Unable to open the Windows 2008 R2 device template
I'm trying to add a custom OID for Windows 2008 R2 servers, but when I open "Device Templates" and click on the built-in Windows 2008 R2 device template, it just reloads the page. I can open Windows 2008 and all the other Windows templates, but just not Windows 2008 R2. I'm running build 9410. Thanks
Auto assign a request on closure?
Is there way that when a request is closed, the technician who closed it is automatically assigned to the request? The problem we have is that a technician has to pick up a request, the screen refreshes and the request is now assigned but lost the tick to select it, the technician now has to re-select the request (or requests) and close them - this can be time consuming and tedious. In our previous help desk (Sysaid) a technician could select a number of requests, assign them and close them in one
Software By manufacturer report (By site or department) ??
I am gathering inventory details (hardware and software across a number of sites on my WAN. Using the report 'Computers by Domain' I am able to selectively report from within my collective inventory by site or department for hardware details. I would like to be able to do the same for software, but the @report by manufacturer' or 'Software Reports - purchased vs installed' do not appear to give me the option to selectively report on the invetroy information gathered for a single site on my
OpManager v9450 support IPv6
Hi, is OpManager version 9450 already compatible with IPv6? Thanks. Roberto D.
Assign Group and Technician dialogue not closing.
ServiceDesk Plus version 8.1.0 Build 8123 When selecting ASSIGN -> ASSIGN a popup is displayed "Assign this request to a group/technician" After selecting the technician and then clicking ASSIGN the popup doesn't close, it stays on the screen. Is this a bug?
Query for Opening and Closing tickets as well as adding notes?
I have a customer ticketing tracking system I have developed myself. I want to allow users to reply to a ticket, which will add their reply in the notes section of the ticket in ManageEngine Servicedesk Plus which our Techs use to work tickets. Also, if the ticket is closed I would like this reply to open the ticket back up again. I have tried running Insert statements to the notes table only for it to show it was successful and the record as being there (in the DB) but then it disappears (the note
Forcing configuration retry on a computer
Is it possible to force a software installation retry when the configuration status is in progress? A setup a configuration to push a software package, a perticular system's status is currently "retry in progress" with a retry status "1 out of 2". is there a way for force to retry the installation with out having to create another configuration?
Build Update Email Listsrv
I would like to be added into the list who get email when a new patch is released which usually has the information about bug fixes and new features.Instead of checking it on the website. Thanks
Removing Fields From Purchase the Order template
Hi, I Am new in modifying filed in Purchase order Template, i just want to remove some fields related to Tax, GL, and so on... also i would like to adjust the spaces between some fiends, is this possible ? thank you.
new user can create his account in manageengine servicedesk
Hi Team, I am setting up the Free of the Helpdesk Standard (SLA) , I want Know can we enable new user self log in on manageengine service desk portal for request. I am using manageengine service desk in work-group environment . for example : I am a new user and i don't have log in id of manageengine service desk portal. can i create my own log in profile in manageengine without administrator help .
Custom Group Change - Patches were installed
Hello, I was hoping you could help me out with an issue just occurred today with Desktop Central. I moved 4 machines that were not in any groups into an existing Custom Group with no issues. About an hour later I received a call from the business owners of those servers stating that Windows Patches were pushed out and installed on them. From the Admin > Action Log Viewer I am unable to find any information as to when and what patches were pushed out to these 4 servers and what time. Can you provide
create log in profile in manageengine without administrator help
Hi Team, I am setting up the Free of the Helpdesk Standard (SLA) , I want Know can we enable new user self log in on manageengine service desk portal for request. i am using manageengine service desk in work-group environment . for example : I am a new user and i don't have log in id of manageengine. can i create my own log in profile in manageengine without administrator help .
How to create a valid digital signature on the Desktop Central .msi agent install file?
