Attachment download error
Guys, We migrate SC Plus from a Linux server to a Windows Server. Every thing worked fine except the download of solution's attached files. This is the issue: 1. All files attached to SC Plus while it runned in Linux environment returns a error message. We found these line in log file: [13:41:34:821]|[08-15-2012]|[com.adventnet.servicedesk.helpdesk.workorder.action.WorkOrderColumnTransformer]|[INFO]|[24]|: Error !!!. Table header value not found for key - | [13:41:34:821]|[08-15-2012]|[com.adventnet.servicedesk.helpdesk.workorder.action.WorkOrderColumnTransformer]|[INFO]|[24]|:
Looking for Hosted Solution
Hi, Please let me know if you are offering hosted solution of SupportCenter Plus.
Change mailserver directly in DB
Hi When I import the production DB into our test environment I would like to change the mailserver before I start up ServiceDesk. Is this possible? Best regards Peter Samuelsson Sodra Skogsagarna
Enhancement request
Hi, would it be possible to add the options to expand the action drop down menu. Our technicians prefer having the actions directly accessible from the interface instead of going through the drop down menu. Also, is it possible to have the option to have the work log in the request description (like it was before the upgrade to 8.1) instead of being in a separate tab? Thanks!
Memory Dial problem
Hi, I'm configuring the switches and it has the problem. The Memory of switch dial is showing wrong number. As you see, SNMP value is 49% but dial is showing 12%. Is there any way to solve this problem? Thank you in advance.
SQL Query Utilization Stats
Hi, Can you tell me which table holds all the data for disc utilization? Thanks.
Report Time Windows
I'm currently evaluating OpManager with a view to it replacing our current monitoring solution. One of the things that could well make my mind up is the reporting function. We have to produce monthly availabilty reports for areas of our network. Most areas have operating hours of 8am to 10pm on weekdays and 9am to 6pm at weekends although these vary across the network. Is there any way of customising the Time Window option for reports? The only choices available are All Day and 8am to 8pm. It would
Automatic work log time tracking
It would be nice if there was a timer that would automatically start when I open a request to work on it. Then when I navigate away from the request, or mark it closed, I am prompted to describe the work I did (as a work log entry, I suppose?) and SD+ would pre-populate how much time I spent working on the request based on how long I had the request open in my browser open. Thank you.
exchange 2007 displaying N/A
Dear Team, We are not getting any exchange related data, we have provided the exchange admin's wmi credentials and they are passing in credential test. We are getting performance (cpu, memory) data but not getting the exchange data. Build 9200 exchange 2007 OS windows server 2003
MSP account
hello i need to know what is the difference between the MSP account (first one in configuration) in the ADMIN tab and the accounts in the 3rd part of the configuration,
block Internet Explorer Configuration like the image.
Hi. I need help to block Internet Explorer Configuration like the image. I want use the registry key like the image.
Service catalog, task access before approve
Dear support. I configured workflow in service catalog, there are two tasks, one depend on another. I added approval and marked "All the configured approvers have to approve the Service Request." and "Do not assign technician before Service Request is approved.". But still technicians get their task before approve and without dependings, they can close dependent task before the task which it depend. How can I prevent it ?
Bussines rules by status
Hello, I want to create a bussines rule by Status, but I can´t, because in the field Define rule, this criteria is not How do I do it?
update error 8027 to 8100
Hey, when you update the progress reaches 98% then, - error logfile to confuse the following lines: 27.08.2012 0:25:32 [com.adventnet.updatemgr.util.ConfUtils] [INFO]: url :: [jdbc: mysql :/ / localhost: 33366/servicedesk? & UseUnicode = true & characterEncoding = UTF-8] 27.08.2012 0:25:32 [SYSERR] [INFO]: Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.mysql.MysqlSQLGenerator javax.naming.NoInitialContextException: Need to specify class name in environment or system property,
I need to know if ServiceDesk Plus can send data to other applications
I need to know if ServiceDesk Plus can send data to other applications. regards, Mauricio Fuentes
Edit Solution, Incorrect Russian translation
SupportCenter Plus Version : 7.9.0 Build Number : 7902 1. Edit HTML: 2. Insert image: 3. Keywords:
Automated recreation of the solutions topics based on Incident Category, Subcategory, Item list
Is there a way to automatically remove all the existing Solutions Topics and rebuild the list based on the current Incident category, subcategory, item structure?
