Search by tag
According to the release notes, it should be possible to search by tag. (build: 7601) Tags Option to add new tags to requests Option to set an already added tag to a request Option to search on the associated tags. I succeed to create and add tags to requests, but I have no idea how to search for a tag... I tried typing the tag in any of the search boxes, but that did not work... How can I find all issues with a particular tag?
IP range instead of domain?
does desktop central have the functionality to discover machines via IP range instead of what's listed in the domain? For example: If a company had 3 sites and they all had different subnets (10.1.x.x, 10.2.x.x, 10.3.x.x), it might be beneficial for speed purposes to install desktop central on a machine at each site and just have that machine control the nodes on that particular subnet. That way it's not going across the all subnets to apply patches (which could be painful if the WAN is put together
Add machines by IP range and not domain
does desktop central have the functionality to discover machines via IP range instead of what's listed in the domain? For example: If a company had 3 sites and they all had different subnets (10.1.x.x, 10.2.x.x, 10.3.x.x), it might be beneficial for speed purposes to install desktop central on a machine at each site and just have that machine control the nodes on that particular subnet. That way it's not going across the all subnets to apply patches (which could be painful if the wan is put together
Preventative Maintenance - Changing to one time Schedule
Morning, We've been having an issue recently where Preventative Maintenance tasks are changing themselves to one time only events with no scheduled time. In the past I've rescheduled the PM tasks and it looks fine for a while, then the PM's stop generating and the schedules have changed. What can I do to resolve this issue. I'm using Service Desk - 8.1.0 Build 8105. Thanks Jonny
Setting up email accounts for escalation levels in SDP 8.1
In "Service Level Agreements" i´m enabling escalation levels, but I can not write email boxes other than those registered in the database of ServiceDesk Plus. I need to configure additional mailboxes, SDP may solve it in version 8.1? Thanks, Mauricio
Cannot allocate more than 100 users to a CAL software license
In ServiceDeskPlus On demand, I have a software license for 240 user based CALs. When I select a whole bunch of users (230 of them) and click the add button, then click save, I get an error message: "The maximum number of values for Allocatetowslist cannot exceed 100" There doesn't seem to be anyway around this- or am I doing something wrong?
Asset Managment Agent - Deploying to an entire subnet
Hi Everyone, I'm pretty new to servicedesk plus but have a requirement to deploy the asset management tool in a fairly short timeframe. Due to the nature and size of our organisation I dint want to deploy to an AD domain but would like to roll out on a subnet basis. Question: Is there a way to deploy to an entire subnet? I can only find a way to deploy to a single device on a subnet, or everything?? Cheers Rob
How to reopen a closed change request?
How would I reopen a completed change request? I am testing it out, and if I manually change the status field on the edit screen of the change request, clicking the save button does nothing, and the change request is not updated. I don't see any error indicating why the status could not be modified.
SLA per product and account
Is it possible to make a SLA which isn't site based, but on account level, and depends on the selected product? Our company has several products on which a customer can choose different SLA's (Bronze, Silver, Gold) It is possible that a customer has multiple products, but all with different SLA's. What we can do, is setup custom SLA per account per site, but the management would be immense... Can we setup some kind of top level SLA's and select the appropriate SLA per account per product? Regards,
CCleaner and Chrome
This morning when I got to work I discovered that CCleaner and Chrome had been installed throughout the organization. I had not pushed either out via DC, so I am a bit puzzled as to how it got pushed out. The automatic patches were pushed out yesterday afternoon, so I am thinking that it must be related to that. Is there a specific log I can look at that will show me how this occurred? Thank you
Custom Attribute (date of birth)
Hi there, I need to ask how to allow users to enter their date of birth using the Self Service application. I have extended the AD schema and the attribute (dateofbirth) field is in the 'generaltime' format. I am able to add the custom attribute (dateofbirth) on the self service layout for the user, but I am just no sure on the setting to use to get a date field into AD without getting the error : error code - 8007200b: administer credentials in ....... Please help? kind regards Steve
Issues changing the default design
Hello I already installed the service pack 3.1 for ADSelfService Plus, but the issue I have right now, is when I want to change the default design, the IE screen turns into a grey color and don't let me to chose any option. Please help me to resolve this issue Thanks
Creating Subgroups in Custom Groups
Researching the forum, I am surprised this has not be requested already. We are a large organization, patching servers is a defined process where we have to identify a group of servers we are patching, which patches are going to be applied to the servers and a proposed schedule on when it will be performed. After much deliberation with various departments and approvals, we schedule group patching. We generally call them distribution groups, we usually have about 15 to 20 servers per distribution
mail server certificate
My exchange certificate expired but now renewed, I am getting problem in my ServiceDesk Plus Helpdesk - Mail Server Settings. showing error below. How to update my certificate in ServiceDesk svr? FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate.
