Allowing new requesters who do not have AD accounts.
We are a School and have used SDP for years with our registered AD users (Staff and Pupils) imported as requesters, but also parents (who do not have an AD account) can email requests, and this automatically adds them as new requesters. We want to move away from emailing requests, and use the self-service portal, but how can we enable our parents to login to the portal, as we do not hold an 'account' for them? We do have a list of parent email addresses on our database which we could import . .
Change Device Type to Software
I am still trying to clean up our purchasing/asset list. It is painstaking but has to be done. Next issue I've found is somebody has bought a bit of software and it has a device type of xxxx equipment. Normally you can change it by using Modify Type but you cannot change it to software. Help please. D
OPManager suite problem
Hello. We have a ticket id#4485667 and we don't have any kind of feedback about it. We tried to report that issue by telephone but we don't have any answer. The problem is that sometimes suddenly the communication with the server is lost, but my client said that he only have the issue with the OPManager application, and another network applications doesn't have any kind of problems. Regards. Luis Cedillo.
Patch Misreporting?
Running Windows Update on one of my virtual machines reports that it requires 2 patches (KB2728973 and KB2687324) but Desktop Central reports that it is up to date and no patches are required? Is there a logic problem with these 2 patches? Logging support request now.
Hotfix 8114 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fix and Features Issues fixed in 8114 (Released on: 18th September, 2012) SD-39375 : After deleting all the filters on an existing report , it is not possible to add some new filters as the + button no longer appear has been fixed. SD-47234 : The permissions "Editing closed Requests" and "Editing/Deleting own
Statistics technicians access to ServiceDesk Plus
I can get statistics technicians access to ServiceDesk Plus system with pass-through up and running? Thanks, Mauricio Fuentes
Unable to login - change message.
Hi, is it possible to change the following message on the application: "Unable to login. Please contact your system administrator. You are seeing this message because your username is not associated with any account, site or department." To replace with: Unable to login. Please contact us at name@domain. You are seeing this message because your username is not associated with any account, site or department.
Hotfix 8111 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the list of Issues fix and Features Issues fixed in 8111 (Released on: 31st August, 2012) SD-46805 : The request description and conversation description would be displayed in Left to Right(LTR) mode instead of Right To Left(RTL) mode when the language settings is set to Arabic or Hebrew. SD-46703 : When merging requests from request
ICS files read by SDP
Give SDP the ability to read ICS files and update the Tech Availability Chart. Example, I make a Calendar Appointment, mark an Out of Office titled Vacation and send it to my SD email address. My SDP reads the ICS file and updates the Tech Availability with the day(s) that I mark. This would allow me to conitnue to use my Outlook calendar, and not have to also post leave on SDP's calendar.
Netflow
how did upgrade of netflow 9.6 to netflow 9.7
Trying to Blank field data using a CSV
Using ADMGR I'm trying to update some AD fields using a csv file with blanks but fields are not being updated. I have searched everything I can think of on this site. Below is the what I am using: SamAccountName,Title,description,extensionattribute13,extensionattribute1,extensionAttribute3,extensionAttribute11,extensionAttribute9,extensionAttribute4,ipphone Joe.Wilson2,,STUDENT,,,,,,, Eli.Mathers,,STUDENT,,,,,,, Nathanael.Stuhmer,,STUDENT,,,,,,, Jennifer.Walker,,STUDENT,,,,,,, ADMGR accepts the
software uninstallation
Hi, I have desktop central, i have silently installed vlc media player , (software path = vlc.2.0.exe /S) but i am not possible to UN instal this software silently pls help me to uninstall this software silently.. Regards, Velu M
Windows 8 support ?
Our software developers are beginning to test their products on Windows 8 so although our company as a whole is not going to migrate to Windows 8, there will be some machines with the new OS on them which we want to patch with DC. When will DC officially support Windows 8 ? I have a test machine showing 25 patches need to be installed but when I go into the details of that machine it says it needs a scan. Deployment of software seems to work though.
