MySQL unable to backup and found error
please forgive my poor english.. I just found the system is unable to backup and when I study the error log from MySQL and found the following error: error row 2 the count of fields is wrong. When I google it, I found required to run the mysql_upgrade to fix the table issue. but I can't find it. Should I copy the mysql_upgrade from others?
Bind firewall analyzer log servers to single IP in multihome
I need to bind the firewall analyzer syslog servers to a single IP address on a machine with multiple addresses. Is there a way to do this? I searched the forums and found information on doing this with service desk but not with firewall analyzer. Thanks, Sherm
Storing attachments in a different drive
Just wondering how this feature is going to work in the upcoming release? I was looking at the beta version at beta.servicedeskplus.com and the new features look really good. The attachments piece, I assume is only functional on a LAN..? Any details would be appreciated. Thanks, Matt
SLA's aren't sending out e-mails
Just created a bunch of SLA's for our sites. To test it out i've put the escalation level 1 at 5mins and the escalation 2 level for 10mins. I create a job for myself and set the priority that the sla is attached too. The sla applies when i create the work order. My problem is I don't receive a escalation level 1 e-mail after 5mins nor do i actually receive a escalation 2 e-mail. Everything is fine with our exchange server and it sends e-mails from jobs instantly.
My technicians cannot log in!
In Admin > Windows Domain Scan, I have four domains set up. One is for the MSP account, the other three are for the regular accounts. Requesters can log in by navigating to http://servicedesk/site1, http://servicedesk/site2, http://servicedesk/site3, and only their respective domains appear in the "Log on to" box. But my technicians have no link to navigate to, and their domain does not appear int he "log on to" box at any of the above links, or http://servicedesk/. The only workaround I have found
Windows and Network Scan per account
Is it possible to schedule Windows Scan and Network Scan per account since we have support different accounts in different time zones. CHeers
Workflow Approval notifications are not being sent. However, Created & Rejected notifications are being sent.
I'm having an issue with Approval Notifications. When a request is approved, it is not sent to the Requestor and email addresses specified. However, requestors & technicians receive Created & Rejected emails just fine. Work Flow Setup: Requestor --> Approver --> Active Directory Thanks, Matt
SDP MSP Distributed asset scan
Hi, We have 2 problems/questions with the Asset Explorer remote probe feature. Our central SDP server doen't have access to the client site pc's and equipement. So we installed the Asset Explorer Remote probe on one of the client servers. We can now setup the central AE server and we have to select an site to which the scanned assets will be linked. Here starts problem/question 1. This customer have their servers centralized, so no servers on their sites. So the central AE remote probe has to scan
Forum assistance
I'd like to get some assistance with my forum account, specifically change my email address as I dont seem to have the option to. Who can I contact for help with this? thanks
Reporting
I am new to ADAudit Plus, and I have a question. I want to set up a report that will email me whenever an account is created by any users other than a specific user. In our environment, we automate account creation using a specific account, and I want to audit accounts that are created by users that are not this account. Any help would be greatly appreciated!
Technicial should not edit request details?
Hi all, I created a new technician role and gave them Closing Request, Resolving Request and Modify Resolution rights. This is for them to resolve and close the issues. But when I make this, technicians can also edit the request (subject, detals, etc) How can we solve this?
Is it possible to edit the DueBy Date when creating a request?
I see in a forum marked 4 years ago that this question was asked, I was wondering if there were any updates, if the ability was added, or if there were plans to add this functionality.
Monitor traffic between 2 groups of ip addresses
Hi, I want to graph how much traffic (in/out) is moving between two sets of IP addresses. I can create IP Groups and see how much traffic is coming and going from one group but I need info on traffic going between two groups. Is this possible? Thanks for any help/advice.
NetFlow Analyzer 9.6 Linux version Radius Authentication Fail ??