PO attachments not accessible by approvers via browser
Hello, Things were moving smoothly until we upgraded to build 8015. After a purchase order is submited approvers are not able to access the attachment through the hyperlink sent to them via mail. In the cause of accessing the attachment a blank tab opens instead of a pop up to allow the file to be opened. Apart from using IE 8 we've tried other browsers mozilla, google chrome but all efforts have proved futile. I have gone ahead to upgrade the new build 8016 but we are still experiencing the problem.
Discovery and inventory of communications devices in SDP 8.1
1._ Can i automatic discovery of communications devices such as switch, router, etc? 2._ Can i manually enter a communications device to the base of IT assets? Thanks, Mauricio Fuentes
Migration between editions/products is possible?
Dear support, One of our customers interesting in such question: After his license is expired, is it possible to migrate from SDP to SDP MSP? Or for example from SDP Enterprise to Standard or Professional? We have several customers that already order license and use your product, and they are interesting about possibility of changing version/edition later if it is possible. With best regards, Sergii Vinnikov
Which table contains the date and time a request was made
I am unable to find this information in the workoredr table.
Bug with Change Titles
I have discovered a bug with the Change Module. If the Title ends with a "\" (backslash) you receive an error message when submitting the change for approval. Version 8.1.0 Build 8110
Technican can only create requests as a requester
Two of our technicans has a strange problem, I doubt if I have done something stupid... just can't figure out what it is. They log on just fine, and are able to see their requests, he can solve and close their requests. However, if they try to create a new request, they only get the template requesters should get. They can't set other requesters, nor can they assign other technicans to it. I tried giving admin permissions, and did not help. Is there some sort of permission that I'm not seeing, or
Enrollment Notification
Hello, I scheduled a enrollment notification based on a policy. My problem is that all users received this mail included disable users. How to exclude disable users ?
Description field blank
Ever since upgrading to 4108 from 4104 when we open a ticket the description field is blank, if we hit f5 to refresh it then appears. We upgraded to 4109 this morning hoping that would fix it, it has not. Yes we have cleared cache, tried different PC's, different browsers, the problem is the same. If we hover over the ticket in list view, the description appears, if we click on the ticket the description field is blank. Help !
Technican list empty, when a certain technican should be shown
I'm having a small problem here. Today I created two technicans. When I created a new request, the technican list would be empty. If I would pick a group first, and then a technican, it would be fine, just as long as these two technicans weren't members of the group. After doing some troubleshooting, I found out that I forgot to add them to all our sites. After doing that, one of the technicans is working. The other still dosn't. So actually, if we edit a request, and try to assign it, we will
Please HELP - Business rule and autoasignation techinician
Hi, I’ve configured this business rule in order to assign automatically all the requests created by the users (without category/subcategory) to the group “LOCAL SUPPORT MADRID” . The Brule seems to work because I receive the email confirming that but the request is not assigned to the correct group. Can you help me ? im in a hurry
Issues when editing purchase orders
I have created a Purchase Order, Items were marked as received. I then edited the PO to make some notes in the Remarks section and now seams to be stuck at Pending Approval and will not move to the next step. Required By : PO Status : Pending Approval Under actions > Submit for approval >Which goes to the approve tab and it shows approved. Having another user trying to approve this make no difference Please advise
Hide the Domain Option
Our department has many workstations that are not part of AD nor do they have consistent WorkGroup names. We have customized the DC Agent installs by Branch Office. Is it possible to make the Branch Office selection the only selection in the Inventory?Computers screen? We desire to select the Branch Office without having to scroll past the Domain (workgroup) names. Thanks, MIke
Update the list of SMS modem supported - PLEASE
Hi, could you kindly update the list of modem supported by OpManager and Application Manager? The list you provided is outdated. The modems and the phones are out-of-sale. It is completely useless. http://www.manageengine.com/products/applications_manager/help/administrative-operation/modems-supported.html Siemens C45 ?? Come on .... I bought a modem and it respond to all the requirement, but it doesn't work. I already open a ticket but the support is still not able to find a solution. Take some
Monitoring ESXi v5
Hello, Is it really impossible to monitor VMware ESXi vSphere 5 ? Can you tell me if the problem below can be resolved ? I tried and when I enter the credential (via "Edit Monitor") I have errors : "Please crosscheck whether 1) Host server is running properly 2) Host server port is accessible. If the server is behind a Firewall and if not accessible, then open the port by configuring firewall." So I don't receive the data (CPU usage, Memory, disk , etc.) in App Manager. For information on the server
LDAP import fields
Halo! We are neet to import more field than have in manage engine interface For example How can import field mobile number or Location from LDAP ? Best regards, Mikhail.
