We are looking to purchase a service desk however I have some criteria I need to follow and I want to know if service desk can be setup in this way and if so how and what is the best plan?

This is the number one factor in me choosing a service desk is I have 6 different departments in our company all wishing to use a service desk on one platform and allowing each department to be fully independent of each other (with requests, (forms), changes and problems) (unless we need to raise/allocate a ticket to a different department.)

If so how do I go about this so I can try and set this up in my trail demo?

Also we need to produce independent reports on each department is this possible?

I hope this makes sense and if you need any more detail please let me know.

Please can someone help with this?

Many thanks in advance