Opmanager installation with IIS hosting
Hi, Can you guide me with the process of hosting Opmanager in IIS7. Please help Salman
API - functions
Hi, are there no functions in the API to get groups ,support reps.,status,priority ? Best regards, Valdi Hafdal
Where is the request date/time stored?
I can only find the created date/time in the workorder table but not the request date/time as input by the user. Please assist.
How to move Mysql Data to another drive?
Hello everybody, I want to know how to move the MySQL data that are located by default in "C:\Program Files\ManageEngine\Exchange Reporter Plus\mysql\data\erp" ? I was almost out of disk space on drive C: and I would move them to another drive. Otherwise, you is it possible to configure the data retention in order not to saturate the disks? Thank you for your assistance.
Netflow Analyzer with Cisco Sup2T
Hello, we have on a VSS seven ethernet Layer 3 connections (OSPF) to our branch offices. As the Sup2T has improved netflow capabilities we have following configuration: flow record CORE-FLOW match ipv4 source address match ipv4 destination address match transport source-port match transport destination-port match flow direction collect counter bytes collect counter packets collect timestamp sys-uptime first collect timestamp sys-uptime last ! ! flow exporter NETMANAG destination 192.168.1.1
Restrict attachment size
Currently SDP limits the size of an attachment to 10MB. To change the attachment size requires a modification tothe global config file. Should the global config change as a result of a patch application, any change made to atatchment size in global config will revert to the default 10MB. Administrators should have the ability to set the size of an attachment. This change should not be lost due to upgrade or patch application. Administrators should also be able to turn off the attachment feature
Selected Routers Health Report
is it possible to modify the Routers Health Report to only include selected routers from a Business Views and not all routers? thanks
Looking for Hosted Solution
Dear Support Team, Please let me know if you are offered hosted solution for Customer SupportCenter Plus and pricing. Thanks, Ali
Mail Server Settings
Hi, I am setting up the trial of the Standard Edition, and am having problems with the Mail Server settings. No problems with SMTP, but amd tearing my hair out with IMAP. Our mailserver is Zimbra - I have tried using IMAPS (both with and without TLS), and am getting "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." I have tried downloading and running the gencert.bat file to create
Cisco CatOS IfIndex changes
Hi there, I've added a Cisco 6509 running CatOS to OpManager and I'm adding specific 'interesting' interfaces that I want to monitor (uplinks to the firewall, MPLS routers, dot1Q trunks and point to point links etc. When OpManager discovers the available interfaces on the device, it doesn't show the configured interface description in the 'Display Name' column. for example, I've added a description of "Firewall1" to one of the interfaces, but OpManager returns "10/100/1000 utp ethernet-7/6".
ServiceDesk Plus - MSP 8.0 Released!
We are pleased to announce the release of ServiceDesk Plus - MSP 8.0 Take a look at the new features we have introduced in this version by viewing this short video: http://www.manageengine.com/products/service-desk-msp/what-is-new-in-servicedeskplus-msp-8.0.html For a detailed list of features developed and bugfixes made in this release, please go through the readme file available here: http://www.manageengine.com/products/service-desk-msp/readme-8.0.html You can download the latest version of the
How to associate one incident ticket to two different change tikcet
I have raised an incident ticket and want to associate this ticket to two diffrent change ticket.How can I do this
Wanted to have document or ppt on asset scanning, Asset Management and best practices
--------------------- Rajesh Singh
lipton
Dear all, Can I custom monitoring time? default only can choose "all day" and "8:00am to 18:00" ...
Sending events to 3rd party solutions
How do we sent events to 3rd party (MOMs) solutions like Tivoli, OpenView or Spectrum.
