Requests closed by requester will have the "Closed without requester's acknowledgment?
Hi there,
during testing, let's say everything goes as normal.
The technician fill in a resolution and set the status as Resolved.
The requester will open up the resolved request and click the Close button at the top (same area as Reopen/Actions/Reply).
When that's done, under Request Closure Details, there's a message saying "Closed without requester's acknowledgement"
![]()
Is this expected?
Should any request closed by requester themselves have the message as "Closed with user acknowledgment" or something similar?
during testing, let's say everything goes as normal.
The technician fill in a resolution and set the status as Resolved.
The requester will open up the resolved request and click the Close button at the top (same area as Reopen/Actions/Reply).
When that's done, under Request Closure Details, there's a message saying "Closed without requester's acknowledgement"
Is this expected?
Should any request closed by requester themselves have the message as "Closed with user acknowledgment" or something similar?