Automate Patch Deployment - Scan at startup and install at shutdown?
Hi all We use the Automate Patch Deployment feature (Scan systems, download and deploy approved missing patches) to scan all systems on a daily basis and install any missing patches which were approved before. If a computer is not switched on at the time the task runs, the missing patches are obviously not going to be detected and not installed. Is there an efficient way to circumvent this? As an example, is it possible to configure the automate patch deployment task to scan the computers at startup
How to export configurations?
Hi there We use several independent Desktop Central servers. We do however need certain configurations on all servers. Is there a way to export a configuration from one server and import it into the others? In case the management console does not offer such a feature, is there a way to copy the configuration somehow from the Desktop Central installation folder? Thanks for your help Stefan
Performance Monitor
Dear all In a device which is discovered the SNMP works fine and in Device Details the connection for Test credential with specified SNMP passed. But in Process Monitor some of them like for example backplane utilization does not work while I Click on Test Monitor. It gives me below errors : Possible reasons 1. Check if SNMP is enabled on this device. 2. The SNMP request might have timed out 3. The OID may not have been implemented in the MIB. 4. The device might be down I am sure about number 1,
Different Views for different users in OPM
I want to be able to split up devices - namely IT-group1, and IT-group2. Neither group should see either other's devices, but they should have full access to manage their devices I understand Business Views, but the problem there is that the users don't have access to all the other options, like netflow, virtualization, IPAM, NCM, etc... I'd like to do to this without setting up a second central server and dealing with licensing for the two different IT groups. When I create a test business group
Adding image to the Helpdesk - Notification Rules
Dear Team, Can we add image into the Helpdesk - Notification Rules in each of the notification message been send to the user when logging call etc Current setup Send all e-mail notifications in : Rich Text format (HTML) Service desk version 8.0 Build 8019
OpManager cannot integrate with Servicedesk
Dear all There is a problem that I have While I try to Integrate OpManager with ServiceDesk it gives me an error which ic "Unable to fetch values from ServiceDesk, The server might not be running or the network traffic may be too high" But the Server is running correctly anf network traffic if fine too. Could you please tell me what should I do to solve this problem Is there any specific settings that I need to do ? Regards Negin
E-Mail Command Settings doesn't work
Hi! Аfter updating to version 7910 in settings there was "E-Mail Command Settings". In attempt to pass to this section of the menu we see this message:
How to fetch Specific Day Report of my Server ?
Dear All! As far as Managing Engine stores statical report of my different server components timely/hourly/monthly and even yearly. How to fetch report of my server of a specific day, Like 24 august how was my server functioning.(CPU,RAM,Disk Util etc..) and I should be able to save it as a PDF File. I can fetch reports of last month, or last week or even last year but can't fetch a specific day. Please Help Me. Best regards
Next Page