Opmanager Widgets/CCTV Views
Is there anyway to embedd indvidual widgets from Opmanager in to other websites. we are looking at ways to supply basic info to our end users about server status etc. it would be good if it could be done if not can the CCTV or Dashboard views be displayed with out the options to change them e.g just the content not the controls. either by using a dedacated url or user
Auto classification
Some It assets are automatically classified as servers and others are classified as workstation, any idea how to change this classification? Auto classification got around 70% of the servers in the servers section and the others are classified as workstation, on the other hand there are lots of employees’ machines are wrongly classified as servers (operating system is windows seven). Please help. Thanks in advance. Mohamed Hamied ServiceDesk Manager.
Technician Groups
All, Something that is concerning me and I wonder if anyone has seen this before is that I have just applied a service pack to take us to version 8.0 build 8000 from version 7.6 build 7606. Everything looks OK however on the requests, both new and legacy, the technician groups are shown as the id rather than the name which was not the case before. When logging a request you can select the group name however once saved it displays as the id from the database. Anyone seen this before and if so
Scan of assets, problem
Hello We upgraded our installation of Servicedesk plus from version 8.0 build 8027 to 8.1 build 8106. When we did this we changed server and OS from windows 2003 to win 2k8 r2. We have some issues that I havent been able to fix. 1. Before the move we where able to scan windows 7 and windows 2k8 server after the move we are unable to do this. If I turn of the firewall at a server that I wish to scan I can scan it. If I have the firewall on but allow everything in and out I get that the computer doesnt
Requests from all BU in single view
We want a global support can see all request from all business units in one window (view request). How to do it without switching between units?
Business Views Not Updating Status
We had issues with a couple of battery backups recently that dropped off the network. They have been reset and cleared and are working properly now. The business view where they appear has everything green now. However, the shortcut to that business view on another map still shows red. That filters up through our sub-maps to our main index which also shows that branch as being red. I have reset the server, made all the devices update their status, etc. and nothing seems to turn those shortcuts
Notification rules
Hi I would change notification in two categories, day and night. By day the notifications with normal alarm interval and the night notification with another interval (most high). It's possible to implement this requirement in OpManager?
Exchange-Null Error
Dear Support, WMI Succssfully passed but while adding Exchange it is getting null error. I selected correct version ofExchang. Still getting error. Please advice. Regards, Swath
Problem merging incident and service templates in 8.1
Well I figured since the SDP tech support team isn't going to reply to my support request, maybe I'll have better luck with the forums. Here's the problem: We are excited for the new features in 8.1 and are ready to upgrade however we first ran a test environment to pinpoint any possible problems. In doing this we have noticed that our incident templates and service templates do not merge properly in the user portal, even though we have selected for them to merge in the Admin. Basically we have
Releases, Hotfixes, Updates Ideas, and Beta Testers
Hello all, remember me? I haven't been on here for a while for reasons some of you are well aware of, so I maybe out of touch on what has been going on but was wondering if anyone out there could help me understand the follwing The ZohoWiki pages don't appear to have been updated since 23rd July? I don't think I am getting Release Notifications. Please advise which sticky forum post I should be watching to know when Releases and Hotfixes come out so I don't have to keep going on to the site to
Open / Close in one action if customer on phone and issue resolved
Original Post November 2006!!!!! "We have had a discussion in the office today regarding calls that come in by phone which are resolved in the first phone call. We would like to be able to log a call while the customer is on the phone and if we resolve this in the first pass we would like to change the status of the call to Closed to save us some time going back in to the call and closing it, this also reduces the email traffic and customers getting hit with an open email and a closed email immediately
Copying Across Business Units
We are looking to upgrade to 7.5 and use the business units module. We want to have the same accounts and users sync'd between all BU. how can we achieve this?
deploying Patches fails.
Good Day All, This morning I am testing patch deployment on two different machines. One inside and one outside of my network. Each time, I get an error message; Draft - Download Failed Read KB Now, I checked and I don't believe I am trying to download any java updates and the server has direct connectivity to the internet. Please advise.
