Mail fetching problem

Hi all,

I'm using SDP Standard edition, with a MS-SQL db.

I have a problem with mail fetching.

I have configured incoming mail, and it's running.

If I receive a response from a requester (an email with subject like "R: [Request ID :##5298##] : YYY...") it works fine, and the response is correctly attached to the request 5298. In the log appears:

[09:45:59:483]|[10-18-2012]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[INFO]|[193]|: f.getSubmit() ============ null|
[09:45:59:483]|[10-18-2012]|[SYSOUT]|[INFO]|[193]|: notifyTo::::ADDCONVERSATION|
[09:45:59:483]|[10-18-2012]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[INFO]|[193]|: Orig req id as parameter : null|
[09:45:59:483]|[10-18-2012]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[193]|: String to be parsed : Re: [Request ID :##$RequestId##] : $Title|
[09:45:59:483]|[10-18-2012]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[193]|: Return value for parsed string : Re: [Request ID :##5298##] : YYY
[09:45:59:483]|[10-18-2012]|[com.adventnet.servicedesk.notification.util.NotificationStringParser]|[INFO]|[193]|: String to be parsed : Category : $Category<br>Description : $Description|
.....

But all emails that don't contain a reference to an existing request don't generate a new request. In the log appears this error every minute:

[13:15:13:149]|[10-15-2012]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[33]|: MailFetchingTask instantiated. |
[13:15:13:149]|[10-15-2012]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[33]|: Thread name is : WorkerThread-ServiceDeskCommon_Thread -3|
[13:15:13:149]|[10-15-2012]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[33]|: Host : XXX, username : YYY, mailbox : INBOX, protocol : pop3s, interval : 1, port : 995|
[13:15:13:149]|[10-15-2012]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[33]|: Obtained mail fetching session.|
[13:15:13:149]|[10-15-2012]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[33]|: Obtained mail store from session.|
[13:15:34:172]|[10-15-2012]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[33]|: Exception when connecting to store.|javax.mail.MessagingException: Connect failed;
nested exception is:
java.net.ConnectException: Connection timed out: connect
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148)

...
[13:15:34:172]|[10-15-2012]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[33]|: Time Taken for Mail Processing : 21003 ms|

It seems that SDPlus can't connect to the mailbox due to a timeout error. But if it can't connect to the mailbox, how can process mail containing "[Request ID :##XXX##]" string?

Thanks,
Sutot