Problem with MySQL Database
Dear Support, Good morning, The company acquired a Orizon version of EventLog Analyzer Professional with 300 hosts. We conducted a default installation of the product, with the MySQL Database. What is the maximum size of the Base in Gigabytes database support? Can I change to the Microsoft SQL? You have the procedure to accomplish this change? Thank you,
Exporting to csv does not give full log ?
Hi, i am trying to export a log to csv file for review, the log contains approx 431K lines of debug. When i try to export this to a csv it only show 20k lines of log. How can i get the full log exported, either to csv or even a raw format. Anyone with an answer quickly would be appropriately as i have 3rd party waiting to check logs. Cheers, RH
Getting the CPU dial to show custom monitor
Here is the problem I have The CPU Utilization monitor is incorrect in plotting the CPU for BIGip F5 1600 I Created a custom monitor which plots correctly How do I get the dashboard CPU dial to plot the custom monitor ? Thanks
two instants of SCP
Hello, We are planning to use SCP with our vendor, who also has SCP. However, every time there is a reply from each side, a new ticket is created. How can both companies that use SCP work on tickets together? Thank you
Changeing a windows workstation into windows server for CMDB
A windows computer running windows server 2003 is inventarised as a windows workstation in the inventory of SD+. Now I want to change it to a windows server to have a correct situation in the CMDB. Is there a possibility to addapt the CI-type of a item? Best regards, Mark Flothmann
Patch Status Mis Reporting
Hi we're running DC Build 80029 and finding that it is reporting all local and remote clients as healthy, which would be fine if it were the case!!. We run ESET Anti Virus which gives an indication of endpoint security status by changing the system tray icon colour progressively between 'green' for maximum protection, and 'red' for danger. Multiple clients are showing orange, which indicates several Windows updates are missing.Of the clients showing orange, ESET identifies around 35 missing updates,
Searching for systems by Service Tag
Hi all, Now a days more and more computer manufacture supply their machines with an service tag number. Usually this is an unique number which makes it easier for us system administrators to find the right system when it comes to warranty’s and stuff. Now that we use Desktop Central I thought that this was an very easy way to search for your machines in DC8. But I’m afraid to say that I’m unable to find any system by Service Tag. Is this something that must yet be implemented or am I just looking
Flash Player not list in the installed applications at the system details
Hi, I installed Flash Player 11.3.300.265 ActiveX as a msi-Datei on the clients successfull. In the Patchmanagement on the "system details" under "application" is the Flash player not list under the "Non Microsoft Products". The older Flash version are always listed. So I think Desktop Central don't recognizes flash. Updating patch status or a reboot from the client don't help. Is this problem known? Have other this probelm? Thanks for help. RH
report
Dear all There is a question that I have. In the report tab I want to report some data from those fields that I have created by my own in Service Catalog. but I cannot find Service Catalog additional fields in the report available columns. Where can I look for them and ho can I create a new report we those fields that I need to add in columns to report Any Idea? Regards Negin
support ESX5?
Hi, i want to monitor the CPU and Memory Utilization. can use SNMP to monitoring it? thanks, TS
ELA and DHCP
Hi, i have a question regarding ELA and DHCP. I ave some clients that connects to the lan in dhcp; i've added theme to ELA, but it cannot collect the logs, since its IP keep changing, and ELA isn't updating it. Why isn't ELA simple asking via dns for the updated IP, if the one that has configured doesn't respond? There is any way to achieve this? Regards, Mauro
OpManager Error 12029
Hi, We are using Opmanager to monitor WAN activity in real-time, and for that we set up a monitor in the communications department. The thing is, that after a while, Opmanager will start showing this error message: 12029: Unknown We have to clear that error window in order to keep seeing the real-time graphs, but since the browser is opened on a dedicated computer, directly connected to the monitor, this is not acceptable. Any ideas why this error happens? and more importantly how to fix
Solution format
Dear support desk, Is it possible to format the solution menu in a different way. Now the topic is set in bold characters while according to me it would be more easy to read, especially with lots of solutions to set the field<Title> into bold characters and leave the Topic in normal characters. Kinds regards, Raymond Boer
Desktop Central agent for MacOSx
Is support for MacOSx on the road-map for Desktop Central? I know I would purchase a bunch more licenses if that were available.
