Either access denied for the user or the remote DCOM option might be disabled in the workstation.
hi, i have a problem with opmanager and service desk i have new desktop machine. ( dell latitude e5500) with windows seven when i make a scan for the new machine i have this problem: Either access denied for the user or the remote DCOM option might be disabled in the workstation. i have maked this options that you indicate in troubleshooting: Step 1: For Windos workstations "Windows Domain Scan" mode will be more efficient than "Network Scan" mode. Configure the proper login credentials for the
Installing StartSSL cert on ADSelfService Plus
I have tried numerous times to install a StartSSL certificate so we can test the product Publicly. I followed the instructions on the Manager when activating SSL with port 9251. My manager uses the self signed certificate when it restarts. Is there another way of importing a certificate? How do I do it?
Customise the Change Template
In the incident template it is possible to select a field and mark it as 'Requester can view'. I would like the ability to have a field in the Change template and prevent the requester from viewing it. E.g. the Actual Days spent on the change to be hidden. The technician should still be able to see this field. Is there a way of acheiving this? Thanks
Dashboard View > Requests by Technicians - Adding custom requests status'
Currently within version 8.0 and on the helpdesk, you can view requests by technician and the status of the call. Whether it is Open, On Hold or OverDue. However we have other request status' such as 'Awaiting 3rd Party' and 'Awaiting Customer' and these status' aren't included in the view so the Total's are wrong as they aren't included. We would like to see the ability to add these into the helpdesk view if they are not so already.
Requests View
Hi I am wondering, in Dashboard -> Heldesk View we have a view with Request Status (request not Closed). This includes Open, On Hold an Overdue. I have made a new status (Pågår) that indicates that we have started on the request. How do I get this status in the global Request Status View? rmo
How To Export IP Groups
Hello, First of all, sorry for my english. I have Installed Netflow Analyzer 9.6, I need to export IP Groups, can anybody help me. Thank You Very Much. Juan Carlos.
Integration of PMP with SQL server
Hello guyz, i would like to know is there any application or method where the passwords and the users list of SQL server is managed by PMP and if some one logs through the sql server there should be message on PMP that the password is used for login. and gets disabled when someone logs out if he is logged out form sql server
VMWare virtual server discovery
Hi, I cannot understand how the virtual server discovery works exactly. For example: If I add an ESX host how OPM discover the virtual servers inside it? Do I need to specify the Linux and Windows WMI credential first? What are the prerequisite to monitor the virtual servers? Do I need to install the VMWare tools? What if a virtual server is added later? What if a virtual server show "no ip address"? Thanks.
Pfsense 2.0.1
Hi there, I'm running several Pfsense firewalls and would like to use the "firewall analyzer". However, the syslog messages coming from Pfsense does not seem to be supported. Are there any plans to support this version of Pfsense (2.0.1)? I believe Pfsense has been supported in the past, so i can't imagine it is that hard to support the most recent...
PMP Service will not start
Hello, http://forums.manageengine.com/topic/error-trying-to-start-mysql-server-failed is there a solution for this problem? We have the same problem after a reboot. The PMP is here on a Windows 2008 Server 64 bit. Thank you very much Peter A
Can't create scheduled report for group members
Hi I need to create a scheduled report that will send me a list of all members of a certain group. When I try creating an AD report it works, but I cant schedule it. These are the steps: tab AD Reports -> Scheduler Report -> Schedule New Reports Select Reports: Group Reports -> Group Members + ...then I get a list of my AD groups, I select the one that I need, but it does not accept it.... And i cant get pass this error message: Any ideas? Tnx! :)
Deleting many interfaces of the same type
Good morning! I would like to know if there is any way to delete many interfaces of the same type, in the same way you are able to configure a notification profile to many nodes by using the quick configuration wizard. Thanks in advance, kind regards, Jorge.
rawCleanup
I am trying to delete raw data to reclaim space but here is what I am seeing. Any idea what is going on C:\AdventNet\ME\NetFlow\troubleshooting>rawCleanup.bat C:\AdventNet\ME\NetFlow\troubleshooting>echo off C:\AdventNet\ME\NetFlow\troubleshooting\\..\mysql coming 1 cominloop; C:\AdventNet\ME\NetFlow\bin\\..\mysql\bin\mysqld-nt.exe: Can't read dir of 'C:\D ocuments and Settings\TEMP.LSM-NETFLOW.000\Local Settings\Temp\' (Errcode: 2) cominloop; cominloop; cominloop; cominloop;
What is Top N (10/25/50/100) reports?
