To test it out i've put the escalation level 1 at 5mins and the escalation 2 level for 10mins.

I create a job for myself and set the priority that the sla is attached too. The sla applies when i create the work order.

My problem is I don't receive a escalation level 1 e-mail after 5mins nor do i actually receive a escalation 2 e-mail.

Everything is fine with our exchange server and it sends e-mails from jobs instantly.