Technicial should not edit request details?
Hi all,
I created a new technician role and gave them Closing Request, Resolving Request and Modify Resolution rights. This is for them to resolve and close the issues. But when I make this, technicians can also edit the request (subject, detals, etc)
How can we solve this?
I created a new technician role and gave them Closing Request, Resolving Request and Modify Resolution rights. This is for them to resolve and close the issues. But when I make this, technicians can also edit the request (subject, detals, etc)
How can we solve this?
Topic Participants
Burak Tibet
ServiceDesk Plus
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