GINA not working on some computers
We're noticing that some of our computers' GINA is working and some are not. On the ones not working, when you click the reset / unlock link under the password prompt, it does nothing. It adds a APPCrash event in the app event log.
Looking at ADSelfServicePlusClient.log, I can definitely see the issue. Where is it pulling defUser? See these lines:
A good working GINA results:
http://password.company.org:80/AgentStatusUpdate.cc?status=adssp_admin_gina_install_success&machineName=PC13444&
domainName=TEST.lan&version=4.2.4&defUser=TEST\joe.schmoe&directory=C:\Program Files (x86)\ZOHO Corp\ADSelfService Plus Client Software\
domainName=TEST.lan&version=4.2.4&defUser=TEST\joe.schmoe&directory=C:\Program Files (x86)\ZOHO Corp\ADSelfService Plus Client Software\
A bad working GINA results:
domainName=TEST.lan&version=4.2.4&defUser=Ä4
Note that the bad GINA has nothing relevant after defUser.
Any chance on where we might go to resolve this?
Thanks
Thanks