I download "NetFlow Analyzer Professional and Professional Plus Edition" Linux version for test ManageEngine_NetFlowAnalyzer_9600_64bit.bin When I test Radius account with my windows server 2003 IAS Radius. In logon page it always show "Invalid Username / Password". The windows IAS event show "(Event id 15) "A malformed RADIUS message was received from client XXXX. The data is the RADIUS message." The same test with windows NetFlow Analyzer 9.6 working properly. My Linux info. LSB Version: :core-4.0-amd64:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-noarch
Groups cannot be deleted
Hi all We can add new groups but not delete them. Even there isn't a Request or Task associated with those Groups (sdp1.jpg) We have 8.1.0 Build 8110 and updated our test-enviroment to 8112 - same problem. There is nothing to find in the System Log Viewer. Thanks
How can you edit the Dueby Date Request creation template?
I want to be able to edit the DueBy Date while creating the ticket.
drop down menus in 8111
since the upgrade to 8111 users with ie9 and chrome are displaying the menus in plain text and hard to click on the buttons.. with ie8 it it displays fine. anyone else having similar issues?
asset workstation reconcilation
Hello, I want to raise a problem I'm encountering, trying to reconcile software licenses coming from the POs with the softwares scanned by the application. When I select the reconcile option from the PO actions menu, the window pop up telling me that there's no workstation to select, even if there are hundreds of them, including the ones where those software are installed. could it be related to the site configuration? the site configuration has been changed a little and I suppose it can be involved
Prohibited Software Uninstall
I am attempting to get a full understanding of this feature and how it works. I know now how to enable and disable it. My next step is to start placing software in and have it actually do the uninstall. The first piece of software I would like to tackle as a test is Adaware I looked at the Uninstaller and found this: C:\Windows\SysWOW64\msiexec.exe /x {fc8208f2-b1c1-4253-9e89-d518e983b7bb} /q Is this what I use? If not how to I derive the uninstall string? Finally, is there a way I can
Alert profile criteria - Firewall Analyzer 7
Hi, How can i setup alert profile criteria for a particular port to be filtered from sending notification ? For example, i have an alert profile configured with criteria to match cisco ASA firewall messages with ID 106006 and i would like to add another criteria to EXCLUDE certain port number. Regards kok kiong
Delay in support center becuase of creation of reports
Dear Team, Kindly be informed that when creating report for our accounts created on the support center since one year it seems to be running but this report hangs after that.really i want to create this report for all customers within this period based on some conditions but with no success your response is highly appreciated
Some Historical graphs missing data
Hi, Since moving to build 9200 we've run into a couple of issues which have required a restart of the OpManager process. The last restart being on the 3rd of September. The service looks to be stable at the moment which means we receive SNMP traps from devices and OpManager sends email alerts for SNMP traps (node up/down, etc). However, while OpManager will create graphs for cpu, memory usage, etc., it is not writing this information to the "7 day" and "30 day" graphs. I can view this information
Is it possible to create a canned response in notification templates with a contact's first name only?
Hello, In the notification templates section, there's a part for creating canned responses. We can use the variable for contact name, but the pulls the contact's full name, while we only want the first name. We want to say "Hello John," instead of "Hello John Doe,", as this sounds more natural. Is there any way to pull only the contact's first name?
Groups cannot be deleted
We can add new groups but not delete them. Even there isn't a Request or Task associated with those Groups (sdp1.jpg) We have 8.1.0 Build 8110 and updated our test-enviroment to 8112 - same problem. There is nothing to find in the System Log Viewer. Thanks
Can we reply to user without using @ mail system?
I have installed the latest version of manage engine free edition. And also 1 requester is created. After creating a requester,the requester was able to send a request to administrator. When I tried to reply the ticket,it asked me to reply the mail with @ email format. Can I reply without @ mail format and putting specific name like "Tony" and reply directly to the requester?
Conversations and the NotificationContent table
I need to build a summary of requests with all details and contact associated for that job. I am building a report of a list of outstanding (open & on hold) requests with: Technician assigned to, requested by, time& date logged, request description and subject, work log technician, worklog description and time, conversation summary and description. I just cant find out how to join to the table [NotificationContent] which I beleive hold the coversation descriptions. Can any one help me out?
