Requester's asset
Hi, I've a question about requester's asset. When I was edited existing ticket and tired to change requester name. The asset doesn't change follow new requester's asset. I have to manual change by myself. I'm not sure is it a bug or software designed? But I noticed that it should automatically change. Thank you, Sakarin
Logo will not change
I searched and did not find an answer to this one... We have 2 licenses for ServiceDesk Plus (for 2 separate projects). We were able to to change the logo on one and add our own to the log-in screen and top left corner of the app. But on the second one, I've added our logo in the settings, but it simply will not update in the software. Can someone please assist with getting our logo to update into the software? Thank you Dave
Multiple approval stages for service request, when added from 'actions tab'.
Build: 8114 Enterprise Edition. Scenario : With the inability of resources and small end user group, We are planning on just having one template for service request. The approvals for the SR will be added once the it has been raised. At this point from the 'actions' we can set multiple stages of approval,which is fine and the way we want it. But once the stage 1 approver has approved his/her SR , the technician will have to go the sent to the second approver. Is there a way where the system will
Request Approvals not showing correct status
I have a request sent out for approvals Two approvers have responded and denied the request. The approval Icon from the main screen DOES not reflect this. PS. I am still waiting on answers for two previous issues dealing with software licenses. Would appreciate some response Karen
Support Center Enterprise 30 Days Trial without API
Dears, kindly, we got the trial version of support center Enterprise Edition version 7.9 30 Days Trail On Linux "Ubuntu 10.04" We was looking for the API for integration with support center. but when we browse the Admin -> Global Settings -> API . we found the below screenshot. How to activate API for support center enterprise and to generate our first API-Key ? Best Regards, Shenouda Bertel
Radius authentication failed
Dear all We have the ManageEngine Netflow Collector version 9.8 and we are trying to configure the Radius feature. Attached the configuration applied. Also I have created the user on the “User Management” section (both domain/user and user only). On the Radius server I can see the authentication request (on the Event Viewer – Custom Views – Server Roles – Network Policy and Access Services) providing Full Access. Also on the Netflow Collector server with Wireshark I can see Access-Request then
Error while changing password
My helpdesk person is getting the following error when she tries to reset a password in ADmanager plus. Error while changing password. Access is denied - error code 80070005 She was able to do it one day and then this started
2 different ServiceDesk facing off
Hi there, Our ServiceDesk is communicating with another ServiceDesk from a different company using Trouble Tickets/Incidents/mails. The problem is, when there is an incoming email from that other SD, it also has the ticket ID in its subject, with the value ##TicketID##. As per default, SD will try to add the incoming email, which has been fetched, to the appropriated Ticket/Incident with the specif ##xxxxx### ID. This will results, that incoming emails from that other SD, will be merged to existing
Requester Import by CSV without notification
We are preparing to take on a new customer and have exported their user names and emails from AD ready to import into our MESD Plus - MSP however due to previous experience I am reluctant to do this now given that there is a pre-requisite to import a login name and password and this sends an email to each user. The customer is delaying communication of the Managed Service to its users for another week but I would still like to import the user's details. Is there anyway I can import the csv without
Support Center Enterprise Edition 30 Days Trial without API
Dear Team, kindly, we have download the 30 days trial version of support center plus version 7.9 for evaluating for our needs. Mainly we was looking for the API Integration which is available from version 7.7 In enterprise versions only. We now have the Enterprise version installed on Linux Server "Ubuntu 10.04" when we check the Admin -> Global Settings -> API we got what on the attached image. So, how to activate the API Usage on Support Center Plus on our local deployment on Linux and to Generate
Can't add users to roles after upgrade
I'm in the process of upgrading us to the latest release of PMP. I just finished the 4.6 upgrade. I had to reimport some users from AD which was not a problem. There is a user that I'm trying to assign to the Administrator role, but when I highlight the name (or any other name) and hit the arrow - nothing happens. I can remove people from a role but can't add anyone to a role. I've tried in IE and Firefox in case it was a browser issue... Please advise
Problem to configurate mail settings
Hi I have problem configurate mail settings, SMTP port 587 with authentication TLS because always say unnable connect smtp server and I write correct the name of the server. I need help
question about running "Script Monitoring" - Monitored Machine
Dears, I would like to know if i want to run a script monitor on a remote machine (Monitored machine, i guess) .. do i need set CLI access to that specifiec host in opmanager ? can you please explain a little about how can i setup a script monitoring on a remote host ? explanations in help card is not very clear, for example i assume i set a CLI access for that host, and finish my script code, then i choose execute from "monitored machine", what should i set for execute directory then ? the ${TempDir}
Set up SMS Service in ServiceDesk
Hi, There is a question about setting up SMS Service in Service Desk and what service does it need? GSM Service? Bulk Service? or any other service? Could you please help me in this case? And is there any way to send a sms to users while there is a reply to their task? Best Regards
Searching for users. (Eval Question)
Is it possible to search by username in ServiceDesk to find what machine a certain user is using for remote control purposes? We currently have this capability with our current asset management system and have found it very useful.
