Hi,

 

We're running version 8112. I noticed today that links in reply or resolution templates are not coming through as hyperlinks with viewed through the web portal.

 

In other words...requester opens a ticket. We reply with a template that includes a link. The e-mail sent to the requester shows the link properly and it's clickable. The same reply shown within the web portal does not show a link; just the text of the link. It's not clickable.

 

I'm not sure when this changed; we've been on 8xxx for some time, but I am fairly certain it happened after upgrading from 8106 (or so) to 8112.

Thanks for your help.

Endaar