Java Problem
We are experiencing Performance problems with Opmanager in conjunction with Windows server 2003 32 Bit. Java is taking continuously 50 % or more CPU Load. We are running Java version 6 Update 35 (build 1.6.0_35-b10). The server itself is : OS Name & Version : Windows 2003, 5.2 OpManager version : 9200 (32 Bit) Working Directory : D:\OPMANA~1 Database Type : MYSQL Hard Disk Size : 49.98 GB RAM Size : 3.75 GB Processor Details : Intel(R) Xeon(R) CPU E5345 @ 2.33GHz Windows Kernel : 32 Bit Total JVM
Traffic in and out
Hi, I am checking only one interface( ingress and egress ) router but i have above 40 ip groups and i am very confused about the in traffic and the out traffic What is the meaning in/out traffic on the interface ? And what is the meaning in/out traffic on ip group ? Is it the same ? If you can send a draw it will best. Thanks Best regards Rafi
drop down menus in 8111 - servicedesk
since the upgrade to 8111 some users with internet exporer 9 and chrome are displaying the drop down menus in text. anyone experienced this? in ie8 the drop downs look fine.
Is it possible to make it notify user when the ticket was assigned to technician?
I'd like to make it send email to inform user that who is your ticket owner. Please adivce.
Nelflow doesn't show intreface utilization graph
Hello all, we have cisco device configured with netflow on it, in the same office behind firewall we have netflow server... from last one month we are unable to see any statistics regarding interface, netflow dashboard say's no flows recieved, but on cisco router i have verified with following command show ip cache flow show ip flow export that export destination,port setting is fine , router indeed export data to netflow server without packet loss... but we are unable to see any
Is it possible to make it notify user when the ticket was assigned to technician?
I'd like make it send email to user for inform them that who is his/her ticket owner.
Autofill Login
Yet another problem in my 2 days of trying OpManager/Netflow. Why are they automatically loging in with the "admin/admin". Both OpManager and NetFlow. I changed the password for the admin user and no matter what the login page is stuck in an infinite loop of trying to autofill/login as admin/admin.
Incoming Call alert Not Coming for Avaya PBX
Hi, We are trying to setup a demo SupportCenter Plus system for our office. We are not able to see any incoming call alerts on the application when a support representative is logged in. Outbound call alert is working. Need help on the same.
Helpdesk - Notification Rules (Custom Fields?)
Hello, I’m attempting to customize the “Helpdesk - Notification Rules.” In the option for “Acknowledge requester by e-mail when the request is closed,” I’d like to know if it’s possible to add a custom field (in the Service Desk/Ticket itself) in the e-mailed request. So, instead of just the predefined fields ($Category, $CreatedBy, etc), can a custom “Service Field” from the Service Catalog be added to the “Notification Rules” e-mails? (And if so, what are these fields named?) Thanks in
Turn off Asset Tracking in Purchase Order module
Is there any way to turn off Asset tracking in the purchase order module? We just want to use PO for the tracking of what items have been ordered, and when they came in.
NetFlow Plugin "Oops looks like a few tables got corrupted"
Trialing OPManager/NetFlow Plug-in and well.. Not a good start. First of all OpManager can't install to an existing DB, but must create it itself. Worked out around that. Now trying to install the NetFlow plugin, everytime after install I get stuck with the "Oops looks like a few tables got corrupted. Don't worry. Run RepairDB.bat ..........." Well RepairDB.bat does nothing of use. Thinking the NetFlow plugin had a fit due to me using a different SQL Database than the installed one, I started fresh.
servicedesk 8112 hotfix failed
last friday we upgraded from 8027 to 8111 with no issues. today we noticed 8112 (hotfix for search issue), decided to apply it but the upgrade failed and my options were to restore from backup. i'm currently restoring back to 8111 (hopefully it works), but what log files are needed for you guys so the error can be fixed? thanks
Delete all the departments
Hello, i was wondering how can i delete all the department names The problem that i have some that are in grey and are being use by another module. I want to delete them so i can import the new and improved AD. Is there a problem? this deletion will affect something? Thanks! Andrei
Report Needed - Average Time to Close Ticket by Month by Request Type
Need some help in producing a new query report for Average Time to Close tickets by Month and by Request Type.
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