Issue with GINA

Issue with GINA

We're noticing that some of our computers' GINA is working and some are not.   On the ones not working, when you click the reset / unlock link under the password prompt, it does nothing.   It adds a APPCrash event in the app event log.

 Looking at ADSelfServicePlusClient.log,  I can definitely see the issue.   Where is it pulling defUser?   See these lines:

A good working GINA results:


A bad working GINA results:


Note that the bad GINA has nothing relevant after defUser.

Any chance on where we might go to resolve this?

Thanks

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