Software assets being listed as Workstations
We recently reinstalled and started fresh with MESD Plus (enterprise edition). I am currently filling in for the person who is supervising the helpdesk while they are on vacation, and it appears that they didn't follow the procedures I had set out for them when setting up assets. I am seeing software licenses categorized as workstations. I need to be able to change this back so that I can properly track licensing versus hardware. I have tried to edit the product type and set it as software, but I
EventLog Analyzer folder growing very fast
We had 33 hosts, mostly Windows, and EvLa folder was at a steady size (keeping half a year history). We have added a few more Windows hosts and a few linux (which are still not sending anything) and a few days ago i have noticed that EvLa's folder started to grow hugely, 15 GB in a few days and not stopping. Soon it will consume all the space given to it. What can be the cause and what should i do? Haven't tried restarting it, will do shortly. Not sure it will help. A lot of space are taking these
IE 8 missing in XP
HI, I m facing an issue that in some of my system with XP having IE 6 but in the patch scanning its does not show any patch is missing. As i know it should get the upgraded with the patches. Please suggest. Regard's Pradeep Bedse
Not restarting after deployment
I have an automated deployment scheduled and configured to not reboot if a user is logged on. The attached screen shot shows the status of the deployment. The problem is that this user is not actually logged on. This was the last person who used the computer, but they already logged off yesterday! To complete the deployment I had to login to the computer and click the Desktop Central popup message to initiate the reboot. Why did DC not correctly detect that no user was actually logged in at this
Report on service request custom fields
We need to run reports on the service request catalog but it seems that only the common custom fields are available. Why can’t we report on the custom fields there are specific for each service category?
REST API to get information about particular servers?
I was looking through the documentation and couldn't see an obvious means to get CPU/RAM/HDD usage about a particular server through the REST API. Are there any examples/samples of this?
Last online - Desktop Central
My suggestion would be that dcentral could show when the last a machine was online. This could be beneficial troubleshooting connectivity issues with users.
Hyperlink in custom Gauges
I modify the "/conf/opmamanger_snapshot_dial.xml" file and add support for a Custom Category of Equipment...i add this snippet: <CATEGORY name="Custom"> <DIAL dialType="number" displayName="Some Description" name="Name1" shortKey="Some" unit="MyUnits"> <PARAM pollKey="CUSTOM1" type="Custom Type"/> </DIAL> </CATEGORY> How can do the following: When i click over the gauge a popup appears with the "Script Monitor" info, like when i click over the script monitor Thanks
SMS Test Message Looping
Hi. I'm trying to use the latest trial version of OpManager 9450 on Windows XP SP3. And when I configure sms server settings and press 'test' button, test message is sending and comes to my phone again and again (looping). I use Nokia 6110 Navigator as sms modem. This problem like a problem, which was described in https://forums.manageengine.com/topic/sms-messages-looping. Please help me to resolve this problem.
Service desk plus Build 7608 very slow
we have service desk plus hand have noticed over the last few weeks that it has been getting slower. we only have 4 technitions that use it. The server has been restarted but problem still exists. all other services on the server run with no problem.
Can't connect to localhost on SBS 2003
Webpage will not display on SBS 2003 server once ManageEngine is installed using MSSQL. Port was change to 8082 and ip address was changed to local server IP. Could Not Find E:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... Free edition... Could not create connection; - nested throwable: (java.sql.SQLException: Network error IOException: Connection refused: connect); - nested throwable: (org.jboss .resource.JBossResourceException: Could not create
Canned responses available to specific roles of support reps?
