still retain the separation between them both.

I can see that in the Admin section we can only associate one email address and therefore I don't know how to create the separation. I don't want the IT people to initially see the BST requests and vice versa but I do want them to be able to assigned to each team if needed. IT work closely with BST but are two separate teams so may need to liaise with each other by re-assigning calls.

Any help would be greatly received. I have a demo version running the latest to have a play with.