Need to Disabled Weak and Medium Ciphers
We have disabled weak and medium ciphers in SDP using the following Link https://forums.manageengine.com/topic/ssl-cipher-strength We need to do this in Desktop Central to pass some compliance issues. Thanks David
can Requester choose technican by itself from the list
is there any way that requester choose technican , when he is rising the request , i try a lot but no success so far , even on the incident templtae add additional field is gray out please help reply me on bilal.khan@gscsgulf.com
Custom Linux/Solaris scripts are not triggering web alarms
Hello, Personal experience has shown that web alarms are not being generated when custom Linux / Solaris script thresholds are being exceeded. This may be affecting all custom scripts, but at this time we're only running them on the Unix side of our environment. Might anyone know if this is a bug, or if I am simply missing a configuration setting? I am currently running build 9101 in a Windows 2008 Server 64-bit environment.
CMDB - Configuration Items types edit.
Is where any way to delete default CI Types? Change 'Parent Type'? Untick 'track as asset'? Thanks
OpManager and WSUS on same server
I'm wanting to install Opmanager 9 on a 2008 x64 server that has WSUS installed. WSUS I believe is using MySQL. I'm wanting to use MySQL that comes bundled with OpManager. My concern is that the OpManager install will affect WSUS. Anyone tried this combination before or know if there is any issue?
Is it possible for a single requestor to see te calls of multiple departments?
We have got a director who would like to see the call from multiple department but i also want to keep it so the managers of those departments can only see the own deptment calls. I have tried to set the director as the department head of both department but he can still only see the department he is assigned to in the requester detail. If anyone could help with this i would be gratefully.
Monthy Report on Opten Tickets Over 90 Days
We are looking to generate a monthly report on the number of open tickets older than 90 days. I was able to generate a matrix report of tickets opened sorted by status over created date on a monthly basis using the Report Wizard, but we are just looking for an automatic report every month on the number of open tickets over 90 days old (as of the report time) sorted by current status. Thanks
report of acces to the system
How I can create a report that tells me which users have accessed the system in a date range such as a month?
Report to show tickets open or edited in the last 8 hours
Hi, Can someone help me create a report that will list all the tickets that have either been created, or last edited within the last 8 hours? The report creator only allows me to specify dates and I'm not terribly good with the query editor! Thanks!
Response DueBy Time question on Requests in Service Desk Plus?
Is there a way that response time can be set when I add a work log or something other than sending an email from the request screen? It seems that is the only way I can get the response time set, is by sending an email from the request, but sometimes we call the customer and leave a voicemail and I want that to count as a response time? Just curious we are getting ready to start using this in our production environment but I don't want to fail SLA's because I cannot get this field updated.
Default Template For Requster
Hi, Is there a way within the system you can set one template as default for 'Technicians' and another template as default for 'Requesters'? Thanks
Technican's To View Dashboard
Hi, Am i aware that the Admin and SD co-ordinator roles are able to see the 'Helpdesk' on the dashboard. Is there any plans in the furture to make 'Helpdesk' on the dashboard viewable to technicians? Thanks
Configuration backup scripts
We need to get backup scripts to export and import all of our configurations rather than having to manually validate that all changes made in one environment have been applied to another. We currently maintain 'sandbox/development', testing/training, and production environments to enable learning how the system works with various configuration settings, then loading those into testing/training environment to validate results then train our staff, and finally into production.
Is ADAudit Plus runs with non English version Domein contorollers?
Hi! Is ADAudit Plus runs with non English version Domein contorollers? We would like use it with Japanese windows servers.
Log all emails sent by system
All sent emails should be logged (including notification emails) but not accessible to anyone other than the administrator
Weekly report - Requests - Problems - Tasks
Hi, In Reports tab, I cannot find weekly report for Requests - Problems - Tasks. Someone, please help me "Query" for them above. Thanks, regards!
