Hi, we are trialling Desktop Central as a possible replacement for LANDesk Mgmt Suite. Software usage reporting is critical to us, and whilst this product reports on usage a the Software level, no matter what I do, at the computer level software usage is always reported as UNKNOWN.

The software compliance reports are only based on installed vs # of licenses. I also need to know if software is installed, is it being used, so we can harvest unused licences back for reuse.

Why am I only getting UNKNOWN usage, and can I get a report at the computer level of specific software (eg a group of applications..Office Std, Project, visio, etc) thats shows what is installed and what the actual last usage and how often or how much.

If this product cannot provide this then it is not the product for us.