Need help on SysLog Rule - Match text using Regex
Hi, I would like to exclude OpManager from triggering alarm by putting some "matching text" in SysLog monitor. So i need some help on Regex to exclude certain words / string from the syslog messages. E.g: Invalid response packet from host - LINE 1 This is testing message - LINE2 How do i exclude "Invalid response packet" from triggering alarm? From the example given in help card, i can do ^(?!.*Invalid).*$ but i want it match "Invalid response packet" After that, how do i exclude "testing message"
HOW TO SET AN AUDIBLE ALARM FOR CPU AND BANDWIDTH OVERFLOW?
Good Mornning, We are monitoring routers and switches cisco and what we need to do is to set an audible alarm which sounds after CPU PROCESS and bandwidth interfaces overflow a defined threshold. Can somebody tell me how to do it, please? Thanking you in advance. Attn. Roger Majo
Folder size monitoring (increase or not)
Hi all, I wanted to know if there's a way to monitor if a folder size increase and raise an alerts if the size doesn't. I've found this topic and I hope that something have been done since last 5 years in OpManager. https://forums.manageengine.com/topic/folder-monitoring Regards
Netflow Analyzer 9.6 flow storage for unmanaged flows
We have NFA 9.6 (build 9600), and I've noticed a large flux in disk space from day to day. So the question has come up, "is NFA also storing data for unmanaged interfaces, or does it solely log data for managed interfaces?" The reason this comes up, is we're using a mirroring server to redirect netflow from 1 IP address to serveral others, one of which is our NFA server. The mirroring server isn't able to limit the flows to NFA by device, rather it's an all or nothing setup. We want to make
Interface status down after i select interface to monitor Bandwidth
After i have select interface for monitor bandwidth when i change to main page of bandwidth monitor it have show all interface that i select.All interface on this page show status down. But at the physical interface on device is not down. and you software cannot harvest data from my device. You can see the pic on attach file for more detail
IP Address Manager
Ive created custom colums in order to identify certain things in a IP/Host over a subnet. For example, username, date, hostname.. After next subnet scan this fields goes empty every single time, and after some researching we have found that the host IP is being removed and rediscovered each time. Why is this happening? ARP table in router is ok, IP is responding. Salutes
Get data from web service / API OR Integration tools
Hi, I need a feature in Application Manager that get data via web service or api or database query to show in any web pages (sharepoint web part or asp.net and ...) Thanks in advanced.
Take our quick survey on Storage Area Network (SAN) monitoring
As part of our continuous efforts to provide you better real-time visibility into application performance, we’re working on enhancing our storage monitoring module (SAN & NAS). We’re planning to provide built-in support for major storage vendors like EMC, IBM, NetApp, Dell, HP and Hitachi. That would mean keeping tabs on the performance of applications as well as storage devices from a single management console. A connector to ManageEngine OpStor was our first step towards this goal. Now we want
export requesters
hello i need to export the requester list from SD+ with all the information they have (id, department, phone, site,.....)
Execute a program
Hi There I am completely new to this so bare with me! :) I have Opmanager installed on a xp machine. When I try and setup a alarm prfile to execute a program it doesnt seem to run. below is the input. im sure something is wrong and its user error. Command Name :C:\notepad.bat Cheers
Call Log Suggestion
One suggestion or the future. Once a support file has been created for ManageEngine we get an automated reply to confirm; "Your file has been uploaded successfully to our server. We will contact you as soon as possible" But there's no call reference number included? Once a support engineer follows up the automated email with a response the call number is included but could I make a suggestion that a call reference is assigned from the initial automated response? It makes things clearer when
OpMgr stop collecting data on Linux after server rebooted
Hi We have scheduled one of the server to reboot on weekly basis. Right after the server rebooted, OpManager stop collecting the data - doing test monitor also failed. Test credential is success. Please help to check further on this. -- Regards, Anandharaj System Engineer (Unix / Linux)
Ability to show planned maintenance on TV/Wallboards.
