Generate customized report
Kindly help to generate customized reports below:
Severity breakdown percentage
| SEVERITY BREKADOWN PERCENTAGE |
|||||
| SEVERITY |
# OF TICKETS |
WITHIN SLA |
BEYOND SLA |
WITHIN SLA% |
BEYOND SLA% |
Summary report per Technician
| Technician |
SEVERITY LEVELS |
TICKETS STATUS |
|||||||||||
| Technician |
CLOSED SEV 1 |
CLOSED SEV 2 |
CLOSED SEV 3 |
CLOSED SEV 4 |
CLOSED SEV 5 |
CLOSED |
OPEN |
TOTAL |
|||||
| 0 |
0 |
11 |
0 |
0 |
11 |
0 |
14 |
||||||
| Within SLA |
Beyond SLA |
Within SLA |
Beyond SLA |
Within SLA |
Beyond SLA |
Within SLA |
Beyond SLA |
Within SLA |
Beyond SLA |
||||
| 0 |
0 |
0 |
0 |
1 |
9 |
0 |
0 |
0 |
0 |
||||
| OPEN SEV 1 |
OPEN SEV 2 |
OPEN SEV 3 |
OPEN SEV 4 |
OPEN SEV 5 |
WITHIN |
BEYOND |
SLA % |
||||||
| 0 |
0 |
0 |
0 |
0 |
2 |
12 |
14.29% |
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Thanks!