Double bandwidth reporting on multilink interface
Hi, I have a couple of Cisco 2821 routers running 12.4.24T7 code. Netflow set up currently as version 5 and monitoring traffic on a multilink interface. The multilink interface is 4 x 2Mb E1's. On the far end of the link I have a 3945 which is showing correct utilisation, but on the 2800 it reports as double utilisation (compared to that shown on interface itself and to the utilisation reported by netflow from the far router). I notice there are a few options for eliminating double bandwidth problems
Network with no internet connection
Hi, Can I copy the patch repository to desktop central installation not connected to internet. We have a secure network that must not be connected to internet and needs constant patching. Thanks
Rename Custom Reports
I've created several custom reports but unable to rename them once saved. I've updated to the latest 80028 build this morning but still no joy?
VMware Monitoring - ESXi - Disk free space utalization
Hi @ all, If anyone else has the problem that the disk free space of ESXi datastores will not be displayed with the correct amount of free space, pls consider to have a look on that host with vsphere and refresh that datastore. Than the correct amount of free disk space should be monitored. Means the host itself does not send up to date data to OpManager. So it seems not be a problem on OpManager's side. Just if anybody else has this problem ;-) Regards
I've changed the server name and now when i log into services desk the explorer show the nex error
Could you please help me with this problem!! Thanks in advanced
Switching between Incidents and Services
If someone submits a ticket using a Service Request template, when they should have used an Incident Report, we need the ability to change the ticket to an Incident Report. (We often get people reporting Incidents using SR templates. For the one off incidents it's bearable but when we get a mix of incident reports and servcie requests all for the same incident, we cannot merge them together and close them all in one go. Similarly, if soneone submits a ticket using an Incident Report template when
Worklog time field
When compelting a work log, the "Technician Resolving This Request" and the "Executed Time" fields are mandatory but the "Time Taken To Resolve" is optional. "Time Taken To Resolve" must be mandatory as well since it is this field in which the technician is expected to report their hours. With the field being optional, techs can simply ignore it meaning that "Time Spent" reports are unreliable.
Worklogs and groups
Currently the work log displays all the technicians in the pick list. For companies like mine who have a large number of technicians, it would be useful to be able to filter by the group. I suggest that you add a pick list for the groups. If a group is selected, the Technicians pick list only shows members of that group. Otherwise it lists all technicians. Techs should be able to select their name without selecting their group if they wish (useful for smaller organisations). You could also
Technicians menu slow
We're using 8107 running on Windows 2008 R2. Whenever we access the Technicians menu, or even edit them, SDP gets really slow. All of the other sections, menus, modules seem to work fine. It's just that whenever we click the Technicians menu, it takes about 10-15 seconds for the page to load. Any ideas of what is causing this? Thanks!
Request fields in Task notifications
At present, task-related email notifications do not have any of the parent request's field available to be included. This means that, unless the person who creates the task copies everything into the task description (a pointless waste of effort, really) then the email contains very little useful information. I acknowledge that the tech can click the link in the email to the task, and then the link in the task properties to the parent request, but that's no use for a technician checking their BlackBerry
Incident catalog button is in english and needs to be in spanish
Hi even though we have the version in spanish, the button for Incident Catalog is in english and we would like for it to be in spanish we are using build 8105 Any ideas?
Translation to Georgia
I'd like to translate SD+ to Georgian language so my organization can work with it. Where can I find original English texts for all modules? I was able to find all other languages except English (the .properties file for English was practically empty) for some modules. Also, another question: for Russian translation, the letters are in for of HTML code, e.g. І. So when translating, should I put Georgian letters in the same way, or it is enough to write normally? Regards, G.S.
Search for Request ID in 7611
I've got a couple of instances of SDP running. In 7610, I can search for Request ID in the left hand search (enter keyword) and in the upper Go to (request id). In 7611, I no results are ever returned in the left hand search (enter keyword) when searching on Request ID, but it does work in the upper Go to (request id) box. Please advise if this is by design or a bug? My users don't like change and want to be able to search in BOTH boxes. JJ.
