Selective notifications to requesters on SDP 8.1
Is it possible to
configure
selective notification
in
SDP 8.1
?
For example: Set a business rule to the arrival of an email. I need to create the ticket but do not send notification to the applicant and also send notification of closure or resolution.
Note: It is only for a particular applicant, for all other applicants are kept all notifications.
Thank you very much,
Mauricio