Unable to use ServiceDesk+ iPhone App after 8127 update
When trying to access ServiceDesk Plus with the iOS application after the 8127 update, the application is giving the error message, "Update ServiceDesk Plus to version 8125 or later to work with this app." Obviously we are running a later version but I've tried everything to get this working with no luck.
Deleting Technical User Groups
In our multi-site setup, existing (there before I arrived) technician groups are listed under two different sites but have the same names - wondering if they are the SAME group or just NAMED the same - because when I try to delete a technician group from one site it errors with 'cannot delete group as it is in use by another module' - while I assume it means the other site, perhaps you can explain what other dependency it may be complaining about?
Allow to attach document in an approval item
In most case, we need to ask requesters to approve certain document before we continue work on a request. But it seems the attachment function is currently available in the system. Correct me if I am wrong.
how to get netflow template id..?
Am having netflow captured file. Using nffile.h encoding the captured file details(using java). I want to get the template id but dont know how to do . pls find a solution to get the template id from captured file. Thanks in advance.
Customize Self-service protal
How can i cahnge the background color of the "My Request Summary" of the Self-service portal?
SD 8202 backup PGSQL restore fails
Hi I have a problem with restoring the database psql. When upgrading to version 8203 an error occurred. Restoring a full backup is not possible. The output of the restoreData.bat: INFO: loadAllModuleDD :: loaded the DD for the module :: CMDB java.lang.NullPointerException at com.adventnet.servicedesk.tools.RestoreSDBackup.createTables(RestoreS DBackup.java:1381) at com.adventnet.servicedesk.tools.RestoreSDBackup.createDynamicTables(R estoreSDBackup.java:1368) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
SDP Incoming email in plain text only through internal Exchange 2010 connector
Hey guys, SDP incoming email internal Exchange connector in plain text only. So i can receive email in SDP, but it converts all inline images to attachments and all font markup etc... is lost. A plain text email is being received in SDP, which is a pain, because we receive quite a bit of emails with attachments. Now we always have to open the attachments... I've been plagued by this b4, but it never resolved so far. Scenario is as follows: I've got my own Exchange 2010 server, so i connect SDP
Restore SDP ticket data ONLY
Hi, I am looking into options of how to deploy improvements to our current tool in live. What I plan to do is make changes to a copy of the live system, and then make the improvements to the copy. The improvements will be to add new Service Catalogue templates and also Categories, Groups etc, and disable the existing templates categories, groups. I.E not removing them completely only disabling so that old tickets will still be in their original status regarding groups etc. Then over a weekend i
Notifications SLA
Hi, I have a question related to notifications when the SLA is not met. How I can configure the tool (SDP) to mail notifications will reach a specific user? Regards.
Delay Tool Tip Pop-up
Is there a configuration file in ServiceDesk Plus in version 8.1.0 that can be modified to delay the tool tip pop-ups? When you attempt to click a link with the mouse, the tool tip pops up too quick, thus you are unable to select the link.
Password Report
Report for password changed on the domain and locally with the ID of who changed it and when Rhonda Lively
Work Flow Process
We have multiple citrix servers that our users come in on through a terminal service. We often get messages that say a process has hit our threshold and lists the top three processes. We want to see who the owner of the process is and email us. What tech support told me to do was go into workflow and set it up there. I have looked around, but don't see where I can do that.
Upgrade from 8.1.0 Build 8126 to 8.2 Build 8202
Hi I am trying to update using ManageEngine_ServiceDesk_Plus_8_1_0SP-1_0_0.ppm and it keeps failing with the attached error. Are you able to shed any light on this? Thanks. Richard
iis and application pool
hello, I configured under app manager an IIS server, I read that it's possible to monitor the app pools, how can I do it? is there any list regarding all I can monitor regarding IIS? thanks
I can't change account after patch 7918
When I go to change the default account set in a new request, I detect that when I try to chane acxcount option, the list of all account appear bu t I can't select any .