We are running 7.9.0 build 7916 of SupportCenter Plus. It looks like canned responses can only be made available to ALL support reps. I have canned responses that I only want specific roles to see/be able to select. Is there any way to do this? It looks like an all or nothing option right now: "Allow all Support Reps to access this template" Thanks - Annette
PC Object and User Object duplicate issue
I recently upgraded to the latest 6000 build of AD Manager Plus . I'm experiencing a duplicate object creation problem only within the ADMP console. When I create a PC object within AD Manager and then try to create a User object with the same name I get a duplicate error message in AD Manager. However if I create the either object type in the Microsoft ADUC utility and then make the other in AD Manager it creates the object fine. It looks like something in AD Manager is not differentiating the
Reply/Forward always uses subject of request, not the subject of the last exchange
We are running 7.9.0 build 7916 of SupportCenter Plus. When we use a canned response in a reply or forward, subsequent reply/forward actions reset the subject line to the original subject, not the one we're responding to. Example: a. User sends request w/Subject line: ECF Strike 12-12345 b. Help desk staff "replies" to request w/canned response, and Subject line is changed to ACTION REQUIRED: Deficient Filing in case 12-12345 Steven Dhillon, et al v. Alejandro Mayorkas, et al [ID: ##3731##] c. Attorney
Problem with feature to hide conversations
Hello to all, we are having problems with new feature to hide conversations in SDP. When a technician changes the type of a conversation, the application displays the following error message but makes the change. Has anyone this problem? Thanks in advance PD SDP 8.1 build 8119
Add CC on requesters Replies
Hi! When a requester responds to a conversation, they can not add new recipients to reply. Is there any way that the requester can see the CC field as technicians see? This is what the requesters see This is what they see technicians and I'd also seen the Requesters Sorry for my English.
AD records failing to import
Hello I have error with AD users import System Log Message: Exception while adding the Requester :UserName:ikrivoruchko ,EmployeeID:- ,Title:- ,FullName:Криворучко Илона ,Description:- ,Email:ikrivoruchko@pzu.com.ua ,Phone:- ,Mobile:- ,DeptId:19505 , JobTitle:Oператор ,FromAD:true ,UserDomain:PZUGROUP ,smsID:- ,Ldap_Id:- Probable Cause: java.lang.NumberFormatException: For input string: "UVH@27466137" Help me plz!
Home Folder Permissions
Hi, We've got a problem, when helpdesk technicians create users, the permissions on the terminal service Home Folder are herited from the upper folder, adding the service account in full control, but the user had no rights on his folder. The problem is the same with the administrator. When we create the user with the active directory snap-in the permissions are good. Is there a parameter to set ? or is it a bug ? Regards.
How to enable online chat user with technicians
Hi , How to enable online chat user with technicians
Custom View Closed Today
I would like to create a custom view of My Requests that were Closed/Resolved on the current date. Can I do this instead of picking a specific date?
Importing assets and components
I'm trying to import a bunch of non-IT assets that contain several components. How do I import the components in to automatically have a relationship with a particular asset? I was thinking of going straight to the DB and do update queries but wanted to find out if there was a more straightforward way.
Attache picture to requesters/technicians
Any way to attache pictures on requesters/technicians so you can view it when you open a ticket generated? Thx
Allow a requestor to view certain types of tickets
I know there is a way to give a requester access to view either all requests for a site or in their department. I am wondering if there is a way to give a requestor view rights to a custom view of requests. For example. If there was a custom field that designated a request as Safety Related (yes/no) I would like our safety manager (not a tech in our department) to be able to see all those requests. Is this possible? Thanks, Joe
Password compliance
Can anyone tell me if this tool would be able to report on AD Passwords that don't comply with minimum characters and complexity?
The ServiceDesk Plus service keeps stopping after manual restart
On of our client have a problem with fetching OUs from Active Directory because only Users OU is showing so i tried to run the following query in MS SQL Server 2008: delete from adorganizationalunits delete from adousrelationinfo and I stopped the manageengine servicedesk plus service before the deletion and then i shut down the servicedesk plus and started it but when i try to start servicedesk web client it is giving error in the cmd saying the server is not up, first start the servicedesk
Customizing email body for schedule reports
Dears, I've setup a scheduled report in OpManager, and i will send the report to some receipents through their email ID. This is working fine, however the email format (text, text style , ..) is not satisfying. I would like to know if there is anyway to customize the email body so i could send the report email with more reach format. (ex: lets say HTML format) Regards,
Virtual Device - "Interface Teredo Tunneling Pseudo-Interface-Tunnel" where can I modify threshold?
the virtual device template seems to have included some pre-configured thresholds. We keep getting threshold alarms for the "Interface Teredo Tunneling Pseudo-Interface-Tunnel". I just want to shut off any threshold monitors for this interface whatsoever. However I can't see where this is configured, or where I can modify the alerts for it. I don't want to disable all network monitoring I just want to drop this interface out of the watch list.