Auto Logon Query
I have configured auto logon to use LaunchRDP, and approved the new auto logon as described in: https://forums.manageengine.com/topic/auto-logon-helper-remote-desktop My question is, how to I get to select this auto logon, as I now have 3 mothods of connecting via RDP: Windows Remote Desktop - a built in AL helper Remote DeEsktop - a built in AL helper, using MSTSC /v %DNS_NAME% (for Windows) & rdesktop %DNS_NAME% -u %ACCOUNT_NAME% -p %PASSWORD% (for Linux) And RDP - The helper I have created
Password history not available to password users
On our installation of PMPro 6600, when a regular password user clicks on the password history icon, an error message is displayed: "An error when processing the request..." and no history pop-up is displayed. Displaying password history works for password administrators. I've confirmed this behavior with multiple accounts and different browsers.
Requestor Reports
It would be good to be able to run reports on requestors, # of requetors in a site, requestors without email addresses, requestors without phone numbers, requestor in a department, etc....
Sonicwall Logs - Mapped to Alert Profile Selections
Problem is whenever I try to make an alert profile I cannot seem to get the Log Information from the sonicwall mapped to the Alerts. I never get any alerts even though I have a ton of data in the system. I need to get some alerts for attack response but for some reason I cannot come up with a proper alert that will notify anyone. Sonicwall NSA 3500 / SonicOS 5.8 / Flow Reporting configured with IPFIX with Extenstions as well as Syslog with all debug selected as the information detail. Thanks In Advance
Add to E-mail Id(s) To Notify after Request has been Submitted
So...is there a way to add/edit a name to the E-mail Id(s) To Notify field after a request has been submitted? There are times when a requester doesn't properly enter all names on a request when they submit it. Someone has unintentionally been left out. Now, every time a Tech goes to reply, they need to remember to manually add any additional names. And sometimes different Techs will be working on the same request and not know that someone else needs to be included on the reply. Please advise...Thank
Report - Clickable link for Problem ID or Title
Hi, I have created a report that lists a bunch of Problem incidents. How can I make the "Problem ID" or "Title" into a click-able link so that it opens up the problem page for the selected incident? Please see image below, I would like to make the highlighted texts into links so that once I click on them, it will direct me to the problem page for that particular incident. Is there an option for that? Or what SQL code will accomplish this for me? Thanks, Gavin
Unable to see log on to option on help desk page
I have issue that after some days or a week I couldn't see the "log on to" in option on my manage engine help desk page. Every time we need to restart the two services of manage engine for the same then it will come. Some time I will not be in the office then no one user can able to put their request on Help desk. Pls send me the solution for this issue. Its not possible every time to log in to server & restart the service.
New Remote Control doesn't work
Hi, I've installed the latest version 8115 but I can't get the remote control feature to work. When I click on Windows Remote Desktop just nothing happens? I see that a Java Applet is started but the mstsc client isn't. Is there a solution for that? Regards, Kristof
How to add dates to database columns
Hi. I want to update the ACQUISITIONDATE column in the Resources table. As the column only accepts BigInt data I want to convert the relevant date to this value. I have tried converting the date using SELECT dbo.unix_timestamp('2008-09-14 00:00:00') which returns the value 1221346800 However, when I update the column and view the data in ServiceDesk it displays Jan 15, 1970 If I convert 1221346800 back to a date using SELECT dbo.from_unixtime(1221346800) I get 2008-09-14 00:00:00.000
Ticket time does not match with Server Time
Dear all The ticket time is not in sync with the server time. The ticket time is one hour earlier than server time. What should I do to fix this? And also there are two Daylight Time for our Time Zone( 2 GMT of +3:30) Could you please tell me What are the difference between these two? Regards Negin
Fonts not installing
I'm having trouble with the "Install Fonts" configuration template. After configuring the steps in the template (upload the font, input information for the registry key), the configuration reports that both steps were successful, but the font is not installed on any client computers. Has anyone had more success with font installation from Desktop Central? How can I get this working? EDIT: I'm using Desktop Central build 80039. I have the same behavior appearing on several different Desktop Central
Thermometer
Hello all, I'm configuring one thermometer here on my opmanager. I' ve already did the import of the MIB and i did the creation of Temperature monitor. When i try to test the temperature and humidity monitor, they give me the right values. But is there a way to put the Temperature in the Snapshot Screen? I can only know the temperature when i test the monitor. Is there a way to do this?
