Requested feature
Hello, There are currently two roles for technicians. There is Operator and Super Admin. Super Admin can do everything and Operator appears only to be able to view reports. We'd like a Help Desk role to where they can delete registrations. That way if someone forgets their security questions and answers, help desk can delete the registration. We do not want them however to be able to get to the Admin or Configuration tabs. Thank you
Technician Roles - feature requested
Hello, There are currently two roles for technicians. There is Operator and Super Admin. Super Admin can do everything and Operator appears only to be able to view reports. We'd like a Help Desk role to where they can delete registrations. That way if someone forgets their security questions and answers, help desk can delete the registration. We do not want them however to be able to get to the Admin or Configuration tabs. Thank you
Manager can update membership (4 years and still no check box)
Would love a check box to allow managers to add members to the groups they manage.
Create Groups Error
Hi All, I am new to ADManager Plus but have a query about a problem I am seeing. I am redesigning our Data Structure and Security Groups. I have done the new folder structure and now want to set up the new Security Groups. So I go to CSV Import and select Create Groups. Unfortunately I get an error as shown in the picture below. If I continue and try to create the SG's it will show the SG's as listed in my CSV but I cannot continue as the "Next" button remains grayed out. I have included a screenshot
AD Reports
I'm wondering if there is a report that I can generate that will show me which users are locked out as well as what domain controller, server, or device is locking them out. Is this possible?
change the AD Audit Plus mysql path
Hi, How do I change the AD Audit Plus mysql path, the disk space is full and I want to move it to different drive, where I have plenty of space. regards Abdul Majeed
Attachment Downloads
Hello, When requestor attach files to the tickets and I go to download them, the system downloads them with the name of the service used to download them. For example: Attached file: Report.pdf Name when downloaded: FileDownload.jsp I can rename the file that was downloaded and use the pdf extension, and it opens just fine, but I shouldnt have to rename it, it should download with its proper name...
How to resend log in details to users already set up
We have been parrallel running servicedesk with our 'old' helpdesk. All the config has been done, and users set up. We are now ready to roll out servicedesk to selected customers. We have configured the email in the 'send self service log in details' for the customers. Is there a way we can send this out for requesters already created? Or does the email only get sent out when a new user is initially saved (and the 'send email' function is set)? Thank you
Customise the Requester Portal
Is it possible to customise the page that appears when a user logs into Service Desk to log a request (the portal)? Currently the information that is showing has no benefit to the customer. I wanted to hide the solutions information, the 'Whatch this portal usage video' ... and instead include some graphs that is used in the Dashboard... I've looked throughout the admin section of Service Desk but cannot find what I'm after. Thanks Nicola
Inline Report with Resolution Field
Hi Guys, I have a report that displays the resolution of a ticket, we update the resolution to track it's progress. As we add more information to the resolution the formatting on the inline HTML report looks terrible. Carriage returns do not show up, so if we enter: [2-15] worked on a printer driver [2-18] replaced the printer [2-20] confirmed all is fixed it will show up like this in the inline report: [2-15] worked on a printer driver[2-18] replaced the printer [2-20] confirmed all is fixed Then
Software count with a specific department grouped by Site
I need a report to show the information below. If Acquisition and Expiration date cannot be shown that is fine for now. Our customer is really focused on number of license purchased and how many of the licenses are being used and how that relates to how many workstations the software is installed on. Software Manufacturer Software Name Department # of times installed # of licenses purchased # of licenses allocated Acquisition Date Expiration Date Site 1 Adobe Acrobat Pro ARMY
Mark As First Responce
So here's the problem, When people log a calls over the phone, and you are on the "Add Request" mini screen, there isn't an option to log the "mode" of the call as "Telephone" etc... When you have logged a call that came in via the telephone you have already responded to the customer (or at least we do), so it would be great if the system did this automatically if you ticked the "Logged By Phone" etc.. Button... Is this something that I can make the Service Desk do, with like business rules and
Wildcard SSL Certificate
Is there a step-by-step process for installing a wildcard ssl certificate? My certificate is issued from Godaddy.