Hi, What is the Top N (10/25/50/100) reports about? The number (10/25/50/100) is representing the number of devices to be included in the report? If yes, how the report pick which devices to be included? Thanks.
Custom Name Format - Additional Attributes?
Is it possible to use other LDAP attributes in a custom name format? For example, we use the last three of the employeeID attribute in the user name. Thanks!
How do I get alternate lines of colour on the request list page?
The upgrade from 8.027 to 8.1 has brought some comments from our desk team asking why the coloured lines that made reading the request page easier have been removed. Under 8027 the lines alternated in colour so you could more easily follow a line of detail across the page. Now under 8107 that display feature appears to have gone. Only if you highlight a line by moving the cursor over it does it go yellow compared to the all white background. Can I have the lines back please :-)
Ability to retire technicians
Can we have teh ability to remove a user from the technicians list BUT leave all old requests assigned to them to show they did teh work. At present if you remove a technician the work, open or closed, becomes unallocated. Only workaround we have at present I can see is to remove login rights to regain a licence and to rename the technician with a prefix like zzz so it moves to the bottom of the technician lists. Thanks,
'Uncategorized Monitors' group unpredictable behavior.
Over the past few upgrades I've noticed the 'Uncategorized Monitors' group comes and goes in an unpredictable way. Sometimes when I add a new monitor and don't assign it to a group the 'Uncategorized Monitors' group never appears. I have to go to 'bulk configuration' view and 'List View' to find it. Since the 10.5 upgrade 'Uncategorized Monitors' group shows up and never goes away. Even when I remove all new monitors from it. Does anyone have a fix for this? Thanks
Overdue request report
Hi, I have been using an overdue request report, filtered by dueby time, request status = overdue and technician. The problem I have is a request will go overdue, the technician will change the due date which resets the overdue flag and I cannot report on it. Basically you get get around overdue SLA's by rescheduling the due date! Anyone else overcome this problem? Thanks, Lee
Category groups that are technician assignable
if we had request category groups that could be assigned by technician we could bring in a much larger user population into the application. for example, we could use sdp for employees that want to submit a request to hr or accounting and those departments could use sdp as their request management system. and then hr or accounting users could only see requestof a category that relates to them. just some food for thought...
Converstions within Problem
Some time back it was suggested that the Problem module would have the Conversation element of REQUEST added to it. Any idea when this may be implemented
Ability for Asset Agent to update itself
Can we have the ability for the Asset Agent to update itself on demand please. We aren't in a position to use the AD login scripts and don't have access to an account that we can do a push install with, so have to get our users to go to a network share to do the initial install themselves. So if the agent could be told there was an update available from a specific share it could be 'woken' and update itself on demand. Makes upgrades of agents much easier.
Editing Contact
I'm having a situation, which i can't pinpoint correctly. I've assumed that every user was allowed to edit contacts. However, now i've realized that it's not correct. Is there anyway to allow users contact editing? In the Roles i see no option, as shown below: EC
Problem connecting to mysql DB
Hi, I have a crash on my server, and when i finally make it run again SupoortCenter didnt work, i check and appear: "java.sql.SQLException: Data source rejected establishment of connection, message from server: "Host 'WIN-V16LC2 is not allowed to connecto to this MySQL server" Is on Windows 2008 server. Thanks.!
Can you monitor the network path?
Hi all, Can you monitor the network path? Ex) ￦￦192.168.10.5\temp Thank you in advance. Ko Young Suk
Email Commands on Site Field
After searching the forums, I found the field SITE can only recognize Home and Contractor values as below. ----- @@SITE=xxxx@@ Valid values for xxxx are based on our setup, the current values recognised include Home, Contractor ----- We have defined some sites with our own custom values, how can it be recognized by Email Commands? Thanks in advance for your help.
