version 7.9.0 Build 7902.
In our company everyone is a support rep and a contact.
Now an administrator wanted to add the email-address to one of the support reps.
You then get the question if you want to use an existing profile and the administrator answered yes.
Now this support rep is no longer visible as a contact and when we try to add him again as a contact, whe get the error message above.
We already tried to add a new request through his email-address, but this doesn't work.
Can anybody help.
Thanks,
Infohos.