Domain and computer names?
Running Desktop Central Software Inventory Tool in Windows 7 on a stand-alone PC. MS asks me to click on Start and then right-click on Computer to get the domain and computer names. I don't have Computer to right click on. Does this software run in Windows 7 and on a stand-alone PC, or is there a way of bypassing these prompts?
Send incident to JIRA
We are currently using JIRA for project management issues. I would like to send incident from Servicedesk plus to JIRA. I already know how to do that. Servicedesk plus api to get incident and then push to JIRA using SOAP and add it as issue. However I would like to create a button is the incident screen on Servicedesk plus. This way the administrator can push the button to initiate the code that pushes the Servicedesk plus incident to Jira. The only thing I need is link of Servicedesk incident page
How to migrate users Firstname & Lastname
Hi I work for an Company that creates websites and it has internal server in Linux. We got all the users(publishers) in csv file format, trying to migrate them into windows 2008 R2 Active directory. The problem i am facing is the users are migrating with out any errors but their FirstName and Lastname are left out blank. There is no option in the template to populate firstname and lastname. My CSV file has 3 fields Firstname,LastName, GivenName. For GivenName i am using FirstName.LastName. I am
multiple emails
i created aliases for the multiple emails that i want in the service desk, but how to let it get assigned by itself what criteria should i put in the business rules
business rules
I created a business rule with some criteria so that the request will be placed in a certain group hoping that auto assign will distribute the requests with load balance, but it’s distributing them without considering the group that it was assigned to by the business rule.
The default report groups should be able to be removed or disabled for certain users
We don't use most of them, and it's confusing to users.
Allow new tasks and service requests to be created using an existing task or service request as a template (very useful feature for helpdesk setup)
This will make the creation of new categories and request templates much easier
Fault report to Service Request.
Is it possible to convert a Fault Report to a service request?
Request Type field vs Service Request/Incident
I'm trying to understand the difference between the Request Type field and the Service Request/Incident types of requests. In our Request Type field, we have three options: 1. Incident 2. Request for Information 3. Service Request Are these correlated at all with the Service Request/Incident requests? For example, if I create a new incident, but set the Request Type as Service Request, will it show up as a Service Request or an Incident in reports? If the incident I create isn't exactly a true incident,
import assert become error code
I use chinese version.After i import assert,non-english fileds are displayed error code.I think it is because language problem.can you help me!
When replying to requester the "To"-field is blank
Hi As this it the first time we've encountered this issue, I didn't want to create a support ticket, as it is only a very minor problem. We have 1 user out of 500 whom we experience this issue. Whenever I want to reply to a request raised by this user, the "To" email field is blank. Usually the requesters email will appear automatically. I can type the first name of the requester and then choose her from the list without any problems. This is easily something we can condone, but preferably we
Automatically populating information into a TASK that is generated by a form within the Service Catalog
As the title suggests, I need to find a way to automatically enter some information into a task that was generated from a from in the Service Catalog. Primarily, the ticket ID. I tied using the form of ##$RequestId## but this epically failed. I need this, as sometimes a ticket may need to be dealt with by people in the other IT groups other than the helpdesk. Thanks in advance for your assistance. Senior Client Technology Support Analyst Bird Construction Inc http://www.bird.ca http://ca.linkedin.com/pub/carlo-piva/31/267/a5b
Convert request into servicerequest
Is there a possibility to convert a regular request into a servicerequest in the actual version of SD+ 8017? Or in the new upcomming version 8.1? Is it in the API of version 8.1 possible to generate a servicerequest? These questions are important for the automatisation of the creation of new employees. Best regards, Mark Flothmann
auto assign
hello does auto assign rules conflict with business rules, i mean if i make a business rules for a certain group and i want to have load balance applied to this business rule, so the load balance will apply to certain technicians
Backup to network share in SDP 7.6.0
Hello, I am trying to determine if it is possible to configure the schedule backups for SDP 7.6.0 to write to a network share using a UNC path? In the Backup Location field, can I just put something like \\server\share\folder? If so, what permissions are required on the network share to allow this to work? Mapping a network drive is not an option since I need this to work without a user logged into the server. Thanks for your help!
