Leave type schedule for approval tickets
Dear all
There is a question That I have
Technician A is on leave for example for one week and there are some tickets which come to him.
I set the leave time and Backup Technician during those days for him but there are some tickets which require his approval to send to the respective technician.
With this configuration those ticket remains in Technician A' list which I don't want
Could you please tell me What should I do to not to do it manually?
Regards
Negin
There is a question That I have
Technician A is on leave for example for one week and there are some tickets which come to him.
I set the leave time and Backup Technician during those days for him but there are some tickets which require his approval to send to the respective technician.
With this configuration those ticket remains in Technician A' list which I don't want
Could you please tell me What should I do to not to do it manually?
Regards
Negin