Impossible to change support reps

Impossible to change support reps

Hi!

We use SupportCenter Plus license for 5 support reps

Now we have to change two support reps (delete two records from  Support reps list  and add two new ones).
It’s OK with deleting, but it’s not possible to add new reps now.

Details of problem in added screenshot

Is it possible to fix this problem asap?

Thank you in advance











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