One of the things we would find really useful would be to be able to goto a URL which doesn't require login which then displays a list of planned service maintenance activities due to be carried out that day/week. Within our business we're now using TV screens around the company to update staff, and we currently have to do this manually
WorkLog Customization
Hi there, I am wanting to customize and change the some of the fields in the Add Work Log screen and increase the default size of the Description text box to atleast 3 times its size by default. I want to remove the following fields completely: "Technician's Cost per hour ($) "incident Cost ($) Can anyone please assist. Cheers. Tony.
Leave type schedule for approval tickets
Dear all There is a question That I have Technician A is on leave for example for one week and there are some tickets which come to him. I set the leave time and Backup Technician during those days for him but there are some tickets which require his approval to send to the respective technician. With this configuration those ticket remains in Technician A' list which I don't want Could you please tell me What should I do to not to do it manually? Regards Negin
Move Reply/Forward buttons in conversation threads
Hi, Could someone please let me know where the HTML/XSL can be found which creates the Reply, Forward, View History, Split as New request and Delete buttons in the incident conversation threads? To be perfectly honest, I've given up waiting for you guys to move it to the top of each reply (like any normal email client) so I'd like to add it myself for our system. I'm sure I can find it myself, but I thought it'd be easier if someone there was able to let me know. Thanks, Andy
Fully patched systems show up as vulnerable
I have systems that show they are vulnerable and need MicroSoft Patchs (105 total) but the computers are fully patched. Desktop Central was installed 8/10/12 and the last scan in the Highly Vulnerables list also shows 8/10/12. I need to schedule this scan but have not found out how. The systems were checked yesterday and they perform automatic updates. Interestingly, these systems show under the inventory report that the last successful scan was 8/30 and they showed 8/29 yesterday. What am I overlooking
Conversion from kbps to Mbit/s -> Gigabit/s
Hello, is there a way to change the speed rates which are displayed left from the graphs from kbps to Mbit/S or Gig/s Thank you. Greetings, Chris
Software usage
Hi, we are trialling Desktop Central as a possible replacement for LANDesk Mgmt Suite. Software usage reporting is critical to us, and whilst this product reports on usage a the Software level, no matter what I do, at the computer level software usage is always reported as UNKNOWN. The software compliance reports are only based on installed vs # of licenses. I also need to know if software is installed, is it being used, so we can harvest unused licences back for reuse. Why am I only getting UNKNOWN
What are the difference between CMDB and Asset management ?
Hello, Is there any relation between Products and CI Types (on CMDB) ? When I need to add a new asset (a printer for example), where should I go ? Should I need to create a new Product and then create a new asset of this product ? Or should I need to create a new CI from CMDB ? My version is 8.1.0 Thank you.
Apache version
Hello, With the newest hotfix, 80039, what version of Apache is being used? Thanks a bunch! Gary
Email response to ticket functionality
I am trying to understand the email conversation and re-open ticket functionality. I have done some searching on the forums and understand that once a response is made to a request via email from the requester, the response is not added to the request, it will just create a new ticket based on the response. Is that correct? Can emails convos be added/updated to requests by making sure the request ID is in the subject field? Also, because of the above I have put in the spam filter in the Mail Server
OpManager SQL DB Creation
While installing OpManager you are given the choice to use a MS SQL backend. Unfortunately, the installer won't allow you to use a pre-created database. It has to create the DB itself. The default created database uses terrible initial size and autogrowth settings. I don't want Manage Engine to tell me what use here. How can I pre-create the database and just let the installer populate the tables without having to let it do the actual DB creation?
business rule data model
is it possible to get the data model for the business rules, I mean, the tables where the sql query is stored to check if a request match with the criteria specified in the business rule definition I've discovered so far rule_selectquery rule_wofield rule_wostate ruledefinition rules but not the query definition to trigger the action defined in a BR thanks in advance
After upgrade to 9200, "Consecutive times" no longer respected for threshold alarms
We've got most of our alarms set to go off after threshold is violated 5 or 6 times in a row. After update to 9200, alarms get activated after threshold is breached JUST 1 TIME.... This is generating a lot of false alarms for us!