Remote Shutdown Failed
Dear Forum, When using Remote Shutdown the status is Failed and the remark is No more connections can be made to this remote computer at this time because there are already as many connections as the computer can accept. What is the problem precisely ? Thank u very much Regards
create a ticket via email
can you provide the some details how user can create a ticket via email on manage engine
configuration deployments
Hi, I'm sure there is a simple answer, but can someone please tell me why I would receive an error message stating: "No more connections can be made to this remote computer at this time because there are already as many connections as the computer can accept" when trying to deploy a configuration? Thanks Bill G
Sites on Service Desk
Hi Guys We are running the service desk plus companywide now to run out IT helpdesk We have multiple site offices that start-up and demob all the time, so we made a custom field within service desk so when users where logging a job they could select the site they was at. I see now there is a default field called site - but when a user is logging a job this field is not selectable? I’ve had a look around I know how to populate the list - but not how to enable the box so users can select the site
Nested reply and incident templates
Currently, reply templates are listed in a single, long list in the drop-down menu within the reply window. We have around 30 reply templates, and would like to use more, but it is a pain having to scroll through such a long list. If the reply templates could be nested under sub-folders, that would solve the issue. The same is true of the Incident templates menu. The Service Catalog menu uses nested sub-folders; something similar for Reply and Incident templates would be perfect.
Feature Request - advanced scheduling
Microsoft and Adobe release on the 2nd Tuesday of each month, so we prefer to run our DC configurations on the following Friday. However, there is no guarantee that this will always be the 2nd Friday. If the first day of the month is a Friday, then our desired deployment date would be on the 3rd Friday of that month. We would like the ability to schedule deployments for "the Friday following the 2nd Tuesday of the month." Thanks!
Is there a way to automate supressing alarms via the rest api or in workflows?
We perform deployments on our 12 production servers 1 or 2 times a week. More often in our QA and development servers. Most of the deployment process is automated with linux bash scripts. We would like to include suppressing and re-enabling the alarms either in our scripts, or in a work flow. We would prefer to only supress the relevant monitors, but suppressing all alarms for a device or a business view would be OK. Thanks!
Initiate Remote Control from 3rd Party App
Is it possible to initiate Remote Control of a computer by calling the Desktop Central procedure from a 3rd party app? For example, we have another product to manage our Service Desk, and we would like to be able to insert a button or link into the Incident form that passes the computer name to Desktop Central and initiates the Remote control procedure. Thanks
Manage Defaul Domain Controller WMI monitors for multiple DC's
Hi, I monitor multiple domain controllers maintaining our domain. Each time I have to update a value specific to Domain Controllers such as Active Client LDAP sessions I have to do it per Domain Controller. Is there a way to apply this to all my domain controllers per Opmanager server? Thanks
Desktop Central Remote Control not Launching Window while using ActiveX Option
I'm experiencing an issue after the last update with Remote Control where I can connect to a client using the ActiveX option however my screen never changes to view the remote clients screen. My screen never "turns blue" and then I can see the clients screen. If I use Java it works. Anyone else experiencing this? I have tried in both IE8 and Firefox. I have also set all the security options in both browsers to the appropriate settings. Thanks
Status will not move from "Yet to enroll"
Hi there, Trying to get my 1st mobile device enrolled into MDM. I can send the enrollment request via email, open the page on the device, login and successfully receive the certificates, but the enrollment page within DesktopCentral never goes beyond the "Yet to enroll" status. I have tried using both WiFI and 3G. The device in question is an iPad 4th gen with LTE and WiFi. Regards, The-SilMarillion
Can Opmanager be deployed on a windows 7 desktop operating system.
As topic.
Mail Settings - Office 365
Hi I am trying to configure my mail settings to use an Office 365 account but get the following error. "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." when i try to reply to a request i get "sending notification failed" ManageEngine Service Desk Plus v8.0.0 (free)
Business view name
Hi, Anyone know how can I change the name of a defined busnees view ? thx, Joe
Customize User Logon Page problem
Hello, I migrate to the 4580 released and I've got problem with the "Customize User Logon Page problem". Lines prensent on the user logon page disappeared !