Install IPAM and SPM Plugin in OpManager running CentOS
Hi, I am running OpManager as trial and want to install the ipam and spm plugin. I have downloaded the "ManageEngine_IPAM_and_SPM_Plugin.bin" and after execute the installer stops after Preparing Java Virtual Machine. See output: [root@opmanager tmp]# ./ManageEngine_IPAM_and_SPM_Plugin.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ...................................
search for a solution keyword?
Hi there, I'm trying to test the search function under Solutions tab. So I put in some words in the text field and hit the Search Solutions button ... and I find it really buggy. For example, I open up the solution ID 1: To move data from one installation from another. This one is already created on install. And according to its keywords entry:backup, restore, migrate, Changing the server But if I put any of those keyword in the search field, it found none. Trying the following words that exist in
Request does not fall under your permitted scope.
Hello, We are using build 8112 and for some time now we have users getting the following message: "Request does not fall under your permitted scope. so you are not authorized to update the same." If I remove the user from the "Not associated to any site", Add them back to it and there groups it works for the day...sometimes two days. It's completely random with who it happens to and when. This was a great fix when it did it once but now with the amount of time it happens it is no longer a fix for
Performance of org look up and display.
I am getting very poor performance when looking at the org chart or searching for users. We are only testing at this point with a single user on the system and very little load on the system itself. Thanks, Chris
2 identical icons on Ctrl-Alt-Del Change password page
Hi, ADSelfService is being used where I work to allow users to change their passwords, etc. When users press Ctrl-Alt-Del and select Change Password, 3 icons appear. The right most one is Reset Password/Unlock account, while two show the user login name. Is there any way to remove one user login name icons? Thanks.
Windows 7 GINA install finishes but does not display anything.
4.2.1 version of the client and the latest demo of the server. Install goes completely clean. Reboot nothing is displayed on the logon screen. There is so little documentation about this software that I can't do any debugging myself.
Pushing PMP client agent
Is it possible to push the client agent through something like SCCM or does Manage Engine have a batch way to do this?
how to import switches into ServiceDesk
Dear all How can I Import switches through ServiceDesk? While I want to scan the switch it asks for Scan Type and type name Switch does not have these information I need to give the Snmp. Could you please tell me how can I do that? Regards Negin
Auto-generate 2nd ticket
I'd like to auto-generate a second ticket when an employee deactivation request is submitted. The second ticket would be routed to a specific technician to complete his part of the deactivation process. I've searched the forums and internet and cannot seem to find out how to do this. Thanks!
Computer Creation Audit
Why doesn't the Help Desk Tech Audit Report include Computer Object creations?
Address Book Policy and Custom Attributes
Hi, I've been searching in the program for two specific features and cant seem to find them. 1. At my company we oversee the email for multiple sub companies. Each company has their own specific address book with certain policies in place. Currently when making a new user i go into the exchange management tool, right click the user, properties, click the mailbox settings tab, double click address book policy, and then choose the policy for that user/company. Is there a feature that could
can i install app manager in hyper-v guest machine
can i install my console in a hyper-v virtual machine ??? there is some limitations if i use install my console there
No Language selection in Personalization
Dear support, I khow that it is possible to change language in personalize, but when we install fresh installation for our customer of servicedesk MSP Professional, we cannot see personalize language box (see screenshot). What is wrong? How we can select language for our needs? We need russian interface for several users..
Group devices by geographic location
Hi there, I'd like to be able to list my devices (irrespective of whether they're routers, switches, firewalls or servers) by geographic location. for example, I'd like to be able to list all devices in London, or Sweden. How would I do this? If I edit the device, I see that I can add a City or building name, but how do I then use this device propery to create that list or group? Thanks Olly
Monitor or Alarm Templates?
Does AppMan have any type of templates? Ex: You can create a monitor template that has 1. Thresholds specified on CPU, Memory, IO, etc 2. Actions associated w/ critical, warning and clear This way you don't have to continually go through the same steps over and over again every time you add a new monitor?
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