When downloading the Desktop Central .msi agent installation file, windows prompts because it has an invalid digital signature. Is there a way to sign this file so it's valid and can be downloaded/installed without having to "convince" Windows or bypass windows security? I want to make it as easy as possible for a user to click a url and initiate a "silent" agent installation.
hundreds of interfaces on a router
Hi, I have more then 20 Cisco routers which are part of a Cisco VOIP system. They end up E1 and ISDN cards, which means that the number of interfaces is between 300 and 500 on each. In reality i'm interested to monitor only the Ethernet and the physical E1, ISDN PRI or BRI. I have tried to unmanage all interfaces and then chose to manage only the needed ones - maximum 10 per device. Unfortunatelly any browser i use some popup are coming up mentioning that the page is not responsive and it ask me
SMS from Opmanager modem not detected
I am testing the SMS feature of Opmanager 9. I have a Siemens M35 modem. Opmanager cannot detect it. However, I can send and receive AT commands from Hyperterminal on the same modem with 19200 band rate and no flow control. Can you please assist us on this. Furthermore, is it possible to configure two comm ports. We are planning to migrate our current server to Opmanager. Our current server is connected to two modems (two sims from different suppliers for redundancy) and we want
NTLM failed redirecting to Login Page
Hello to all, we have experienced the "NTLM failed redirecting to login page" problem in one of our technicians after he added a field in "Search Requester" view. After some tests, we think that is a problem of technician profile. In SSO log you can see this message (we have removed the names of technicians): Could you tell us if there is any solution? Thanks in advance
How do I change the "Allowed to view" option for all users in my DB
Hi, I have over 9000 users in the DB that are linked to a department / Site. I woud like to allow all of them to view all tickets under that site / department. How can I do this in the DB without having to update 9000 users individually from the GUI. thanks, Robert
Message: Response Time for xxxxxx service
Hi! I have a question regarding the "Message: Response Time for..." alert. Let say we monitor port 80 on a server, we are recieving the alert of a delay. How is this delay obtained? OpManager checks Port 80 and the delay is in the initial "handshake" to the port (network)? OpManager checks Port 80, the delay is in time the Port service response back (for example if we monitor port 80, it would be the web server). Are we using telnet for this check? Thanks Nicolas
edit request using rest api
Hi all, I'm not practice about REST API, so I need some help. I'm trying to edit a request using http post method, but I don't know what I'm doing wrong. I created a simple test html form to do this: <html> <head> <title>test</title> </head> <body> <form name="test" action="http://localhost:8080/sdpapi/request/5" method="post"> <input type="hidden" name="TECHNICIAN_KEY" value="xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"> <input type="hidden" name="OPERATION_NAME"
DELL Equallogic SAN PS4000
Hi all, Has anyone been able to get a proper monitoring for DELL Equallogic SAN (PS4000) or device template for it? I uploaded the Equallogic mibs in OpManager and created a new device template for Equallogic SAN. But I just got quite a few monitoring data after I deployed this template for my DELL SAN. Anyone has a solution for it? Thanks in advance. Chris
Link field options to Request Type
Hello, My organization is currently in the process of revising it's categorization scheme for incident management. As such we are hoping to clearly delineate between 'Incidents' and 'Service Requests' which have had their lines blurred for our technicians. Is there any way to change (or even limit) what a specific field (such as Item) can be set to based on another field (such as Request Type)? For example, we are hoping to disallow the "Item: Initial Configuration" option for "Request
Gallery of icons
Gallery of icons I wonder if anyone knows a gallery of icons? OpManager has very little. Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Version 4.5 Build 4580
What changed in this version? There isn't a changelog for it, but the build and service pack is there. I'm assuming it has to be somewhat of a big change since it jumped from 4572 (minor) to 4580.
Opmanager 9.4 ?
Why is there no mention of DB change to Postgres in Opmanager 9.4 ?
Version 4.5 Build 4572
Where is the PPM for this?
ADSelfService Plus Build 4580 released !!!
Hello Everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4580, an improvement upon all its previous versions. Features: ADSelfService Plus now extends its support for Arabic language. Enhanced: Efficient use of available license during auto enrollment. Fixed: The maximum size of e-mail messages such as password expiry notification has been increased. Issue in assigning an attribute as Read-Only and Mandatory in Self-Update layout. Issue in viewing
Scan, Download, Deploy.... well what about copy to Workstation but don't deploy?
