Hotfix 8121 Released

Hotfix 8121 Released

Dear Users,

Hotfix over 8100 has been released and can be downloaded from the below link.
http://www.manageengine.com/products/service-desk/service-packs.html

Below are the list of Issue fixes and Features.

Issues fixed in 8121
  1. SD-48283: If no site is configured in SDP, the Group list is empty when performing spot edit on a ticket.

  2. SD-48229: Unable to un-assign the asset associated for the request.

  3. SD-48104: While adding images to Incident template, the images will not be saved properly and will be lost during upgrade

  4. SD-48184: While adding images to Service template, the images will not be saved properly and will be lost during upgrade

  5. SD-48320: If an image with name containing multiple dots and space (eg: "test.image for testing.jpg") in its name is sent as inline image, then replying to that particular request will show a notification error.

  6. SD-48241: Out of Memory Error while loading the Relationship tab under workstation details page when there are huge number of relationships present in the database.

  7. SD-48321, SD-48347: Conversation's does not expand on clicking the green envelope icon present in the request details page.

  8. SD-48301: When technician is assigned to request for the first time, the corresponding information is not shown in the history.

  9. SD-48345, SD-48319: Unable to add an additional field as a Pick list for an Incident template using the Add new field option in the Drag and Drop Fields.

  10. SD-48344: For Requests raised by requesters who do not have an email ID configured, the mail fetching stops while adding a conversation for the request

  11. SD-48354: In IE, when conversation type is changed, an intermittent error message is shown even though the conversation type is changed successfully.

  12. SD-47809: Asset -> Unable to download attachments with # in file names.

Feature in 8121

  1. SDF-48291: Support to add inline images or paste images from Clipboard while replying / forwarding to a request


Please refer to the below link for the steps to install the patch. 
http://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Jeykar
ServiceDesk Plus Team










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