I am unable to log into ServiceDesk 8.0.0 using the administrator login (Local Authentication).  It has a MySQL database backend.

I followed the steps found here in order to resolve this issue: http://forums.manageengine.com/topic/servicedesk-admin-password-reset ... but they did not help:

Here are the steps:

mysql> update AaaPassword join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id join AaaAccount on AaaAccPassword.account_id = AaaAccount.account_id join AaaLogin on AaaAccount.login_id = AaaLogin.login_id set PASSWORD='2+uYvE3SLfO3XaHl+CaGLA==', SALT='1103287238602' where name like 'admin%';
Query OK, 1 row affected (0.19 sec)
Rows matched: 1  Changed: 1  Warnings: 0

I have a question about the above update statement.  What exactly is it setting the password to?  "admin"?  If so, how exactly does that work?

Also, here is just some more info for you:

mysql> select * from aaalogin;
+----------+---------+---------------+------------+
| LOGIN_ID | USER_ID | NAME          | DOMAINNAME |
+----------+---------+---------------+------------+
|        1 |       2 | guest         | NULL       |
|        2 |       3 | guest1        | NULL       |
|        3 |       4 | administrator | NULL       |
+----------+---------+---------------+------------+
3 rows in set (0.00 sec)