Change username to displayname
In the attached picture at the top is the username used to log in. In many of the lines of code in AD-SSP you find %username% that can be swapped with %displayName% to use that persons full name from AD. Where is the line of code and file so I can switch the top username to be their display name? Thanks, -Anthony
iPhone App does not download all Accounts and Contacts
The iPhone App for SupportCenter Plus will not download all of the Accounts and Contacts from the Desktop application. If you add a support request to the desktop application with the correct Account and Contact and then open that request on the iPhone App, the request information is there in the Requests Tab. You can even open the request and use the Contact Info button to see the contact's full information. However, if you do not go into the request and simply open the Accounts or Contacts button
Group rules vs. request templeate
Hi, I am have just created a group called XX the inbound and out bound email address for the group is xx@xx.is when i send to the email address xx@xx.is the group does not get assigned to XX I think the default Request Template is overriding the group. Is this normal behavior ? Best regards, Valdi Hafdal
Can we change the resolved/completed date on a request?
Hi there, 1st question: what is the difference between resolved date and completed date? 2nd, as the subject says, is there a way for us to change the date? The reason for this is sometimes we create new incident (and close it along with the resolution) for something that happened during weekend or late at night. Therefore when we putting in the record for it, we need to set the correct time and date (for when the incident arise, and when we resolve/close it). When I tried to edit the request I've
Icon Background Color
We have recently upgraded from version 9011 to 9410. Since upgrading we have noticed that the background colors (green, yellow, and red) are now pastel and not as "bold" as previous versions on dashboards. We have several color blind people who are having a very difficult time telling the difference between colors. Does anyone know what "image" or setting can be modified to create "bolder" colors?
Response time column
Hello, I'm checking if SC can make any calculations in custom report, we are looking to get Response time value as CreateTime - Responded Time, looks like the only option to achieve this is Custom query, but I have to idea how to make this since even copying existing report quety (it works from Report secition) causes query window fail. Query: SELECT std.STATUSNAME "Request Status",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Contact",org.NAME "Account",wo.TITLE "Subject",wo.CREATEDTIME "Created Time",cd.CATEGORYNAME
Drive Time
Is their a way to add travel time that will calculate when you add a time enrty in Support Center Plus? Tom
Unable to add technician
Hello, I'm trying to add a technicien in my servicedesk application but I have an error. My error is the following :Unable to save technician : Login with same name already exists. Please provide different value for Login Name. I have verify the Login Name and it doesn't exist ! When I run the following request : select a.first_name'First Name',al.name'Login Name',sd.status'Status',sd.userid'userid' from aaauser a left join aaalogin al on al.user_id=a.user_id left join sduser sd on sd.userid=a.user_id
Approval Link
hello i am trying to get the link functionality to work under 'Actions' on each Request you have an option "Submit for Approval" which can be used to send an approval link to your manager from which your manager can see the Request details and approve the Request. i am able to generate the email, but there is no link for a manager to approve how am i able to generate the link? Thanks!
Additional Information in Alerts
HI! I wanted to know if there is a way to add additional information on the emails sent with an alarm. For example CPU, Memory at the time of the alarm. I know I can cross reports, but it would be helpful have it in the same email. Thanks nicolas
kindly share Opmanager MSSQL DB structure.
I am planning for few performance reports for which I need support from Op manager MSSQL DB. Request you to share MSSQL DB structure. Please help me.
ServiceDesk Plus 8123 Released
SDP 8123 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Note: The 8123 PPM can be applied only over 8121. So, users who are in builds before 8121 and willing to upgrade to 8123 should come to 8121 first and then to upgrade to 8123. Below are the list of Issue fixes and features. Issue fixed in 8123: SD-48675: After selecting the requester in the new incident page, the technician list becomes unsorted. SD-48110: OS Version
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