Assign a secondary engineer/group if you are set to OUT?
Requested Mach 2007 Assign a secondary engineer/group if you are set to OUT? Person should go to in automatically if logged into the system. See large post http://forums.adventnet.com/viewtopic.php?t=43011
How to determine which software to deploy for 32 bit and 64 bit Windows OS ?
I need to deploy the Lync 2010 software to all workstations. How can I setup to deploy the 64 bit version to only 64 bit machines and the 32 bit version to only 32 bit machines ? We are currently running Desktop Central 80038. Is their a pre-script that I can run to know whether to install 64 bit or 32 bit ? What is the best way to handle that ? Thank you!
Software Deployment - Prerequisites
Hello, Is there a way to include a prerequisite before deploying a software? For example, I would like to deploy a piece of software to a department, but only if they have another software already installed.
Corporate wipe
Trying to do a corporate wipe on an iOS device. The device scans, I can push apps out but when trying to do a wipe, it just doesn't happen, the console shows that it is executing the command, but never finishes. Any ideas?
HTTP Status 400 - Invalid path /Login was requested
Hi Hi, When i login using web-base remote in, this error show up HTTP Status 400 - Invalid path /Login was requested type Status report message Invalid path /Login was requested description The request sent by the client was syntactically incorrect (Invalid path /Login was requested). Apache Tomcat/6.0.16after key in user name and password and click login. After i restart the machine. i can login without problem. May i know what happen actually. This error happen after few days restarting the machine.
Deploy of Adobe CS6 Premium
Hi, I am new to MEDC 8 and i would like to test a trial of the above package on 2 pcs first, later if all works out ok i will deploy it to 70 pcs. I used the AAMEE software that Abode suggest to create an MSI package, the only problem is that AAMEE will not create a single MSI. It has a MSI and other files & folders in the same directory but MEDC will not accept that file. How will i be able to deploy Adobe CS6 package using your software? regards
Run script as logged on user
Hi, We need to deploy a batch script that changes some registry settings in HKCU (Current User). For this to work the script needs to run as the current user. I can see that you can specify a particular user to run the script, but can the script be run as the currently logged on user? Thanks Chris
ActiveX Control and IE 10
I have a Windows 8 machine with IE 10 on it. I have not been able to use the ActiveX viewer for remote control. I can get it to prompt me to allow the ActiveX control to run and I say Allow but the viewer never comes up. I have followed the instructions here http://dcserver.pearl.k12.ms.us:8020/help/remote_desktop_sharing/remote_desktop_pre-requisites.html#Remote-Desktop-Sharing-How-to-enable-ActiveX-Controls-in-Internet-Explorer but nothing happens. I have UAC turned off and I have my machine
IOS app distribute
Hi all! Has anyone done a successfull install of a in-house and App Store App to a iPhone or iPad using Desktop Central MDM? Other products I have seen says that Apple does not support this function yet. //Peter
Temprature from all devices to dashboard
Hi! Im looking for a way to pull "Chassis Temprature" from all my cisco devices into one widget. Have found a way to pull out temprature from 1 device but not for all. Im probably doing something wrong so thanx for any help
Help Desk Customizer Sub-Category & Items added may or may not appear in Request
When using the Admin Tool in SupportCenter Plus and modifying the Help Desk Customizer, new Sub-Category entries and Items entries don't always appear in the drop down list inside the Request. They show up in the Help Desk Customizer just fine and can be added, deleted, and re-added but those entries will not show up in the drop down list inside the Request. Please help! Skurfer
PMP - Migrated to new server - Now cert is incorrect
Hi, We recently deployed PMP to a new server following the instructions provided on the support page. Everything went swimmingly except that now the login page shows that the certificate is for the old test server instead of the new one. When looking at the server.cer file in \pmp\agent it shows the correct server name. Is there a way to update to use the correct certificate? Using version 6.6.0
run the ServiceDesk Plus on the Host
Hi, I want to know is there any way to run Service Desk Plus on the Hosts like host excellence? I mean that there are software like Plesk , Parallel Desk and etc. that work based on web and we are able to copy and paste the files on the server and run the server on it. Does Service Desk have this ability or we can just setup it only on Windows and Linux Environment? Best Regards
technician is online ??
Sometimes I have to stop for maintenance. Is there any way to know which technician is online ??