Maximum capacity of request description
Hi, What is the maximum capacity of request description? Thanks,
Selective notifications to requesters on SDP 8.1
Is it possible to configure selective notification in SDP 8.1? For example: Set a business rule to the arrival of an email. I need to create the ticket but do not send notification to the applicant and also send notification of closure or resolution. Note: It is only for a particular applicant, for all other applicants are kept all notifications. Thank you very much, Mauricio
Using the NetFlow Analyzer to log network HTTP requests
I am looking for a solution to monitor internet activity of the users on our network. I have our firewall already under monitoring in OpManager and can easily turn on logging for all HTTP requests. I was curious, can I use the NetFlow Analyzer to generate a list of sites visited? If so, what would I need to do? Ideally I would like to be able to see the source IP, destination hostname/IP, and length of the session. Thank you.
Opmanager time problems in reports
I am running OPManager in my environment but I am having a time problem. My System on which I have install OPManager is having a correct time in PST. but OPManager is showing its time in ACT. Kindly guide me how to change or edit the date and time settings in OPManager. Treat it as urgent because it is directly reflecting my uptime reports. please see the attached file of time problem as i need PST time Waiting for your urgent and positive response.
requests not pulling data
requests not pulling Data for some technicans
Request has 2 different request numbers
A request was set up with one number, and email reply within system came back with a different number. Please investigate and advise.
Access to a Technician's tickets
Hi. Just saw behavior in SDP that leads me to believe that when a technician is demoted to a standard requester, they can no longer see tickets that they generated as a technician. Can anyone corroborate this, and if it's true how can the issue be rectified? I'd like to change a technician into a requester, but I want them to be able to see all the tickets they created as a technician. Thanks
Tickets aren't being marked as read in Version 8
I'm using version 8.0.0 (Build 8000) and tickets don't get un-bolded when I read them. We were previously on version 7 for several years and began upgrading and with each upgrade something broke worse and worse until the final version 7 build wouldn't even load the app. After upgrading to 8.0.0 everything clicked back to working so I was afraid to upgrade further. Any chance I have a setting that needs changing to get tickets to unbold themselves on the "Requests" page after I view them? Thanks!
Custom report to find all cleints with RDP enabled
We have 3 ManageEngine Products. ADManager Plus Service Desk Plus (enterprise) Desktop Central (Enterprise) I have been asked to find out which clients have RDP enabled. I am unsure how to exactly to pull this request as I'm not seeing these options in the reports for any of the three products. Is this something that can be done through a custom report? Assistance is much appreciated. Senior Client Technology Support Analyst Bird Construction Inc http://www.bird.ca http://ca.linkedin.com/pub/carlo-piva/31/267/a5b
EventLog Analyser support for IBM N3300
Hi We have moved from a Windows based File Server to a NAS ( IBM N3300) as a filer for a File Server .We are not able to add the same in Event Log Analyzer ( Build 7001) to pull any kind of logs from this device. We are interested in Object changes, Deletion, updates, audit changes on the filer. How do we go about it thanks Vadiraj
OCS 2007 support
Will ADManager support OCS 2007 users?
OCS 2007 and Enhanced Presence
I was having a problem with my OCS accounts that were created by AD Manager were not automatically enabled for Enhanced Presence. This was not letting the users log in to Communicator... which is a bit of a problem. I finally solved this by using a script in the OCS 2007 Resource Kit. I have a scheduled task that runs every 30 minutes to enable Enhanced Presence for current OCS users You need the LCSEnableConfigureUsers.wsf script from the Resource Kit placed in a directory and also create 2 text
Syslog server and ELA Free Edition
Hello, Does the 5 hosts limit of the free version apply to syslog messages received through UDP ? Best Regards, Didier
Reporting Object Access on a Particular Folder on a Host
Hello, I was wondering if it is possible to use Event Log Analyzer to report on events on a particular folder on a server. For example, D:\Test Folder. I have set up auditing on the folder within Windows, but would like a way to report all user activity on just one particular folder. Hope someone is able to help. Thanks
New request is created when request is moved to different BU
Hi, I'm trying to use multiple BU's for our organization. Our organization is setup like this: - We have a help desk that assesses all incoming mail. (We made this "DBU"... is that OK?) - We have several BU's that handle different parts of our customer base - Help desk moves a request to the appropriate BU after arrival of a new request. It's important to understand that BU's don't have their own external e-mail address, all their conversation takes place using the "general" e-mail address (support@mycompany.com)
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