Email notification based on priority
Hi, Apologies if this has been asked before but I wondered if anyone knew the answer (even if that is that it is not possible). I am looking to setup an alert so that for certain sites if a priority 1 request is logged it auto emails an internal set of users to notify them of this i.e. Service Desk Manager and associated Account Manager. Is this possible at all? Thanks,
update failed, server now will not start
migrate from 8022 to 8027 went well, then tried the migrate from 8027 to 8100 which gave a bunch of errors and now the server attempts to start then stops then starts in a loop but does not start at all. not how I wanted to spend my day...
Hardware and Software Requirements for new installation
Hello all, Just planning our SD installation. The box where SD is goin to sit is in a remote location so i really want to get the software and Hardware correct first time. We will have around 400 users to manage and about 1000 nodes globally, these will be supported by about 20 Techs. Ok so the base OS i was going to use is Win 2008R2. Do i need a seperate DB instance or will the the installation of MYSQL be ok for this amount? Thanks for your advice. Allan
table for subcategory and item
Dear all Could you please tell me what is the Table for "Subcategory" and "Item" in SQL Server? Regards Negin
technician notification problem
hi having a problem with technician notifications you can see from the pic here is what I set our notifications to after a little while, maybe 20 min, I will notice that emails dont seem to work right and when I check, it looks like this notice the lack of quotes and the re-order of names. When this happens, only Joe and Andy get emails, Jim does not. If I re-pick the technicians, it works again for a bit and then resets itself again can you help me make it stop changing? thanks so much
How Can I make report for more requests frequently ?
How Can I make report for more requests frequently ?
Setting up Opmanager - servicedeskplus environment
Hi all, We just bought Opmanager & servicedeskplus. What are the best practices? We can install it on a physical server or we can create a vm on our vpshere 5 farm. In case of failures, opmanager must run as long as possible, to keep sending alerts. In that case, I think installing it on physical machine would be better. Our central sql server is a vm in our vsphere 5 farm. So what if the vmware farm goes down? Can opmanager send alerts, even if the sql server is offline? Or is it better to store
default time zone (GMT-5:00)
for all users and technicians default time zone is GMT-5.. all users and technicians have to update their time zones by personelization settings. is it possible to make the default time zone GMT+2 so that we do not have to do any time zone personelization for each user.
No Technician Groups in incident on SDP-MSP 8.0
Hi, I have just upgraded to SDP-MSP version 8 and have noticed that when creating a new incident that the Group dropdown contains no groups which means i am unable to log calls as it is a mandatory feild in my setup. This was working perfectly in version 7.606, can you please advise? Many thanks, Matt
OpManager Enterprise Probe and Central Server Not Syncing
I'm seen an issue where my central server is not having all the devices from the probe be synced up. The probe has 39 devices on it, and the central server only sees 12. My alarms are also not syncing up, but I believe this is because the device exists on the probe, but not on the central server. Has anyone else seen this, if so, how do I fix it? I can't seem to find a way to force a sync. Thanks, Clint
CentOS install
Hello, I installed OpManager 64bits on a new CentOS 6.2 vm. Installation went fine however when I do a StartOpManagerServer.sh, it stucks at "inside addon check". The first time I use it I saw a few tables created, but I never passed again the "inside addon check". I have already : -copy lib from backup to /usr/lib -delete IPv6 entry from /etc/hosts -change localhost to 127.0.0.1 in the database conf file Please help ! Loïc
Report on Technician's open tickets over period of time
I am looking for a way to run a report. I want to see the number of non-Closed/Resolved tickets that a technician has had over a period of time. so a report that shows Technician A had 10 open tickets on Jan 1st and 12 on Jan 2nd, etc. Any help would be appreciated.
opmanager generates hundreds of snmp udp calls per managed device
Hi, Why is opmanager generating so machine snmp calls per minute to a managed server? I have only 5 items in the performance monitor (standard stuff like cpu, memory, etc.) with 1 minute interval. Here is the log from my linux box. The machine w.x.y.z is where I run the opmanager. db2 is the machine being monitored. Jun 7 10:30:36 db2 snmpd[3540]: Connection from UDP: [w.x.y.z]:55437 Jun 7 10:31:36 db2 last message repeated 182 times Jun 7 10:32:37 db2 last message repeated 352 times Jun 7
Alerts for when a user logs into a certain server - OpManager
Hi, Does anyone know how to set up an opmanager email alert for when a particular user logs into a particular server?