Windows monitor account gets locked out
A problem started yesterday where the account used to monitor Windows servers via WMI keeps getting locked out. There is no other application using this account, only Applications Manager. I figured that it might be a problem with the AD account, so I created a new one this morning and started changing credentials. Everything was going well. All the monitors which had previously reported critical health status were now repoting that the server was OK. Imagine my horror when I discovered that this
Reports: Query Editor doesnt work !
Dears, When I navigate through the reports from UI view (by simply click on report items in the browser), the report will be displayed properly .. But when I use "Show Query" with "Query Editor" to run the same SQL query, all values will be displayed as "Not Assigned" !! for this I've already collected the SDP logs, and I see lots of java exception will be throw : [13:00:33:691]|[05-15-2013]|[com.adventnet.servicedesk.utils.DBUtilities]|[INFO]|[26]|: Database Connection is requested : Generate
Separating technicians to sites?
Right now my company has various sites in the US and Canada. We're trying to set it up to where the US technicians only see the tickets that come in for US sites and the Canadian techs only see the tickets that come in for their sites. Now maybe I'm missing something here. I've associated the technicians to the sites I want them to work and that still shows me the other team's tickets. I've tried making a role that makes them members of only their designated sites, that didn't work either. Is this
Smartphone apps html coding problem still exists after upgraded to 8203
After upgraded to 8203, we can use the iPhone apps / Android apps to view ticket without html coding in general tab, but still have html coding problem in "Resolution" tab. Could you kindly assist to clarify. Frankie
Problem in the conncetion btw OPManager and MSSQL
Hi, I think that the OpManager that I have installed on a windows server has lost it's connection with the MSSQL Server which is installed on another server. cause while I go to the DBConfiguration file in bin directory of OpManager and want to OK the settings it gives me a message as "NO Driver Jar is found". What does this message mean and what should I do? If i change the database from MSSQL to MYSQL all my data will be lost. am I right? Best Regards
Group Phone Number variable or simple logic?
Hi We have two teams using the servicedesk, assigned to different groups. With requests auto assigned to the groups via business logic. It would be useful in the notfication/reply to templates to be able reply back with different info/phone number for each team depending on what group its assigned to. We can do: regards $group but some additional fields would be nice, ie: regards $group $groupPhoneNumber $groupDescription ( which is already defined ) or some form of simple logic ie: regards $group
Custom Filters
We have created a couple of new statuses for "On Hold". But if a technician tries to use the My Requests On Hold filter, it obviously doesn't list them since the status doesn't match. I tried to create a custom filter and made it public but it lists ALL of the requests with that status, not just the specific technician's. How do I change it to allow just the technician's requests?
Change top background color in SDP+
Hello to all, we would like to change top background color of WorkArea in SDP but we didn't find how to. Could you tell us how to change it? Thanks in advance
Clarity Requested: Process of upgrading from build 8.1.x to 8.2.x
We are ready to do a test upgrade from 8.1.0 build 8121 to 8.2 Build 8203; and in looking through the previous posts there appears to be discussions about having to move from MySQL to PostgrSQL. And other steps about going up to 8200 first and then upgrading a second time to the latest release. REQUEST: Can you reply back with the proper upgrade process as there seemed to be some failures along the way and a central post on best practices would be great. (And I'm sure others will benefit.) 2nd
Work Log required fields
After upgrading to SDP version 8.2, build 8200 we have found that there are some required fields that previously were not required. Currently in version 8.2 there are two fields that are required for a work log entry on a request. "Owner" field "Time Taken to resolve" field Can the required fields be adjusted? We would like to remove the "Time Taken" field as a required field. If so, where?
Android app not connecting, using app ver .1.1 and SD plus 8.1.0 Versionsnummer 8125
Login fails, not connecting. API key for tech recreated still no succes.
Best Practice for Third Party Major Version Upgrades?