Assign tickets to Support Group via email address
I've just inherited the role at an organisation looking after the administration of the Service Desk implementation. One of the first changes I'd like to make is changes to which groups are assigned tickets based on the email that a request is sent to. I've found 2 options that appear will assign the ticket to each group based on the email address, but unsure what the real difference is and what option is best if they are in fact different? 1. Assign an email address to the properties of the Support
Change Module - Alternative Ticket Closed Status
Hi, I would like Change Tickets to be able to be "Closed" with a status other than completed; ie Abandoned or Cancelled or Not Successful (Rolled back) Currently when you close a Change Ticket it sets the status to completed, but if the change was abandoned (or any of the other options above) it was not completed. I could delete the ticket, but this does not allow me to then track the number of changes not implemented. Is there a solution to this already? if not, can this be added as a feature request.
Stops users e-mail in requests
How do we stop users from e-mailing requests into the service desk? We expect users to login to the portal and based on the category they choose depends on which users get the requests. When users just e-mail it goes to a pot and we want to reject these as they have no category, we would also like a message to go to users stating this. Thanks
Manage Engine not starting
Hi There We are using SD plus paid over 2 years and now it won't startup after adding SSL certificates. The log file says below. I tried to run the run.bat and had no luck. [14:48:22:319]|[02-11-2013]|[SYSOUT]|[INFO]|[19]|: [JBOSS] PoolTcpEndpoint: Reinitializing ServerSocket| [14:48:22:319]|[02-11-2013]|[SYSOUT]|[INFO]|[20]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException:
NULL STARTUP ERROR
When I go to start the Applications Manager I get an error listed as "NULL" I went to shutdown the app manager and re-start and still get same error. Any help would be useful! I attached a JPEG with the error
A script to set Calendar permissions and send welcome email.
Hello all We have a requirement in our company that all users calendars are set to reviewer. By default Exchange 2010, the calendar permissions are set to free/busy only. Our helpdesk staff create user accounts by using templates in AD manager. I have written this powershell script, that can be executed from the custom attributes tab in the template. I hope it helps. How to use: In the template, add the following to the script field in custom attributes. powershell.exe .\setexchangepermissions.ps1
Change Request automatically to PO
Hi All 1-is there is any way to change Hardware request to PO automatically? 2-is there is a way to send the PO automatically to the Vendor after taking the approval ? Thanks for your usual support
Configure DB
could i configure MSDB in trial version??? or it's onley for registered versions???
mail server outgoing settings
Hi there, Here's the what happened. We set the outgoing mail settings as SMTP port 25 with no authentication. sending notification works. Then we create a new user in Active Directory, followed by a mailbox for it on our MS Exchange 2010 server. This is to set the incoming settings as IMAPS (TLS enabled) on port 993, using username as domain\username and password of the newly created user. The settings works (at least there's a note above that says so). Now, we thought: "why don't we secure the outgoing
Report SDP status "Pending" for xx days
Hi, I need a report that shows me the tickets the previous month that were more than xx days in the "Outstanding customer", "Outstanding Supplier" and "Open" for a specific support group. Required fields are in the same order: Ticket ID (With link to SDP. Only is possible) Creation Date GroupName Technician Requester Title status MSSQL Thanks, Mauricio
Can't draw a network map!
When I try to draw the network map, I get the error "No switch links found for this device. Please select different seed device" - I've tried all my Layer2 and Layer 3 switches, and get the same result. Do I need to do some extra configuration in OpManger or on the switches? They're all discovered, and the SNMP monitoring works.