Ability to force technicians to have 3 minute refresh
I'd like to be able to set the default request view refresh to 3 minutes for all technicians
Responsiveness of SD via multiple browsers
Hi, The service desk software has always been slow to respond but it seems to have got worse after an update to Build 8002 2 weeks ago. This is for users using IE, Firefox and Chrome. Types of slow response are: Opening a request ~ 8 seconds Loading a list of requesters ~ 10 seconds Refreshing the screen when selecting a different view ~ 15 seconds The Service Desk runs on the following platform: VM Win2K3 3GB RAM 2 * Intel Xeon 2.5GHz CPU Mysql DB @ 500MB I have followed some of the steps in the
Last Updated Time
In SupportCenter Plus we had the ability to sort by Last Updated Time column which is convenient for having work orders that are updated move to the top of the list for visibility. Is there a way to add this column in ServiceDesk Plus - MSP? Feature Request from 3 Years ago: https://forums.manageengine.com/topic/no-quot%3blast-updated-quot%3b-column-in-request-view A report, useful, but not what I want: http://forums.manageengine.com/topic/last-updated-time-of-the-requests Thanks, Rich
How can you asign a site to a department
We have over 100 sites and of course a number of deaprtments at every site. when i go into the deaprtments tab to try and assing a deaprtment to a site there is no field therer to assing one . but on the front screen of the deaprtments it shows the sites column.
Merging Accounts, Sites, Requesters
How do I merge duplicate accounts and how do I merge duplicate sites accounts or requesters? Migrated from SupportCenter Plus to ServiceDeskPlus - MSP and this has been more work than anticipated. http://forums.manageengine.com/topic/merging-accounts http://forums.manageengine.com/topic/merging-requesters Thanks in advance, Rich
Scan changes Product names
Hello, I have following problem: I try to make a automatic scan routine, but the Printers are bugging for example: I scan all Ressources from IP x.x.x.x to x.x.y.y most of them get scanned, but at a few (mostly the HP LaserJet P2050 Series) the 'Product Name' changes automatically into 'unknown Printer' or 'HP-Printer'. Then i change it manually back into 'LaserJet P2050 Series' and after the next scan it changes back again. Is there a way to fix that or why does it always change the name. PS: i
Job Sheet
Is there a way to add the Sub Account to the Job Sheet. I have multiple Accounts/client with a sub account as departments. Thats how I track them with. When I print out a Job Sheet for some hardware the just sees the primary account and then does not now what department it goes to unless you put it in the Subject or Description. Thanks Tom
How to extract the monitored elements and it IP's address (which we probe from)?
Hi, I need to extract all monitored elements or endpoints information from the current running AppManager (version 9.x). I need the name and the IP addresses. If possible what is being monitored (CPU, space, paging, etc..) and alert thresholds. Any idea how to capture this? Other than manual noting it down from the web front. Thanks.
netflow Analyzer version 9
Hi Guys Below is the error message I get when I try restarting application services, any ideas. it looks like we will resort on reinstalling the application but this is the fresh copy runinnig on our windows 2008 server. Log Name: System Source: Service Control Manager Date: 2011/12/01 10:59:11 AM Event ID: 7024 Task Category: None Level: Error Keywords: Classic User: N/A Computer: MCNETMON01.MediClinic.co.za Description: The ManageEngine NetFlow
Link to request in approval-mail
Is it possible to create a hyperlink to the request in the approvalpage? Now approvers do have to copy the requestnumber in an other ServiceDesk+ session and retrieve it. A link would be so much faster, easier and quicker. Best regards, Mark Flothmann
Space issue in Netflow analyser 8
Hi Everyone, Recently we are facing space issue in our Manage Engine Netflow analyser 8 server.When checked out observed that "<Installation path>\NetFlow\tmp" folder is occupying almost 10 GB and "<Installation path>\NetFlow\MySql" is occupying 114 GB of space. Due to space issue most of the times we couldnt able to login to Netflow,Hence can anyone help us to fix the issue by some finetuning steps... for resolving the space issues and avoid any future space issues as well Pls... Thank you
2nd domain not authenticating in Desktop Central
Have have 2 domains. We have entered correct credentials for each domain. When we try and deploy the DC client to the 2nd domain we recieve 100% failure with an error message "unknown username or password." We can login to a machine with the credentials so we know it is correct. Any idea's? Cheers.