Upcoming webinar: Securing and Monitoring BYOD Networks using NetFlow
BYOD is the trending technology of the year due to its advantages and flexibility of use. It helps create a more flexible working environment for the employees and thus organizations accept BYOD to be more employee-friendly. BYOD brings into the network several unverified applications and large volumes of associated data. The Network Administrator needs to ensure that the network performance remains unaffected due to BYOD. This mandates uncompromised visibility into the network. The upcoming ManageEngine
error update 8105 from 8107
Presented an error when trying to update the version of my software and now can not backup or restore. Could someone help me?
Integration with Good Dynamics
Hi, Good Dynamics provides a secure platform for the delivery of app to iPhone/Pad. Is it possible to integrate the 'Mobile Client for Applications Manager' with this application? Does ManageEngine have any plans to do so? Regards
Firewall Analyzer 7 - Firewall Availability Alert
Hi, I have enabled the Firewall Availability Alert under Settings TAB of Firewall Analyzer. I keep receiving notification that firewall analyzer did not receive logs from the firewall but this is not the case. I have tried this on 2 firewall analyzer (version 7) and both behaved the same. Logs are received on the firewall analyzers. Is this a bug or something ? Thanks. Regards kok kiong
ADAudit Plus in not archiving.
As said in the title, ADAudit Plus is not archiving. We are running ADAudit Plus 4.5 build: 4500. I have the following setup: But it does not archive to the specified location. Or to the default one. Could someone please assist me? We have 1 domain with 6000 - 7000 users.
OPM Device Notes - RO user with edit permissions
Hi, Is any possible to give edit permissions to Device Notes bookmark for RO user? regards, Kuba
default username and password wont work on new install of OM
I have just downloaded opmanager and installed on winXP as user with admin rights. i cant login using the default admin username and admin as password given in the instructions.. have these been changed? if not is there any other reason why i should not be able to login? i have used all the dafault installation instructions. thanks. chris
Remote Control Screen Recording
Hey there, Just been looking at the recording feature and i'm wondering where the default storage location is for any recordings to be stored. I realise the recordings can be accessed from the History tab, where there's an option to "Download", but where is the actual location the files are being placed before and after viewing? Thanks in advance. Cheers, Ash.
Default monitor not working with Centos
I can poll using snmpwalk & MIB Browser the OID .1.3.6.1.2.1.25.2.3.1.6, the same OID is used in our template for Linux monitoring and fails to collect data. If a new custom monitor is created using the same OID I can succesfully collect data. What am I missing, please help
Customize Widget feature
Dear OPM-Support Team, We want to customize Widget shown as below: Is it possible? Thank you in advance.
Widget - Disk usage in MB
Hi.. Is it possible to have a Widget showing Disk usage in MB insted of %? The % widget could be misguiding, since we have serveres with different sizes disks...some with huge disks at arround 1TB. So the widgets with the % calculations sometimes showes serveres with under 20% free diskspace, due to the fact that there might still be around 200GB free....
Adtran dials not working
I tought I did well since I was able to find documentation on how to modify CPU usage dial for my Adtran switch. However my OpManager 9 CPU usage grapsh shows a pathetic NO DATA AVAILABLE. Here is my device category definition : <?xml version="1.0" encoding="UTF-8"?> <CustomDevicePackage> <CustomDevicePackage deviceType="Adtran NetVanta Switch" iconName="switch.png" pingInterval="15"> <SysOIDs> <SysOID oid=".1.3.6.1.4.1.adtran.adProducts.1164"/> </SysOIDs> <GRAPHDETAILS> <Graph graphID="742" graphName="Adtran
Modifying Popup Responses (Wording/branding etc.)
I am looking for the location of where the popups responses and localised text is stored. In Australia Enrollment is spelt Enrolment as an example. However our main need to be able to modify the text of the Welcome popup and the Green Popups that display after enroling and changing passwords etc.