"Top 3 Processes" incorrect
We regularly receive alarms from OpManager for memory and processor performance monitors where the "Top 3 Processes" information is wildly innaccurate. For example, just now one of our servers was sitting at 98% memory utilisation of its 8GB physical memory. 6GB was in use by a single application process. OpManager correctly reported the 98% figure, but didn't list the process consuming the 6GB in the "top 3". The top 3 consisted of processes using less than 1% of the total memory consumption.
REST API and DeviceType PB
Hi, I'm actually working with the REST API of OPmanager. My goal is to add new device(s) monitoring in my probes each time a new server is deployed. This task need to be done without any human interaction. So i've done some curl command to HTTP POST the data to the server. I need to add devices and to affect them a template, i think this is via the devicetype input. But for now there is two things that disturb me: First: The input field "deviceType" in the POST don't seem to be apply correctly, the
I do not see are the oldest open requests.
Hi, I failed to see all requests Open in any user or even the administrator can see, this function more not pictured requests oldest open. what should I do to see you all again. Thanks,
approver rejects request
Hi, In the workflow of service catalog while approvers reject the request. request allocates as unassigned. so the approver and technician cannot see this task anymore to reply or close it. Consequently administrator who can see all the requests should assign that request manually to the required technician. What can I do to mange this manner? Best Regards
Preventive Maintenance
I would like a way to put preventive Maintenance tasks/requests on hold without having to change the schedule each time. Curently the only way I know to do this is change the schedule from say for example from daily to one time event and set a date way in the future or for the next day then close the unnecessary request Thanks Karen
How to get history of request using Servlet API?
Hi, I am using Servlet API to extract request's information (http://www.manageengine.com/products/service-desk/help/adminguide/api/servlet-api.html#about_servlet). Can you please help me how to extract the history of request using this API?
Openstack host/platform monitoring
Hi, Are you planning to extend your cloud monitoring applications to include Openstack deployments? At the moment I am only aware of the Amazon application monitor. This would be very handy for businesses who adopt other cloud technologies and can run them internally. thanks
OpM and APPM
Hi guys, Can I install OPM and APPM on same server? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
BCC recipients in reply/forward LOST when saving draft
We are running 7.9.0 build 7916 of SupportCenter Plus. When we reply to a request, we usually include BCC recipients in our office (not always the same people). If we include BCC recipients and then save the reply as a draft (to be reviewed or edited), the BCC recipients are no longer there when the draft is edited the next time around! Is this a known issue? Do you have a solution? Thanks - Annette
Full theming?
Just applied 8123 and checked out the new Theme feature, but it's pretty limited. Lots of blue left on all of the main windows, only thing that can be changed is the header and tab stuff? Any plans to make the entire interface (including the login screen which is also still blue) fully customizable?
Mobile App - Reply
For the mobile app, would be nice if you hit reply, that it automatically populates the requester's email address like the full web version does.
Public and private views for solutions in the customer portal
It would be nice to be able to create public and private views for solutions in the customer portal. It is currently possible to search topics, but it would be handy to navigate through the solutions by using views.
Soon-to-expire password users report crashes during scan
Hello, While running the "Soon-to-Expire Password Users Report", it scans our AD and starts compiling users. However, once it gets up to a certain point, it goes to "No Reports Available". I also notice while it is scanning and showing the users before it crashes, the dates are shown in a long series of numbers instead of proper dates. Please advise. Thank you
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