Russian charset not recognized
Hello. I'm trying to use the latest trial version of OpManager 9450 on Windows XP SP3. I have a windows 2008 r2 server russian version, which is added as a device in opmanager. SNMP and WMI are configured. I configured event log rules for any application. And when I receive some alarm from event log, the message is not recognized. The problems is in russian charset. I receive the alert message like this ID=10016 Source=Microsoft-Windows-DistributedCOM Type=1 Message=Џ а ¬Ґвал а §аҐиҐЁ© ¤«п Є®ЄаҐв®Ј®
What if I want to put image into body a password reminder email sent to user.
What if I want to put image into body a password reminder email sent to user. Example: Banner image. Dear xxxxx, dssssssssssssssssssssssssssssss. sdsdfsddddddddddddddd. Best regards, IT Team.
ADManager Plus Build 6010 released!!
Hi, We are glad to announce the release of ADManager Plus Build 6010. Enhancements in this build include: ● Date type columns will be exported as date fields while exporting to excel. ● Migration support for builds 6001 ,6002, 6003 Bugs fixed include: ● Issue in setting dial-in properties during user creation and modification has been fixed ● Active sync support issues post 6000 build have been fixed ● Exporting issues in group members report has been fixed ● Auditing issues for remove members operation
OpManager NFA plug-in question.
When I click the NFA enabled router interface on OpManager, it shows the NFA statics at bottom of interface details page, Also that interface NetFlow detail has the 'last 2 hours' link to show last 2 hours of interface NetFlow informationj on pop-up. Can I change the time? (like last 5 min, 30 min, 1 hour, 5 hour etc..)
Can't select remote desktop tool from dropdownlist
Hi, I've a problem with select a remote tool from dropdownlist. It can't select the second item in the dropdownlist. It always disappear when I tried to drag mouse cursor to it. I'm not sue is it a bug? Please could you help. Thanks, Sakarin
script monitor - output format
i try to run a vbs script and add result counters in the DB. even if the script works fine when i run it directly (using the session of the user used to run the opmanager service), this script didn't work in OPManager. is there limitations when OPManager run vbs scripts ? thanks
Tree view for managing device dependancies
I'm trying to configure my device dependencies, but the Quick Configuration wizard only lets me add or remove individual devices or entire device groups. The problem is that don't see a way to quickly set up multiple devices that don't belong in groups, and I can't see a "birds eye" view of the entire tree structure. What about a Map option for an overview of all device dependencies? Like a tree-style view where we can see the "root" devices (like core switches), and be able to expand (or drop down)
Server inventory detail
Hi, is it possible to collect all windows, solaris, linux server invetory details such as serial number, hardware model and so on? Thanks, Roberto
Leveraging Microsoft DFS-R for Software Distribution
In the sales calls prior to purchasing Desktop Central, I was told that it would work with Microsoft's DFS-R (formerly DFS/FRS). We are big users and want to be able to leverage DFS with replication to push out packages to branch offices the same way we have for years. Example: \\dfsname\global\software\packages would exist on all servers in all branches even though the physical servers would be different for each location. The agent running in the workstation should see the same DFS path regardless
Skip Add Computers when creating custom groups for the first time?
First. Thanks for an excellent forum. I have a question: Is it possible, somehow, to create a custom group without having to add a computer? I have a virtual machine that i am adding when creating new groups at this time. /Vbscabbed
Service account remote desktop alerts
We have a need to be alerted when a certain service account successfully logs into a server using remote desktop. We are able to setup the alert when this account is used but it alerts for everything it is used for. We need to only get alerts when this is used by Remote desktop. Anyone else used ADAudit this way?
Service Catalog: Need to have option for Requester to set Item, but NOT the Category or Subcat
I'm in the process of building out our Service Catalog, and I'm building the simplest of forms for problems with a mouse or keyboard. With a bunch of coffee drinkers who like to spill coffee onto keyboards for some reason and mice that have issues, it's a high ticket generator. Anyway as I build out the catalog I want to assign a Category, Subcategory, and Item to the ticket. Our end users don't want to wade through the Categories, and they will get lost in our Subcategories, so I want to lock those
Template AD and Exchange
Hi, I have two AD servers and two Exchange servers. Is there a template for AD and Exchange? I need to adjust threshoulds and want to do once? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Automatic backup
I need to automate the backup of OpManager, I found this KB explaining how. But I see that you have to stop the service from OpManager to get back up, this is really necessary? I searched the forum, but many old things .. http://support.opmanager.com/sd/AddSolution.sd?solID=25202 Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Next Page