How to enable SSL in NetFlow Analyzer Professional Edition
Following are the steps to enable SSL on NetFlow Analyzer: Step 1 :- If you do not already have a valid certificate, please generate an SSL certificate using the steps below. Navigate to <NetFlow_Home>jre in directory and type: keytool -genkey -alias myalias -keyalg RSA -validity 365 -keystore server.keystore This should ask some queries regarding the certificate details as follows. Please answer the queries with your details. Example:- C:AdventNetMENetFlowjre in>keytool -genkey -alias myalias -keyalg
Give access to Dashboard and Reports Only - no other functionality
Is it possible to give a VP access to the Dashboard and Reporting ONLY ? They should not have any other functionality.
Report request
I define a field on incident template e.g : field : Satisfaction Lable : 1,2,3,4,5,6,7,8,9 I want to report base on satisfaction field to show just the numbers that are more than 3 How can i do it ? Please help me
Status Change Audit Trail
Does anyone know if and where the following information is recorded when a status is changed on a request: Request ID Status From Status To Date Changed By I know that request history is in workorderhistory and workorderhistorydiff but I need clarification on what data is actually in here. This is so that I can ensure that the timespentonreq data is accurate. Thanks in advance.
Unable to log into ServiceDesk using Administrator login.
I am unable to log into ServiceDesk 8.0.0 using the administrator login (Local Authentication). It has a MySQL database backend. I followed the steps found here in order to resolve this issue: http://forums.manageengine.com/topic/servicedesk-admin-password-reset ... but they did not help: Here are the steps: mysql> update AaaPassword join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id join AaaAccount on AaaAccPassword.account_id = AaaAccount.account_id join AaaLogin on AaaAccount.login_id
SQL Monitoring
Hello, I am trying to monitor one of our SQL services and I have it added to opmanager along with the associated monitors however, it appears that it is not collecting data and it does not bring up a list of databases on that sql server. I have SNMP and WMI setup correctly and when I test the credentials, it passes successfully. Can anyone shed some light on what may be happening ... opmanager is at the latest build 9101 Thanks
Notification Issue in E-Mail
Hi, Korean language is displayed as junk character shown as below: We have installed it as Korean version 9200. The below 9200 version is same. The HTML file operations normally. Thanks and Regards ysko
snmp problem
i have loaded mibs for my device in OPmanager, and in mib browser i am able to GET Object ID, callID.1:-->24 callState.1:-->Connected callRemoteSite.1:-->1.1.1.1 callDirection.1:-->Incoming callProtocol.1:-->h323 callType.1:-->Video callDuration.1:-->0 hours, 0 minutes, 51 seconds. than i am creating new device template, querying device and getting system OID, adding new SNMP monitor with the same OID as in mib browser. and associating this template to device (that i already added by snmp) in the
Hyperlinks in Self-Service Portal Usage
Is there a way to create hyperlinks in the Self-Service Portal Usage section on the summary page to enable direct link from this usage section to more detail? We want to point our technicians and/or requestors to detailed help for using Service Desk Plus. Examples include creating a request, search for a request, view all open requests, etc. This would give them a quick reference to 'online help' or the online training documentation that we will be keeping in the Solutions database.
Issue loading Netscaler MIB file
[X] Error parsing MIB:NS-MIB-smiv2.mib Exception while loading MIB:IMPORTS failed: Could not find the file : D:/Apps/AdventNet/ME/OpManager/./mibs/IPV6-TC
Creating new Severity and new colors
Hi all, I've been asked to look into creating new severities and assigning them new colours. I've edited the SeverityInfo.conf file with the new levels and made sure to follow the guides but cant see anywhere that opmanager reads them. Long story short what im looking for it to get more granularity for attention and trouble warnings EG have coldstarts or service failures come up with something other than the yellow "Attention". Any thoughts?
Monitoring Interface selection
We have a server that was added as a Server 2008 monitor to AppManager by its hostname (not the FQDN). This server has two network interfaces, each with separate DNS entries. NIC #1 resolves correctly to hostname.domain.com and NIC #2 resolves correctly to hostname-bkp.domain.com via NSLOOKUP. Alias's are not used for this server. The monitor was added successfully but I noticed that AppManager is monitoring on NIC#2 vs. NIC#1. When pinging the hostname or or using NSLOOKUP the name always resolves
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