Invalid Assets Audit reports due to OS language
In reports: "1. Operating System (Microsoft Windows 7 Корпоративная) - Name changed from Microsoft Windows 7 Enterprise to Microsoft Windows 7 Корпоративная 2. Uninstalled software -Microsoft Windows 7 Enterprise" BUT! We have W7 Pro with MUI installed, so when PC is logged off it has "English" interface and reports itself as "Enterprise" and when user logs on the same PC Windows becomes "Russian" and reports itself as "Корпоративная". So Windows 7 Enterprise is not UNINSTALLED it just have changed
Multi-company
Good day I have one questions. You have some roadmap to include multiplex companys to Service Desk Plus. My questions is because I support differents companys from Enterprise Group. Thanks... Best Regards.
Map Maker issue on OPM
Hi Support Team, When upgrading to OPM v9101 from v9011 and creating business view, I find that there were some question on Map Maker: 1、It's very slow to open a business view; 2、What the default size of background is? I want to upload some custom pictures as background and it's hard to fit the screen; 3、If I add a shortcut and create a link between the shortcut and core devices, the background will disappear after saving the above action. And We have managed 300 devices and will
Cannot show process diagnostics CPU Utilization
Dear Support, I use Opmanager latest version build 9101, I want to check top 10 Processes CPU utilizations on server when I press "process diagnostics" on CPU Utilizations it's show nothing just say in windows "ERROR". When I press on Memory Utilizations it's show the top 10 Processes Memory Utilizations, then I check another server it's still show the same error. I used WMI Credential. Can you help me ?? thanks,
Unable to log in as locally after test migration to Linux
Hi there, We are currently testing a migration of servicedesk 8106 from Windows to Linux. The migration is flawless, however we are unable to log in to the administrator account. We have also tried resetting the password to the admin account, and another local account through the sql back end, but still no luck. One thing we didnt do as a test, was remove any domain / ldap authentication from the live database before moving across to linux. Is there a 'migration guide' available from ManageEngine
Asset scanning
Is there a way to edit the "expired" name for asset status. I dont want certain computers to be scanned which setting them to expired solves it but i dont want it to say expired i rather pick my own status.
No remote control from Service Desk
I am having a heck of a time getting this to work at all. Any pointers?
OU report showing users in a specific OU
I've look through all of the reports several times and maybe I missed it but I need to run a report showing only the users within an OU. Can someone point me in the right direction. Thanks,
Netflow results wrong
I am trailing NetFlow Analyser V 9.6 and I am getting strange results. I am using this with two fairly old HP Procurve 2824 switches. I have created an IP group for an appliance which is used as a IPSEC VPN endpoint. Only the IP address of the appliance has been added. The appliance itself reports we are using a maximum 30Mbps but netflow reports over 100Mbps I have checked with our ISP bandwidth portal and they also report a maximum spike of just over 30Mbps What could cause this?
WAN Agent/Direct Connection
Hello all, I have Desktop Central and Service Desk on a single server, that has direct access to the WAN. I'd love to be able to manage my machines on the WAN with the connect option for remote control. Right now, it appears I can manage items is install the LAN client on. When I try to control a machine outside the network, it act like its going to connect. Then goes to a waiting for screen. When I try connecting to a machine on the network here (laptop) with the WAN agent, I get the same behavior.
desktop central not deploying anymore software
hello, from this morning all the packages we generate are in status ready to apply but nothing is going to be applied. we are at the same time deploying patches and these are going to be deployed. instead the software deployment is completely not responsive also refreshing the agent. Restarted main desktop central server and also distribution servers. nothing seems informing about that. opened tickets, sent log and no answer yet...please answer asap
Direct Connection and machines on the WAN
Trying to get a better understanding on what I need to configure. I have my DEsktop Central/Service Desk machine, with direct access to the internet. I'd love to manage my machines out in the wild via Desktop Central. Are there any other service ports that needs to be open? What would be the best way to configure my agents to work from the WAN? (Scan and remote control) Please advise.
Why changed the dropdown from the account in the Add contact?
It' became quite a mess, because now, even if you don't have permission to create an account, it allows it!! There's only 2 possibilities: 1. Either you search any part of the name (if you type Accou, it must appear anything that contains accou, for example: "Account" ou "User Account" 2. Rollback to the dropdown! EC
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