Report for attempted logons
Is there a report that shows attempted logons and lockups ?
Sms code and Captcha verification?
Where I can set the length of the code you sent by sms? 8 to 6 digits. Where I can disable the second captcha validation of SMS metod? the function as the webadmin of >> settings policy >> advanced >> General >> hide captcha does not work. Athach image. Thacks!!!
Users require to enroll email when email address already populated
Good morning, Currently, when a user is created in our ADManager site with the 'Email Address' field populated, the user is still required to enroll an email address. This is very frustrating for our admins, since it adds an extra step for their end users in the self-service site when enrolling. I have checked with support and was informed that this works as designed, that you should be forced to enter another email address, and while I understand the logic, I don't think that should be the case
real browser monitor website login
If i want to monitor to see if our customers can login to our website. Would either the real browser monitor or the HTTPs-url sequence work for that? They have to enter an username and password to actually finish the login process
Printer Notifaction Question
We are doing an eval of OpManager and ran into this issue. We imported about 140 networked printers and we were going to setup a notification profile for them by using the wizard so we could do them all at the same time but it seems that option to trigger the notification "when any [selected] Print Monitor is down" is not available when trying to apply to multiple printers at once. It is available if you go into each printer and setup the notification there. Is this normal or a bug that can
Hyper-V Device Templates not working as expected
OpManager v9200 I have a 2008R2 Hyper-V Host with 8 Hyper-V VM's and when I add them to OpManager they get classified as 'virtual' devices but the VM's default to the VMWare Virtual Machine Device Template and the Hyper-V host gets both the Hyper-V Host Device Template AND the VMWare Host Device Template. When I try to apply the Hyper-V Virtual Machine Device Template there are no available hosts to select. I saved and then deleted the VMWare Device Templates, as they are not needed, and tried
Installing OpManager 9 with MS SQL database on an other server.
I want to install OpManager 9 using MS SQLserver on an external server. I have installed MS SQL 2008 R2 on Windows 2008 R2 and created an Named Instance NI01. In SQL Server Configuration Manager (Protocols for NI01) I have removed the value 0 for TCP Dynamic Ports, and used 1433 as TCP port. So dynamic ports are not used On an other Windows 2008 R2 server I want to install OpManager Central Server 9, but I'm getting an error after "Configure the SQL Server details": The error-message is: "Unable
How to make a report with page break
Hi all I Want to make a weekly time-spent report with a page-break after each Account Summary. Does anyboby know how to do that? Is it possible!? Thanks /Ronni
Upgrade to 8.1 layout issue
We have just done upgrade to 8.1, it is working fine, but the whole layout is just a but funny. I have cleared out all the cashe, temp files, cookies and tested on IE, FF, Chrome, and Safari and every where I get the attached issue. Looks like the buttons/tabs are not visible. Regards Mario
Evaluating and comparing values based on OID using scripts
Hi everyone, I am looking for a way to evaluate and compare values (based on OID) using script monitors. Assume that I have a device (.1.2.3.4) which reports its expected state (.1.2.3.4.1) and current state (.1.2.3.4.2). I'd like to periodically evaluate the values of the two states and compare them to check whether the current state is expected (i.e. no problem). The way I am doing it is querying from the OpManager database in script. Is this the only way? Is there any better, easier, less flaky
log files
Our server is running low on disk space and the following path is taking up most room: C:\Program Files\AdventNet\ME\central\logs_archive Size - 21.4GB. all files in are text documents, and dated today (20/07/12) and yesterday (19/07/12) Does anyone know if it is safe to remove any of these files? thanks steve
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