Intergration with Service desk
Looking at the trial versions of the OpManager and ServiceDesk. There seems to be some connection between the two products yet there isn't. How can we assign a ticket to a technician for say printer issues and a different tech for server issues? There is a pull down option on the "Configure Profile Details" page but you cannot select anything for Technician, Category or Priority, it states "choose a value" but the is nothing to choose from. How do we make this happen?
Topic Participants
vijayshankar
opmanager_support
Mark Hutter
gabrielme
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