"Connection to RPC server in the workstation failed."
Hello Support I have been working on this issue for the past two weeks now and I am completely stumped. After running a network scan, half of my devices show the error "Connection to RPC server in the workstation failed". Even after following the steps to disable the firewall (removed from DC and workstations) and applying the scan_setup.vbs (running manually AND as a user logon script), I am having this error returned to me when trying to rescan my workstations. If there is any relation, a few of
VMware datastore usage
Hi there, We monitor our VMware hosts and alert on disk utilization. We use thin provisioned virtual servers. The issue is that Opmanager reports on disk provisioned space vs datastore size and not actual free space. e.g. Datastore_1 Actual size = 1TB Provisioned for VMs = 500GB Actual used is 100GB Vmware reports 500GB free and not 900GB free. Can this be changed as although I would like to know about provisioned space, I am more concerned about actual space remaining. Thanks
Server full day information.
Hello Dear All. I am a system administrator and managing more then 20 servers in my production environment. I have Managing Engine Installed and added all of them. Managing Engine give excellent reporting of my systems. What I want to do is that I want to gather All Important information (CPU utilization, Memory Utilization, Disk Utilization, System Availability, system health and their response time ) of one whole day in one pdf file. I can separately gather the above information of each server
Backup restore issue
When i try to restore manage engine support center plus, getting the below error. Please wait extracting backup file 29.A─ƒu.2012 03:02:03 com.adventnet.j2ee.deployment.service.internal.JarExtracto r extract INFO: Extraction for D:\FileServer\Teknik\ManageEngine\SupportCenter\backup\back up_supportcenter_7906_fullbackup_05_17_2012_16_34.data to C:\ManageEngine\Suppo rtCenter\bin\.. Active DB Server = mysql java.lang.RuntimeException: Instruction unknown: load─▒nstruction at com.sun.org.apache.bcel.internal.util.InstructionFinder.mapName(Unkno
Simple Matrix with Timespent and Request Type Report
Hello, I need a the report by selecting the Simple Matrix Report with "Request Type" on the top, "Technician" on the side and Sum of "TimeSpent". Is it possible? Technican RT1 RT2 RT3 name_1 01:30 00:30 00:00 name_2 08:30 15:30 10:00 name_3 01:30 00:30 00:00 name_4 01:30 00:30 00:00 name_5 01:30 00:30 00:00 Regards, -Rodrigo EV
Problem with visibility of Requester
Hello to all. Please help me. I have SD ver 8.1.0 Build 8109 My requester cant see other request (if he not owner of this request) even if i change a option Requester allowed to view "Show all their Site requests" i find some analog topics on the forum,but they old and people write that tha fix with ver 7.5. maybe not my case. Thanks.
Auto Login
I have a portal where users can reset passwords using ADSelfService Plus. Is it possible to do an http post or some other method to auto login into ADSelfService? I'm trying to improve the experience so they don't have to reenter credentails between the two sites.
Desktop Central and ServiceDesk On the Same Server
Hi All, Any issues with running desktop central on the same server as an existing installation of service desk? what about adding the active directory management software to this same server as well? Thanks
Missing requester UDF field after update to 8110
Hi all. We have updated our SDP distribution from 7611 to 8110. We are using custom UDF field (UDF_LONG1) in requester table. After this update we're unable to see this data while searching requesters. I found, that after update all data from Requester_Fields.UDF_LONG1 were copied into Requester.ATTRIBUTE_301 field during update. Now RequesterDef.do page is working with new configuration and uses Requester.ATTRIBUTE_301 instead of old Requester_Fields.UDF_LONG1. But if we run SearchRequester.do?fromModule=WorkOrder&startsWith=
ManageEngine EventLog Analyzer 5.0 is not running.
Dear Sir; when i run [ /etc/init.d/eventloganalyzer start ] the server is running for 5 seconds and it is stopping again automatically. And gives me [ManageEngine EventLog Analyzer 5.0 is not running.] error message. how to solve this problem? Best Regards..
Number of pdf report in one mail
Hello, I want that the Schedule Report will sent me mail with 40 pdf file's in one mail. I configurd this under Schedule Report -> Schedule Setting , but i still get no more then five pdf file in one mail ??? Best regards Rafi
Next Page