IPTables firewall host does not dislpay on dashboard
Dear Sr., For now I am testing trail version of the Firewall Analyzer 7.5 as stand-alone server. I configured Cisco ASA 5520 and Linux iptables host with shorewall iptables rule generation egine to send logs to the Firewall Analyzer. When I looked at the Firewall Analyzer dashboard, I saw only my CiscoASA but no linux host. In the "Live Syslog Viewer" window I see syslog entries from the linux host like this: <Linux HOST IP> <Firewall Analyzer IP> 1514 |6|Feb 4 21:44:37 <some name> kernel: Shorewall:loc2inet:REJECT:IN=eth0
Work log reports
I am looking at how to run a report that will include everyone who added information to the worklog, even if they are not the tech on the issue. I am looking to pull in the following information request number, technician, subject, describtion, requestor name, status, create date, close date and work log
Manage Engine Apporval
I have a service Request Form say for example Asset Request Form. I have created a Main category called Hardware , Software , Iphone, Under hardware I give Laptop , Desktop , mouse , monitor etc , Under software similarly i give categories like Photoshop, Win8 , etc. Is it possible to set approval level in the below scenario. If the main category is hardware and sub category is laptop :- the first approver should be section head , then director then IT Director. If the main category is hardware and
Manage Tickets open on external companies
Hello Everyone, What would be good to manage an external ticket opened with a Internet Service Provider, for example? Supose we received a request telling about no Internet access and we found Internet link is down and an external ticket need to be opened at ISP, how to control/register it? Best, Eduardo
Unchecking Email Notification Box
I am a new user in ME ServiceDesk and I notice every time I create a new incident that I can close at the same time from an on-site request for example, a email notice is going out once for a new created ticket and another one for closing the same incident/request. This feels unnecessary on our users part and for us supporters. A simple uncheck box when creating and closing a ticket to skip the email notification would be helpful. Thanks in advance. Danny
CISCO AS5400
Hello! I have 4 cisco voice gateways that I need to monitor and would like to know if someone has a way to monitor usage by dial peer. I am using the CISCO-VOICE-DIAL-CONTROL mib and see the highWatermark attribute but would like something similar but by peer ID instead of the complete total usage. thanks.
8.1.21 Technicians not populating dropdown list in reports
In the reports module, I am unable to have the Technician list populated in the Advanced Filtering section when attempting to generate a New Custom Report. The Technician drop-down list works in all of the other modules properly. I tried this from multiple computers using IE 8 and Firefox and got the same issue. AFAIK: This feature was working properly prior to upgrading to 8.1.21 Thanks for any insights you can provide, Michael
issue in Change Management Interface
ServiceDesk 8121 How to reproduce this issue. Open any existing Change, open tab Implementation. ALL: Don't do IT !!! If you will click on the 'Description' tab on the 'Work Log Details' section -- you will see NTLM error. Now you will not see any details on the Implementation tab for any Changes. FYI. Support Team, please check and fix. Thanks
Change to Request Screen replace creation date
Hi, I have installed a trial of ServiceDesk MSP. Is there a way of changing the request screen to show open requests by account in order of their last updated date? Currently the request screen shows 'Creation Date' as a column, and they are sorted by this. I think it would be more useful to display the last updated date and sort based on this. Regards Gavin
MS SQL database connection
Hello to all, could anyone tell us where is SQL credentials stored on SDP installation? Thanks in advance
mail server settings
Hi, I am setting up the fee of the Standard Edition for helpdesk SLA , and am having problems with the Mail Server settings. Please find the log [13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|: MailFetchingTask instantiated. | [13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|: Thread name is : WorkerThread-ServiceDeskCommon_Thread -2| [13:37:21:310]|[02-05-2013]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[27]|:
Move Default Attachment Location
Is it possible to change where attachments are stored? I have seen a few posts relating to this but they are about 2 years old so I am hoping that something has been updated to make this configurable... Many thanks,
Password Policy for Audit only?