Third party deployment of modified GINA to workstations
We use ZENWorks to deploy applications, patches, modifications to a users workstations and we would like to package up a customised version of the GINA and would like to know where the MSI customisation files are stored. or if there are any (how does the installer know to use a custom icon and text, button text).
Install and Configure on Ubuntu
Looking for a guide on how to install and configure service desk plus on ubuntu. Installed the software from the command line but there is no information posted that I can find about where to go after you have installed it. Need some guidance. Is there a website or something that can be used to configure this application?
Deleted Service Desk calls
Hi Guys I wonder if there is anyway to see at what time and how a call was deleted within the service desk application? Has anyone ever completed any auditing on this? Many Thanks
Can not update my info.
It won't let me put a username in. I can change everything that already has info in the box but not empty boxes. How can I update the empty boxes?
Upgrade from ver6 to ver8 - license file
Hi, We currently are running ver 6 and our license is valid until next year. We are retiring that server and I thought what a wonderful time to install a shiney new version of SDP. How can I get my license file upgraded without going through the pain of upgrading the previoius install patch by patch? I had installed ver 8026 I believe and have it up and running but when I went to go live and apply my license file i got downgraded to standard and lost asset management. Dylan
URL monitoring problem
Dear, I try to monitor a Sharepoint URL (HTTPS and integrated authentication). I get following error: Exception while trying to acces the url java.io.IOException App monitor build is 8200. Kind regards, Guido Guido Thonissen
link between Category/Subcat/item & Service catalog Categories.
Hello We are in the process of reorganizing our Categories creating a service catalog and implementing ITIL incident & reuqest management with SD+Can someone please explain me the link (if there is one) between Category/Subcat/item & Service catalog Categories. Here at the screenshots to show what I mean: How can I use those field to the mentionned ITIL processes, knowing that problem and change management will follow afterwards? If there is NO link between Category/Subcat/item & service catalog
Description disappears after edit
Hello, We have a problem with one user. When he sends an request and our support rep edits this, the description goes blank. Different support reps have the same problem with that user. Greetings, Lindsay
Allow Archive of items other than requests
Can we have the ability to Archive items otehr than requests please. Initially looking for DISPOSED and EXPIRED Assets, but suggest that any status could be assigned to Archive ( except IN STORE and IN USE as that would make no sense that I could see ) Need to keep the information on the assets for Audit and reporting purposes but dont want them on a day to day basis that I have to filter out. Thanks, Andy
Unable to get the device connected information from the switch, click here to go to the snapshot page.
Hello, I was wondering if I can have some assistance, If I goto maps->Layer2 Topology Map and select some devices I get the message 'Unable to get the device connected information from the switch, click here to go to the snapshot page.' On other devices I find I get all the switch connection details. I have checked the SNMP Credentials, MIBs and CLI cedentials and all are ok. I was wondering if someone can assist me in find out the reason why Thank you in advance
Can not remote desktop or putty
Hi I used to try PMP product, I have a question about it. I'm testing funtion remote desktop or putty from PMP after I created some resources. when I tried to in local server , I have already tested ok . But I login from another PC though web , I can not remote desktop or putty from another PC. Pls help me to solve this problem Thanks
Connect to PC button is missing
Hi, I have updated to build 80025, everything seems to work ok, but most of machines that have been updated to the 8.00.22.w agent do not have the connect to pc button on the screen. I have checked this both through the inventory section, and through the reports section. I have tried re-installing the agent but this does not appear to make a difference. I am using IE 9, it also happens in Firefox. Can you shed any light on this. Thanks. Geoff.
How good is Opmanager in Linux?
How good is Opmanager in Redhat ? Planning to move from windows to save License cost...
Patch management in windows 7 home premium?
Is there any particular reason desktop central doesn't do patch management on the home edition of windows? Is it simply that it is unable to determine the patches that need to be installed or is it something else, as for the most part I would have thought the patching proccess is the same as the other editions of windows 7
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