What's the best way to do a major version upgrade? For example, I'd like to replacement Adobe Reader 10 with 11. I'd like to do this for all machines that currently have Reader installed, while avoiding installing it on machines that don't have any version of Reader installed. Thanks
Backup DB from version 10.0 to upgrade to version 10.1
Hi, I want to upgrade from version 10.0 to version 10.1. Before I want to make the backup, which doesn't work any more. If I open a command as Administrator and start the backupDB.bat, which is since version 10.0 at a new folder location ".\bin\backup\fileBackUp", I'll get the following error. ----------------------------------------------------------------------------------------------------------------------------------------------------- D:\Program Files (x86)\ManageEngine\OpManager\bin\backup\fileBackUp>BackupDB.bat
Temperature Monitor Of Virtual Server
Hi, I need to monitor temperature monitor of Virtual Servers as i unable to find SNMP Temperature Monitor in Hyper Server's Device template. Kindly suggest so i will to generate report of Virtual Server's temperature. Regards AK
Rename Scanned Products
I have a question regarding products that are created by scanning assets (through the agent or through other scanning). Is there a way to rename the scanned products? Our accounting team uses out asset information for reporting, and they prefer more descriptive product names than some of them. Although I can rename the product name it scanned in as, as soon as it gets scanned again it reverts to the previous name. Is there anyway to work around this? For example, my laptop scans as "Thinkpad
file copy script powershell
looking at this page why does one want o issue an exit code? Will Desktop Central record the error message as a success or error? http://www.manageengine.com/products/desktop-central/returning-error-code-on-scripts-how-to.html Thanks
Import Palo Alto rules
How do I import my Rules from the Palo Alto firewall into Firewall Analyzer? Do I need to dump the whole config file and import that in? Not as easy as the Cisco's/
Opmanager 10100 3D dataCenter issues
Our Data Center Floor Size is 21 x 40 1. On the orientation of the floor builder, it shows letters on the short-side for me (our 21 ft width). It shows numbers on the length, which matches how we have our room labled physically on our data center walls. Problem Issue: When we look at the finished floor, it reverses this layout, which is a problem since we record our asset information by the quadrant it resides in ( J-10; etc). So I need the finished view to match the same
Avaya 56XX series switches
HI...Are there any plans to release device templates for the Avaya 5650 and 5698 switches, I have tried to imprt the MIB from Avaya but with no joy.
Device Templates for SG300-28
Hi Can anyone share the device template for adding Cisco Small Business switch SG300-28 seriesto OpManager? when added to OpManager it gets detected as "Cisco Device" rather than specific device and CPU, Memory is not being monitored. Txs Sanjeev
Netflow Analyzer Business Hours Utilization Report comparing multiple devices.
Hello, I have three requirements for a single report, but I have only seen two of these requirements at a time so far. 1. Show bandwidth utilization 2. Compare multiple device interfaces 3. Monthly interval with business hours only Is this possible within Manage Engine Netflow Analyzer? David
Authentication Failure Trap
Please be so kind to help us. We already discover all the equipments of the network that we need to monitor. But just the availability monitor it’s working. We already perform all of the following actions: 1. 1. Checked the SNMP community string in the devices. And is given correctly to the OpManager. 2. 2. There is no firewalls between the server and any of the devices (even Windows firewall is shutdown) 3. 3. Already add monitors (CPU Utilization, CPU Usage, Memory Utilization..)
Allow Requesters to have secondary email address
I constantly find new requester names being created for users that already have requester IDs in the ServiceDesk. Sometimes, it's because they use a different email address than the one in their requester ID. It'd be great if you can add secondary email addresses to the requester ID, and then also have ServiceDesk know to link the corresponding requester ID to the user when they email a service request with their secondary email address.
Email Id(s) To Notify
Hi there, I was wondering if it is possible to create a Service under Service Catalog with a specific email in the Email Id(s) To Notify field for that one request template. From what I can see you can only add the field to the service template but you cannot auto modify it? Basically what we are trying to do is to have a specific email address notified when a specific request from the request catalog is raised.
can service Disk use Oracle database instead of MYSQL ?
Dear Sir we have helpdesk installed on one of our servers, and as our IT team is all of Oracle products Professionals we would like to run our Helpdisk services over Oracle database instead of MySQL. Is that possible, and are there a documented and supported procedure for this ?? Thanks Abdulrahman Alsoufi
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