I am unable to log into ServiceDesk 8.0.0 using Active Directory logins.  It has a MySQL database backend.

I followed the steps found here in order to resolve this issue: http://forums.manageengine.com/topic/can-t-login ... but they did not help:

Here are the steps:

mysql> select * from aaapamconf;
+------------+--------------+--------------+
| SERVICE_ID | PAMMODULE_ID | CONTROL_FLAG |
+------------+--------------+--------------+
|          1 |            2 | required     |
|          1 |            3 | requisite    |
|          1 |            4 | requisite    |
|          1 |            5 | requisite    |
|          1 |            6 | requisite    |
+------------+--------------+--------------+
5 rows in set (0.02 sec)

mysql> update aaapamconf set PAMMODULE_ID=7 where PAMMODULE_ID=2;
Query OK, 1 row affected (0.03 sec)
Rows matched: 1  Changed: 1  Warnings: 0

mysql> select * from aaapamconf;
+------------+--------------+--------------+
| SERVICE_ID | PAMMODULE_ID | CONTROL_FLAG |
+------------+--------------+--------------+
|          1 |            3 | requisite    |
|          1 |            4 | requisite    |
|          1 |            5 | requisite    |
|          1 |            6 | requisite    |
|          1 |            7 | required     |
+------------+--------------+--------------+
5 rows in set (0.00 sec)

Then I restarted ServiceDesk and tried to log in using AD authentication, but I was still not able to.  It is strange though because when I launch ServiceDesk in the browser, the 'Log on to' field is set to '-- Choose--'.  So I type in my AD username in the Username box and the '-- Choose --' automatically changes to name of our Windows domain.  So it appears that the application is connecting to Active Directory somehow.