Hi folks Is it possible to have a Password Policy for audit purposes only? Backghround is that we know we have systems that cannot meet our password policy, but we'd still like to record the passwords in PMP and show a non-compliance by report. There is a setting to do this upon resource creation, but as soon as the password needs changing in the resource, it is enforcing the policy? Thanks
Disable Export Password Button capability
Hello, We are in final stages of deployment and would like to disable any export of password capability. Either as a plain XLS or Encrypted HTML, OR sync with a phone. We would accept an "allow Export" capability by Super Admin. There is a concern the separated uncontrolled copy of resource passwords is not best security practice. We would like to eliminate this weakness. Is this possible, or should we propose it as a new feature? BTW: Great Product once we have figured out how to orient/train
not notify ticket in new incident
Hello everyone, I have a problem with Manage Engine ServiceDesk Plus When I create a new incident I do not want to notify users with an email, just create a ticket. in fact I want to choose whether or not the user gets an email for every new incident I create and when closing a ticket. the problem is not due to the email beeing sent but for some cases I create I want to have a box I can unmark so a notification wont be sent. I already tried changing and browsing for a similair setting in ME, but
Logon problem via AD authentication - Service Desk Issue
We are trying to install Manage Engine – Service Desk Plus in our environment. We are having a tough time with POST Active Directory integration. The Active Directory is getting integrated fine ,but not allowing any AD users to login the application. Im getting AD Username Password is incorrect. I've tried the same with my laptop and same segment, i can able to integrate and login with AD users. Only having issue on windows 2003 server. Let me know you need further details. Regards, Raj.
HP 3500 Switch CPU, Memory, Backplane guages
The gauges on our HP 3500 switches are just showing no data available. All of the other information pulls correctly on the switches. the little gauges just do not populate. What can we do to get them to work? They're specific model number is J8693A. If we click below on the actual monitors they are pulling the correct CPU and memory utilization and graphing them. Just the main page is the only problem.
Edit API responce screen
Hi, I have created several API forms. All are working fine. But as confirmation screen is unfriendly for users. Is there any chance to get rid of this: <operation> <operationstatus>Success</operationstatus> <workorderid>64246</workorderid> <message>Request created successfully with WorkOrderID : 64246</message> </operation> and create custom message? Thanks for any help. Pete
Latest Java Updates are supported in Desktop Central
The latest java updates, released last Friday, can now be installed on multiple computers using Desktop Central. The details of the patches are given below: JRE 7 Update 13 32bit JRE 7 Update 13 64bit JRE 6 update 39 32bit JRE 6 Update 39 64bit In addition to the above patches, you will also be able to use Software Deployment module to install the following: Java SE Development Kit 6 Update 39 (64-bit) Java SE Development Kit 6 Update 39 Java SE Development Kit 7 Update 13 Java SE Development Kit
Printing Scheduled Reports
I'm having difficulties get my scheduled reports to print in a readable format. The reports print fine directly from the support center. They also appear to be fine when I email a report from support center. Something happens when I schedule a report to be emailed and then try to print them from email. The reports are sent as a PDF. I have run numerous tests to try to pinpoint the problem. All tests are run with a PDF. Please help! I do not want the user receiving these scheduled reports
Problem with changing name of monitored host
Application Manager still remembers and displays old name of monitored host. Even after I’ve deleted the monitored host which just been changed its name to the new one from Application Manager and re-added it to Application Manager again. Software : Application Manager 11 Database : SQL Server 2012
Make Site field mandatory
I need to make the Site field mandatory when a requestor is submitting a request. I went into the templates and it seems that this is the only field that is not able to be made required (There is no pencil icon beside this one). Is there anyway to do this?
Reply from request generates new request
Hi, When I reply to a request it generates a new request, but only when the request is assigned. I have read simular problems in the forum but I cant find a answer. And I have the " Request ID : [##45842##] " in the subject row. Can you please help me with this problem. Kind Regards Robert
Bulk Upload Solutions and Custom Fields
We are evaluating SD+ 8.1 currently and need to know if it is possible to bulk upload Solutions via .csv or some other method. A more complete question would be what modules of SD allow bulk uploading, Asset, CMDB, Solutions, etc? Additionally which modules of SD allow creation of custom fields? Thanks!
System Logs
Hi all, I noticed when upgrading to the latest version of service desk plus that it took quite some time to backup the system logs in the database, when I went into the logs I saw there are some 300,000 entries. Unfortunately the "Delete All" button times out and doesn’t delete any and the maximum I can manually delete through the webpage is 1500. I was wondering if there is a script or anything I can do to purge the logs on the server? Also I should point out that we have no idea what the
Pass Through Authentication Stopped Working
Hello, My service desk Pass Through Authentication was working fine until a few days ago. Every time I try to access Service Desk through Internet Explorer I am prompted for login credentials. When I enter my credentials it fails. After three failed attempts the service desk login screen then appears from where I can log in successfully. IE Version: 9 ServiceDesk Version: 8.1.0 Build 8110 Any help would be greatly appreciated. Thanks.
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