My current patch setup is that I still manually kick off the Deployment stage on the weekends I choose. I have the Scan and Downloads running on an automated schedule. As I understand what this means is that the server scans workstations, determines the patches necessary, and then downloads them to itself, then during the deploy mode, patches are actually copied to the workstation and then deployed. In the interest of time(say when a workstation has been turned off for nights in a row for a month
REST API for URL Monitor, WAN RTT Monitors and VOIP Monitors
I'm looking at the REST API and I can't figure out where can I list the monitors (URL, WAN RTT Monitors and VOIP Monitors) We have a CCTV System in wich I want to include the "Infrastructure Snapshot" but when using the "Get Infrastructure View" all the others are listed. What should I use?
APM insight configuration
Hi, Does APM insight in AppManager work on specific software or services? or it works on all of the categories available in AppManager? Best Regards
Hepl me backup DB Opmanager!!!
Hi all! Im just use Opmanager, i backup db opmanager, but i dont know restore db. Everyones help me?? maybe by TeamViewer or Skype Nick Skype : xa_kyan im use Opmanager 9.x BRG/
Problem with 9450 on Central
there seams to be a problem with the newest version 9450. the probe ist showing everything correctly, but on the central server I only see the Alerts, but no information from the systems. for example I would like to see the Topn CPU / RAM Utilisation on the central, but it doesn't show it. On the probe I can see this information. I now made a new installation with 9410 an there it works. Does anybody have the same problem and perhaps a solution?
OPManager Administratively Down Ports
We are currently trialing OPManager. I'm a bit confused on the following behaviour. If a switch port on any of our ProCurve gear is Administratively down (meaning we want it disable) OPManager logs a Critical Event for that switch. Yet if a port is Administratively up but the physical link is down it logs a "Trouble" Event. If a port is Administratively disabled, it is likely we want it that way so it shouldn't be logged as a problem. On the flip side, if it is Administratively enabled yet offline
Expired Certificate on ActiveX Control
Hi, I am trying to use the remote control feature of desktop central, and the ActiveX control responsible for this has an expired certificate which causes Internet Explorer to disable the control. I have searched around and found a KB article about why the remote control feature might not work, and I was able to get it working by changing some security settings in Internet Explorer but I don't think this is a good solution, and creates unnecessary risk. Does anyone know of a way to update the certificate
How to reconcile users/requester accounts created via email-based requests and Active Directory import
I'm currently using ServiceDesk Plus version 8.1.0, build 8116. We recently implemented this ticketing system and began capturing all inbound email requests which then automatically opens a service ticket and creates a new user account as necessary. The user accounts created this way appear to be based on the sender's email address. The new user account is created without a domain attribute value and the Login Name is their email address. Otherwise, I have a scheduled import of requesters from
Hyper-V Virtual Host Questions
Hello I have two (2) questions regarding Hyper-V Virtual Hosts in OpManager build 9410: How do you unmanage a Hyper-V virtual host? Unmanage option is missing from Actions tab on snapshot page. (screen shot attached) How do you classify a Hyper-V virtual host as a Domain Controller? Host does not show up in the domain controller import list. Regards Colin IT Systems Manager Sandy Lane Hotel
Copy Paste IE
Hi, I have been testing paste in line images functionllity you added in the latest release. Issue ID:9237 It seem this is not working in Internet Explorer. I have tired it in IE 9 and IE 10 Is this know and will be supported any time soon ? Best regards, Valdi Hafdal
How to change to device name ?
Hi, I want change the name of my device (in the red), but i don't how to do. I don't find which field to update. Regards, Mark
Define Support Rep as Account Manager
Is this possible to do? We would like to define a current and active Support Rep as an Account Manager. They would still have open, active Requests, but also notified if issues are reported by those accounts which they are Account Managers. Thanks, Matte
Emails containing High importance flag should go to high priority automatically
Original Post Feb 2007 Even though I was told this was in the roadmap please vote here. To see full post see here. http://forums.adventnet.com/viewtopic.php?t=34172
Two monitors
I have a virtual machine with two hard drives. I'm using the monitors: Disk Utilization Partition Details of the Device (%) C: What is the difference between these two monitors? The disk utilizarion appears: 74% use The Partition Details of the Device (%) C: Appears: 88% use The Partition Details of the Device (%)-F: Appears: 67% use The Threshould HD C: 85% and this in HD with 88% of this use by the threshould not detected?
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