Show Technician's detail same as requester's detail while they want to submit a request
Dear all There is a question that i have . When requester logs in to the ServiceDesk he can see all his details automatically while he is going to submit a new request, But when the requester changes to "as a technician" there will be no information for technician's details and the technician should choose his name manually from the list if he wants to submit a request I want to know is there any way for technicians to view their details same as sequesters while they want to submit their requests?
keep me signed in
Dear all the check mark for the "keep me signed in" does not work I enabled the check of "keep me signed in" and i close the browser,When i opened the browser again it did not save my login and password information and each time I had to re-type them again . could you please tell me how can i fix this? Thanks in Advance Negin
attach a file more than 10 MB
Dear all I want to attach a file to the Service Desk more than 10 MB while Submitting a request Could you please advise me what can I do for this Action ? Thanks in Advance Negin
create custom device groups and subgroups?
Hello, I have a rather large network that I want to monitor using OpManager I would like to have some sort of dashboard where I can group my devices in a custom way. For example i want to have a group called "Building 1" inside which I want to have subgroups like "Wireless Access Points" "Switches" "Routers" "Printers" "Jboss servers" "Other custom devices group" and inside those I want to have the actual monitored devices. Is it possible to create such a setup? because the standard servers,
Move Update Cache
When I deployed DC to a remote server, I mistakenly used the server's C drive when I should have used a much larger "D" drive space. "C" is running out of space - Is there a way to move the update cache without having to reinstall the agents on the clients?
SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring.
Good day, please assist me with the above mentioned error. I am running Applicattion Manager Version 10 with the build number 10310. I an getting the above mentuioned Error when I am trying to add a Sun Solaris Server. I see some Enginners have blocked about this 4 years are go, on ealier versions of the product, but I am new in AppManager - and trying to fix this problem but I dont undestand the information they published. is there any documentation that can assist. Please can you assist with
Need an enhancement in url recorder
Hello, we want to deploy the url recorder executable to some of our colleagues. They should record some url sequences and afterwards we want to monitor the sequence in the application manager. But we don't want to give an application manager admin user account to these people. We imagine that the colleagues use the recorder to record a sequence and save it to a file for example, then they send the file to us and we upload it to the application manager using our admin account. Alternatively we need
pop up alarm at AppManager
Hi I'm currently working under AppManager 10 I would like to know whether it is possible or not to have the alert window displayed (foreground - top window) when a critical alert is show. thanks Didik P Adi
Trying to start MySQL server failed
OS : debian 6.05 64bit no GUI Setp 1.# ./ManageEngine_ServiceDesk_Plus.bin -console No error is finished。 2.# /opt/ManageEngine/ServiceDesk/bin# sh run.sh Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days libgcc_s.so.1 must be installed for pthread_cancel to work Trying to start MySQL server failed how to fix this ?
Importing Assets
In ASSETS -> RESOURCES -> WORKSTATIONS, my goal was to add a new workstation type called “Thin Clients”. I wanted to import all of our thin clients into that type. But instead of creating a “Workstation Type”, it created a “Resource Type” on the left called “Thin Clients”. Here are the steps that I took. In the screen shot below, you can see that I mapped the first 3 mandatory fields. TYPE contains the value Thin Client for all rows. NAME field just has “Unable to Name”. We added that since we
Selection of requester - mouse only?
Since upgrade from 8027 to 8107 we've noted that the requestor dropdown box behaviour has changed on teh new request screen. Previously when you typed it auto filled and filtered and you could use the cursor keys to select an entry from the list once it had filteed to your requirements. Now the list seems to max at 10 lines and you have to use the mouse to select an entry. Any chance of the old functionality back please?
lync security update, manual install as software package
hi as ms lync is currently not supported in terms of desktop central patch management i wanted to deploy the lync security update as a software package install i have downloaded the 32 and 64 bit lync kb 2693282 patches and put them in my repository i cannot add these 2 packages because it is a .msp file and not a .msi or MSIEXEC/EXE/ISS/Command best regards
Forwarding approved purchase orders to Accounts Dept
On the purchase order setup, is there a way of having all approved purchase orders sent to a specified email address or account as well as the requester. It seems very strange to me if there is not, as you are then relying on the requester to forward the purchase order.
How Can I make report for more requests frequently ?
How Can I make report for more requests frequently ?
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