How to ensure that multiple techs dont update same ticket
Something we've come across numerous times that is now starting to annoy is that if two techs have the same request open and one saves, the other one isn't advised at the time they save.
Happens most when working an unassigned list, and one tech may categorise the request and send a reply, and then the other tech does similar just after.
How are others getting around this, and any suggestions on ways the product could be improved/setup to minimise this. Settng the request list page refresh to a minute is one way but that becomes a pain when reviewing lists.
Regards,
Andy
Happens most when working an unassigned list, and one tech may categorise the request and send a reply, and then the other tech does similar just after.
How are others getting around this, and any suggestions on ways the product could be improved/setup to minimise this. Settng the request list page refresh to a minute is one way but that becomes a pain when reviewing lists.
Regards,
Andy